Feedback from Rostelecom employees about the company and its work

The number of subscribers and Internet users today continues to increase, so the question does not lose relevance: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the employees' feedback on Rostelecom?

About company

The market of telecommunication services in our country is developing steadily. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It takes far from the last position, but it does not belong to the "big three" of operators. What services does the company provide?

• Local and long-distance communication.
• Broadband Internet access.
• Interactive TV.
• Cellular.

Directions of activity of the company

Rostelecom performs various state programs for the creation and development of e-government, ensures the functioning of elections, etc. It is the leader in the market of telecommunications services provided to Russian government bodies and corporate users. Occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500 thousand km. According to international credit ratings, the company has a stable financial position. Revenues for the first quarter of 2015 amounted to more than 70 billion rubles., Net profit - more than two billion rubles.

Rostelecom as an employer

The company is a large employer providing official employment, a full social package, a stable workplace, white wages without delays. Often celebrate on the positive side of the team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, the installation is carried out even with poor line parameters. In the priority of market seizure, implementation and overfulfilment of the plan, rather than cadres. They recruit mostly sales agents and sellers, and other specialists are reduced. Work in Rostelecom, employee feedback about which you need to study before the interview, differs depending on the department and the region.

Positive feedback from the staff about the company

Employees note that in recent years the company has changed for the better, there is a positive development dynamics. A few positive feedback from Rostelecom employees reflect the following advantages of the employer:

• Work is stable, simple and understandable, competently organized;
• The possibility of career growth in a prestigious company;
• Acceptable working conditions;
• Cohesive team and high corporate ethics ;
• Increase of salaries and financing after the change of leadership in a number of regions.

Negative feedback from employees about Rostelecom

As the employees note, the old qualified specialists of the company were reduced to 90%. Large reductions have led to the fact that new and remaining employees are forced to take on a number of duties of those who have been reduced, with wages at the same level. Employees of Rostelecom with a negative attitude to the policy conducted by the leadership in regard to personnel. In many reviews, the same shortcomings of this employer are noted.

• Incompetence of the management team.
• Unfavorable socio-psychological climate.
• Bureaucracy and red tape. The software works very badly before you do something, you need to coordinate your actions with many people. Long contracts are concluded, about a month.
• Great turnover of staff. There is no competent personnel policy. Do not hold back, do not appreciate good professionals.
• A small salary, only worthy of top managers.
• Traditional forms of communication are collapsed. Obsolete equipment, cables, gaskets, etc. No major repairs are planned. The company is not able to provide high-quality communication even for its employees.
• The owners buy equipment and pay for gasoline at their own expense.
• Misinform candidates at the interview and clients.

Work in Rostelecom, employee feedback about which should lead the management to think about the problems of the company, is characterized by high workload and low staff motivation. Many people were not satisfied with the new system of remuneration with a 35% premium, depending on the loyalty of the higher management, large fines of up to 95%. In the head office of the company, appeals and complaints by employees are not commented on.

Customer feedback on the Rostelecom provider

About the company "Rostelecom" written a huge number of reviews, there are among them, both positive and negative. Among the advantages of services provided by the provider, customers distinguish:

• Favorable conditions and prices for tariffs;
• Stable wi-fi;
• In terms of television, note the archive and a clear image.

In general, negative reviews of employees of Rostelecom and consumers predominate. The predominance of negative opinions about this provider can be explained in part by the fact that not finding an understanding in the company's support service, a frustrated customer is more likely to express dissatisfaction. Consumers of Rostelecom's services note a number of shortcomings.

• The quality of lines, maintenance and services is low.
• There is no service. Irresponsible attitude towards clients.
• Poor work of support services and technicians.
• Do not work with customer complaints.

What dissatisfied customers of Rostelecom?

Many customers note a very low speed of the Internet, often not at all corresponding to the declared in the tariffs, constant flights, interruptions and disconnections of the Internet. The provider of "Rostelecom", whose reviews are mostly negative, as many consumers believe, misinform clients. Receipts for payment are sent late, and then they charge a fine. Often there are technical problems with making payments to consumers.

"Rostelecom Contact Center", reviews of employees and clients about which are very contradictory, also causes many complaints. Consumers say that it is very difficult to get technical support, employees of the support service do not go into the problem and try to end the conversation quickly, they do not answer the questions, they use the same learned phrases during the negotiations, and also remove the tubes at the workplace so that customers Do not annoy the calls.

Clients of the Moscow region left negative feedback on Rostelecom, as the company did not enter into agreements with payment systems and terminals, which led to the fact that consumers incurred additional costs and inconvenience in paying for communication services. Unlike other telecom operators, Rostelecom does not include home telephony services immediately after payment, but only after three days.

Conclusion

A large number of negative reviews about Rostelecom are alarming. Feedback from Rostelecom employees also reflects fears that the company is falling apart. For the company it is extremely important to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not compete, either rebuild or disappear from the market.