"White Rose" is a medical center. "White Rose" - clinic, St. Petersburg

Not so long ago a new institution appeared in St. Petersburg - the "White Rose". The medical center is open on charitable grounds and is called upon to help women free of charge in solving gynecological problems.

History of creation

In December 2011, on the initiative and with the participation of Svetlana Medvedeva in St. Petersburg, the medical center "White Rose" was opened. SPB for the first time received an institution of this type. The fact is that it is built and opened exclusively with the funds of various charitable foundations.

The patronage of the institution took Voskresensky Novodevichy Convent. As His Highness Sophia said, all nuns and novices will pray for the health of the doctors and patients of this institution.

In St. Petersburg, "White Rose" became the first of the future network of similar institutions. They are planning to open across the country in order for Russian citizens to have a free opportunity to diagnose complex diseases at early stages.

Main tasks

According to the concept, a free diagnostic center in St. Petersburg is designed to conduct primary diagnosis of pelvic and breast cancers. For this purpose, the center has modern equipment and a laboratory. They conduct research on the main areas of the risk group in accordance with age recommendations.

If the patients want to find treatment here, they will be disappointed. All the activities of the center are aimed exclusively at diagnosis. No medical advice is given here. They just write a referral to the treatment centers or hospital.

At the same time, the speed and accuracy of the diagnosis remains at a very high level. As the reviews of patients say, this quality of care they did not receive in other similar centers, even commercial ones. In order to pass the examination, it is necessary to make an appointment in the telephone mode, and before it to show the passport of a citizen of the Russian Federation and MHI.

Activities

In St. Petersburg, as in other cities, you can go for free diagnostics in the center "White Rose". The medical center has several directions of its activity.

The team of gynecologists is engaged in the diagnosis of pelvic organs. The range of possible diagnoses is quite large: from infectious diseases to infertility and oncology. Each patient must be given a smear for cytology and a direction for ultrasound is given. Blood tests for oncomarkers are also done.

The next stage of the study is a visit to the mammalogist. Women under 40 years pass only palpation of the chest and lymph nodes. A mammogram is done only for the intended purpose. Older than 40 years, all patients are automatically sent for a hardware examination of the condition of the mammary glands.

The center has a psychological office and a support center for women during menopause. They help women cope with their problems through internal strength and energy.

Not a treatment center

Many patients believe that the clinic "White Rose" is a medical center that helps cope with many gynecological diseases. In fact, this is not so. Only research work is carried out here.

In addition, when applying for a second examination, if an "oncology" was diagnosed earlier, a woman will be refused a survey. The thing is that the center does not have special equipment for detecting distant metastases. And such diagnostics will be of little informative.

The maximum therapeutic effect that a patient can receive, in addition to referral to specialized treatment in another center, is psychological support in case the diagnosis is "cancer", or she is in a state of natural or clinical menopause. But this is not a treatment in the direct sense of the word. Rather, it is only support and support, facilitating the experience of the course of the disease.

Divisions

Uneven in its structure of work "White Rose". The medical center has several units, which in close cooperation help each other to deliver the most accurate diagnosis.

The center employs a team of professional gynecologists who have several years of experience in diagnostic medicine. It is with an examination of a gynecologist that any women's consultation begins. Further, the doctor prescribes tests and studies, which he himself then interprets.

The second important doctor is a mammologist. He is able at an early stage to suspect the presence of education in the mammary gland or to refute the patient's suspicions if she accidentally noticed any seals in this organ. At the center there is a modern laboratory that conducts tests for all possible diseases of the pelvic organs of a woman. Here it is also necessary to include the cabinets of ultrasound and mammography.

In the center of psychological support, not only a psychologist works, but also a doctor an endocrinologist who helps regulate the natural hormonal background in case of his failure due to age or clinical factors.

Quality of services provided

Many charitable organizations have tried to get only the best equipment and doctors "White Rose". The clinic (SPB) of this level in the city is infrequent. Therefore, the results it gives the most accurate.

Most of the repeated studies in the treatment centers confirm the diagnoses. Therefore, the treating doctors have already stopped checking the accuracy of the data received in the center. But with respect to the level of care, many patients have complaints. According to them, the doctors here do not work very responsive. They perform their work mechanically, not noticing that a living person is in front of them.

There are even such reviews, which say that you can get to the doctors only by paying for "who needs it." As far as this information is true, it is difficult to say, since it has no official confirmation.

Reviews

A far from unambiguous opinion about myself was formed by the "White Rose". Medical center reviews on the web have both positive and negative. Most of them say that it is very difficult to make an appointment. In the registry it can not be done. On the site too. And on the phone, not everyone has the patience to wait until it is connected to the operator. Moreover, from the words of third parties, the recording is not carried out at the center. This means that the husband or mother can not record the wife and daughter at the reception, and she does not always have time to get through.

The level of care and attitude towards the patients among the staff is also ambiguous. Most of the reviews agree on the fact that the center is run by cads, who respond to all the indignations: "If something is wrong, go to your local women's consultation." Although in relation to individual doctors there are still very warm and positive reviews, which show that not everything is already so bad in this center.

Problem call center

In the corridors, the main topic for discussion is how someone dialed to the White Rose Center. Medical Center Blagoveshchensk received not so long ago, but in it, and even in Moscow - the same problems.

To get through to the operator, you need to spend a lot of time. Women say that it takes from half an hour to several weeks. There is an opinion that it is necessary to start the call exactly at 8:30, as soon as the reception of calls opens. Five minutes later, it is completely ineffective.

You need to call only on a fixed line, since the connection waiting time with the operator is 30 minutes on average, but it can be 1.5 hours. The main thing - have patience and wait.

The conversation and the appointment do not take much time. The operator will quickly offer suitable options for the woman and will write it down at any time convenient to her. The good center works from morning till night (8:30 - 21:00).

Management Response

It is noteworthy that the leadership of the center is aware of this problem. "White Rose" is a medical center that has been facing it for many years, but nothing can be done about it. The official website says that every day an average of 60,000 calls arrive at the call center. About 420 of them are connected with the operator and recorded at the reception. But the capacity of the center is only 330 people a week.

Therefore, it turns out that there are more people than the center can serve.

The same situation with calls is a kind of screening factor. Only those who really need it are registered with the doctors. If anyone could go through the survey from the street, the resources of the center would quickly be exhausted, and this would not add to the effectiveness, since simple idlers often do not need a precise diagnosis confirming their health.