Courier delivery service "SDEK": employee feedback, services and work features

In Russia, the market for transportation and delivery of goods is growing every year. Despite the high competition, new companies are constantly appearing in this sphere, which are ready to offer their customers more and more favorable terms of service.

Of course, the service in each of the services is different, but everyone has some advantages over competing companies. Due to this, many delivery services in our country are popular.

Today we will talk about one rather popular service, which is called "SDEC". The customer feedback we have been able to find about this service indicates that this service has been functioning since 2000. During this time, naturally, the company managed to earn a serious base of regular users, who send and receive orders throughout the country.

In this material we will analyze which services the company provides, how it differs from other market representatives, what level of service it is ready to offer to its customers. As a source of information, we used the reviews of clients, employees, and information from various Internet resources dedicated to the company.

general information

Before describing the service in more detail, we will give general information about this company. So, as it was already mentioned, the service began its work in the distant 2000. During this time, the only goal for the firm "SDEC" (the reviews confirm this) was to provide the highest possible service for its customers (timely execution of orders, increase of efficiency with the help of new technologies). All these and other tasks are constantly faced by the company.

Landmarks

The official website noted that the merits of the service include: customer orientation, attracting the most competent and responsible employees to the company, increasing profit from each order, team spirit of the staff. Describing the company "SDEK" reviews of employees note that these are really the benchmarks that are set before them on an everyday basis.

To achieve the highest goals, the company constantly follows the path of development. Here they train their people, regularly study the market, introduce some new methods to improve the efficiency of their work. With their help, the company is really growing, increasing its market share and gaining more and more new customers, both individuals and companies.

Benefits

The main page of the company also describes the advantages of the "SDEC" service. The clients' feedback, which we found on some resources, as it turned out, confirm their availability. In particular, these are affordable and adequate prices for services rendered, flexible cooperation conditions, serious information support for each order, a high degree of efficiency in the processing of all goods, additional options available to the client. For example, here you can easily organize delivery of even non-standard categories of goods - one that another service will not undertake.

The services

The list of options that the company provides to its customers is placed on the official portal in the same section. Here it is indicated what kinds of services the company "SDEC" is ready to provide on its own. In order to more conveniently serve the interests of certain categories of users, the site hosts subcategories: online shopping, express delivery, express delivery, economical, international, air transportation. In addition to the classic goods moving services provided by the service, more optional types are available here: delivery of flowers and various gifts to the specified address, return delivery of documents, address mailing to the customer base, order building and so on.

Each of these directions, if it is announced in a special section on the company's website, is in demand. If we look for feedback on "SDEC" (Moscow or St. Petersburg - the city does not matter), we will see recommendations concerning not only "standard" delivery. People, judging by the comments, also describe their experience of interaction with the company and in less common types of services.

Tracking

As it was mentioned above, the service reference list also includes: responsibility for their actions, respect for the client, desire to provide the highest possible service. All this is achieved through special tools that the company uses in the course of its activities. One of them is the tracking service.

The delivery service policy is designed so that the user can at any time check the status of his order, find out where he is, when the recipient should expect it. If in some companies such tools as tracking codes are sometimes taken to be neglected, then "SDEC" really takes this issue seriously. They appreciate the customer's opinion, therefore they try to provide it with maximum comfort. So the "SDEC" service works (customer references, found by us, this is confirmed).

Order

The procedure for placing an order in this service is fully regulated on the company's website. To be more precise, here it is detailed, what actions the customer should take to send his parcel to the address. First of all, he must call a courier - a company employee. This is done using a special form for ordering. The latter is on the pages of the company's website.

The form is represented by a set of fields, in which the client must enter the most important information about the product: weight, dimensions, the sending and receiving addresses. Once this is done, the system automatically calculates the cost and suggests calling a representative of the courier service.

Upon his arrival, if the client agrees to send the order, the courier takes the cargo and draws up all the documents necessary for the operation. The sender can pay for the service at this stage. In the event that he would like to transfer the obligation of mutual settlements to the recipient, the latter will pay the parcel upon delivery to him.

It should be noted that several payment methods are listed on the official website. We are talking about such popular payment systems as WebMoney, Yandex.Money, RBK, Mail.ru@Money, as well as about classic methods - cash and bank card. How the calculation is performed, the client can choose.

Personal Area

For the convenience of its customers, the company "SDEK" (the feedback we prepared during the writing of this article) provided the opportunity to use a personal electronic cabinet. As it is easy to guess, it was created so that the client could check the status of his orders at any time, pay for any service, specify where the parcel is located. This is very convenient, because it allows you to get all the necessary information without contacting the support team. To enter your personal area, as already mentioned, you can go through the official website (using the appropriate link in the upper right corner of the page).

Customer Testimonials

As noted above, most users on the sites leave positive feedback about the company's work. This, in the end, is confirmed in practice: the number of clients of "SDEC" increases on a regular basis. True, there are also negative comments from people who have encountered certain problems.

As a rule, we are talking about a lost parcel or a cargo that was returned from customs. Still there are complaints that the address of the new office of the company, and similar remarks were not communicated to the person. All these complaints are processed on-line by the employees of the service, and an answer is formed for each of them. This, again, testifies to the efforts of the representatives of the company.

Franchising

The section "SDEC-franchise" is available on the company's website and the testimonies we found about it show that this is an excellent opportunity for those who would like to start their business in the field of transportation.

The meaning of the proposal (what, in fact, this franchise is) is that anyone can, by observing certain conditions, open their own delivery service "SDEC". For this, in particular, it is necessary to make a lump-sum contribution of 150 thousand rubles and pay 10% of the profit (in the form of royalties, starting from the 7th month of work). In return, the company provides the franchise buyer with the opportunity to work under their trademark, providing services in any city. Brand recognition will only contribute to the development of such an enterprise, which may prove to be quite profitable. More details about this are indicated in the section on the website.

Careers

Finally, in addition to entrepreneurs, "SDEC" gives an opportunity to earn more and job seekers. In the "Jobs" section of the service site you can find a free position in the ranks of the company in your city. To do this, just select the locality that interests you. For example, in Samara at the time of writing, the positions of a manager and a courier driver were available. Having chosen the desired vacancy, one can see the requirements for the candidate and the advantages of such work.

Employee feedback

On the sites devoted to the assessments and comments about this or that service, we managed to find the job descriptions in the company "SDEC" by couriers. From them it becomes clear that the service is operating at a sufficiently high level, offering employees good conditions. Here, for example, provide a stable high salary, provide an opportunity to study, develop as a person and as an employee.

True, there are also descriptions of the negative work in the "SDEC" reviews of employees. In particular, they mention attentive to trifles managers, a serious system of fines, harsh working conditions.