How to apply for a refund?

The procedure for refunding money for a purchased product is quite common in trade. And the goods for which you want to return money, do not necessarily have to be faulty. The consumer could simply decide that this purchase did not suit him by any criteria.

In some cases, the consumer has the full right to make financial claims. In this article we will consider the nuances of processing a request for a refund.

Application or claim

However, it should be noted that the document containing the demand for a refund is not quite correct to call the application. At its core, this document is a claim, since it has the main feature of such securities - a specific requirement, in this case directed at the seller. This initiates the procedure of the pretrial claim process for settling the dispute that has arisen.

Nevertheless, no matter how we call this document, in essence it is a simple letter of a business nature. Therefore, the application for a refund of money is peculiar to all the features of business letters.

Return Policy

In accordance with the law on the protection of consumers' rights, it is possible to return the goods to the seller and return the money paid for it, but only if certain conditions are met:

• The purchased product does not belong to the approved list of goods that can not be exchanged and returned;
• Two weeks have not passed since the goods were purchased;
• In the store there is no stock of goods for which a replacement can be made.

In the event that the purchased goods turned out to be substandard, such conditions do not apply to it. It could also happen that the goods sold were quality, but not the one that the consumer expected to receive. Such situations can arise when making purchases in online stores. With such purchases, a similar rule applies, and a refund can be claimed on the same terms as when buying a substandard product.

In this case, it is necessary to properly compile a statement about the return of money.

What actions with the goods can be demanded?

He can also, instead of refunding money for goods with poor quality, require the seller to perform a different action, for example:

• To replace the goods with another, absolutely the same;
• Replace the product with a similar, different brand and model, and recalculate the price, if required;
• To make a free repair of the goods;
• To compensate the means spent for repair of the goods on its own.

In this case, it is only necessary to correctly identify your requirement.

It is important to know that the return procedure can vary depending on the type of the goods themselves. This will be discussed below.

How do I file a request for a refund?

You can make a request for return of goods to the seller in free form. But it is necessary to comply with certain conditions.

A statement of this kind is a business letter. This type of correspondence should be accompanied by accuracy and lack of emotionality.

The following rules should be observed:

1. At the top right, you must specify the name and address of the outlet where the purchase was made. It is important to keep in mind that often the legal address of the enterprise and the physical address of the store do not always coincide. It is worth knowing in advance such information. Such data should be placed in each outlet at the information booth.
2. In the same place of the application, you must specify your own data and contact information.
3. A little lower in the center of the line should be written "claim" or "statement."
4. Below is the text itself. For starters, it's worth pointing out all the details of the purchase. What exactly, when and where was purchased, and also whether there are witnesses to the commission of this purchase. It is not superfluous to have data about the seller who sold (name and surname). An example of a request for a refund is provided below.
   

5. The next paragraph should indicate the reason why you wanted to make a refund. If the product has an inappropriate quality, then it should describe in detail all its shortcomings and defects. If the product is of good quality, then all the criteria for which it does not fit should be described.
6. It is necessary to designate the amount that is to be returned. In most cases, it coincides with the amount for which the goods were purchased. It is confirmed by payment documents, although their availability is not obligatory.
7. In the event that the payment was made by a non-cash method, the application should indicate the details of the bank card or the account for which the seller will be able to make the transfer.
8. It will not be superfluous to add in the application for a refund of money, the sample of which is presented above, the clause that you intend to seek results in case of refusal to satisfy the claim. In this case, you can apply to such authorities as, for example, Rospotrebnadzor or the court.
9. Completion of the application is necessary by the date of its writing and its signature.

Conclusion

When drafting a claim, it is necessary to adhere to a clear chronology of events. This application for a refund is made in a double copy: the first must be transferred to the outlet, and the second remains with the consumer. The seller is obligated by law to respond to the claim no later than within 10 days.