Application for return of goods. Subtlety of the problem

The process of acquiring goods is always connected with risk. You can not always be sure that everything will go smoothly and irreproachably. Sometimes fate presents us with the most unexpected surprises.

Reasons and procedure for return of goods

When making a purchase, you always have to carefully consider the purchased goods. A defect that is not noticed immediately can cause a bad mood and conflict with the seller. All problems that arise before or after the purchase of goods can roughly be grouped into two groups:

1. The problem caused by the non-conformity of the quality of the goods with the requirements specified in the documents attached to it.

2. The problem is when the goods did not fit or like the buyer for any indicators on closer examination.

In this issue, the law "On the protection of consumers' rights", published in the 90s, comes to the aid of citizens. It contains a large number of advice and recommendations for resolving conflict situations that are valid. Any question can be solved, knowing the duties and rights of both parties. The peculiarity of this legal act is that it allows to regulate the relations between the parties arising both in the process of purchasing the goods and after making the purchase. The first thing that a buyer should do when a claim arises is to write a return receipt. Without this paper, the oral story will look unfounded and unreasonable. Such a statement for the return of goods can be written in any form, but must contain 4 main points:

1) The requisites of the seller (its name and location).

2) Requisites of the buyer (name, initials, passport data and contact phone number).

3) The text of the application (details of the circumstances of the purchase and the essence of the claim).

4) Date of application and signature of the originator.

The application for the return of goods must be taken to the store and handed over to the head, senior seller or person responsible for handling complaints from citizens. The document must be made in two copies. One is transferred to the seller, and the second remains with the buyer. To confirm the fact of filing an application it is necessary that the store representative note the date of receipt of the document on the second copy, and also indicate his surname, position and put his signature. Now the application for return of goods became an official claim, which should be considered within three days.

Return of defective goods

If the buyer could buy a product in the store that does not match the quality, then it can be returned back without any problems. The seller must accept the defective item and return the money to the citizen for the purchase. For its part, the buyer must contact the seller with the appropriate request. It is issued as an application for a refund for the goods. The document is written in an arbitrary form to the name of the head of the seller company. The text provides a detailed description of the time of the purchase (when, at what price) and lists all the defects in the goods found during operation. If the goods for the elapsed time was subjected to warranty repair, then this should also be reflected in the application. Such treatment may be filed only when the warranty period for the goods has not yet expired. In conclusion, it is necessary to indicate that on the basis of Article 18, 19 of the Law "On Protection of Consumers' Rights" you wish to return a sum of money in such a size, spent on the purchase of a defective product. From the moment of submission of such application within 10 days the shop is obliged to solve a question on return of money. This is stipulated in Article 22 of the same Law. And Article 23 states that for each day of delay the seller is obliged to pay a fine which will amount to 1 percent of the value of the goods. You can also warn the seller that if you ignore this application and if you do not comply with legal requirements, you will have to go to court. After this, it remains only to wait for the result of the resolution of the question.

If the item is not liked or not approached

There are cases when the buyer wants to return the goods, which has no quality defects. This is also possible.

Take, for example, clothes. Arriving home, the man once again tried on the thing and realized that she was not coming at all to him. Perhaps it was not satisfied with the color scale or size. In this case it is necessary to draw up an application for return of the goods of the proper quality. In fact, it will be similar to the previous one, except for the requirements. In this situation, the buyer can ask to replace the goods and give him exactly the same thing, but of a different color or size. In the absence of such a product at the time of the circulation in the store, he may be offered any other choice, followed by a recalculation of the price. If the visitor does not like this option, he has the right to demand a refund of the amount of money in the amount of the value of the purchased goods. The statement must indicate the final decision on this issue. Article 25 of the above Law does not contradict this. The most important thing is that the object of purchase meet two requirements:

• Was a commodity of a non-food group;
• Was not included in the number of goods that can not be returned.

If all the conditions are taken into account, then the issue will necessarily be resolved in the interests of the buyer.