Telephone etiquette and his little secrets

In the modern world, we regularly make a huge number of phone calls - for negotiations on work issues, communication with relatives, friends and acquaintances. Sometimes during the day our phone just does not stop. However, few people in our chaotic time think about how politely and correctly he organizes his conversations on the phone. But telephone etiquette is as much an integral part of culture as good manners in real life.

A carelessly dropped word or inappropriately inserted phrase can in one moment spoil all the previously made positive impression on the interlocutor. To avoid gross mistakes, it is very important to monitor your speech and observe the basic rules of telephone etiquette.

To begin with, any conversation of a business nature should not be time-consuming. Remember that we are all busy people, and no one can spend precious minutes on telephone communication with someone during business hours. If the question is too important and serious to solve it quickly, postpone it to continue the conversation in person. Try not to take away from your partner for more than five minutes. Otherwise it will be already ugly on your part.

The etiquette of telephone communication also determines the maximum possible expectation on the line. If the subscriber does not hurry to pick up the phone, do not call for too long. Count six beeps and break the connection. This will not allow you to seem overly persistent and even in some way obsessive.

Do not forget about the courteous greeting of your invisible interlocutor. And instead of the banal "Hello!" It will be better to say "Good day!". Be sure to ask who you are talking with. If the tube was picked up not by the one you need, ask if the person you need has the opportunity to speak at the moment. Do not insist in case of a negative answer. It is better to ask what time it will be most convenient to transfer the conversation.

Telephone etiquette says that in the event of a connection failure, it is the caller who is responsible for the call, which was originally initiated. Therefore, if this conversation is important, first of all, for you, then do not expect that the interlocutor will call first.

Anything can happen. For example, you have mistaken the telephone number of the subscriber. How to act in this situation? What does telephone etiquette advise us this time? If you understand that you obviously got in the wrong place, ask for forgiveness for the person's anxiety and next time, dial the number more carefully. Be sure to ask if you did not make a mistake right now. If this is your interlocutor, he called you, understood that he incorrectly dialed the number, you should not say such phrases: "Who are you?", "Where do you call?" And "What number do you dial?". Just politely and tactfully inform the person that there is no required subscriber for this number.

If the call comes from you, be sure to consider the scenario of the upcoming conversation in advance. Telephone etiquette advises to prepare an approximate set of phrases and sentences, which can be pronounced in this case. After awkward pauses and silence in the handset will be very impolite towards the interlocutor. Also, just in case, place a piece of paper and a pen near yourself so that if necessary, you can immediately write down some data, rather than force the interlocutor to wait on the line while you are searching for everything you need.

If you want to comply with telephone etiquette, never call a person with work issues on your home number. It is considered to be a bad form. Leave him the opportunity to forget about the affairs at least in his free time from working days. For all working moments there are special numbers. Only if the interlocutor himself offers to call him on the home phone in an emergency, you can do it without fear of appearing impolite.