How to hand over an electronic ticket to Russian Railways through the ticket office or the Internet

In our time, a train ticket can be purchased in a couple of clicks, simply by visiting the RZhD website or the partner company's resource. But sometimes it happens that traveling to the time chosen during the purchase for some reason becomes impossible. The only way out is to return the travel document. If the usual paper form in this plan is more or less clear, then with an electronic ticket from an unsophisticated customer RZD may encounter some difficulties. In fact, the return procedure is not particularly complicated in this case. On how to hand over an electronic ticket RZD and get back the money spent, and talk further.

How to make a ticket

The procedure for buying a ticket through the Internet is extremely simple. It includes several steps:

• First of all, you should go to the website of the company "Russian Railways", register and select the appropriate date and time of the trip from the left menu. Further in the appeared table it will be necessary to note the necessary train and the car.
• After that, you will be transferred to the page for filling in the passport data.
• Then you will be taken to the form of payment. Here you will need to specify the bank card number, the name of its holder and the CVC code (you can see it on the reverse side).

After a while you will receive a letter to the mail with a unique code that you need to write down and present at the ticket office of RZD (at any convenient time) to receive a paper ticket. On some trains it is possible to issue not a travel document, but an electronic registration. In this case, go to the cashier and do not need. It will be enough to take a coupon landing in the nearest terminal of RZD. He is presented with a guide along with his passport.

You can also issue an electronic ticket on the website of the partner company RZD. But in this case you have to pay a commission.

Return procedure

As you can see, it is not difficult to buy a travel document via the Internet. Now let's try to answer the main question of our article and see how to hand over an electronic ticket to RZD in the event that the trip had to be canceled. Includes the refund procedure the following steps:

• On the same site where the purchase was made, on the page "My Orders" you need to click on the button "Request Ticket Status" and "Check in Back".
• After that, a page with information on the amount to be transferred to your account will open. Below you can see the return policy.
• You should agree with them by clicking the "Yes" button. On this procedure, the ticket can be considered complete. With regard to your purchase, you will see the message "Status: issued a return" in your office.

You can not return an electronic travel document only if it was issued on a coupe (for all four seats) of a soft car. You can cancel at any time before the train leaves the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which payment was made. It will happen automatically. As you can see, the question of how to hand over an electronic ticket to Russian Railways via the Internet also does not represent any particular complexity.

Frequently failed passengers are also interested in the procedure for returning a travel document to other sites. For example, how to hand over an electronic ticket of Russian Railways to Ozon. The procedure in this case will be the same as when returning on the official website of RZD. To cancel a purchase on this service, simply click on the "Return and Exchange" link and follow the instructions.

What to do if a paper analog is already received

In this case, it will not be possible to return the travel document right on the Web. It will be necessary to understand how to hand over an electronic ticket to Russian Railways through the cashier. It is also not difficult to do this, however, the procedure of return will take much more. Arriving at the station, you will need to show the cashier a passport and an electronic order code from the letter. When returning a ticket to the cashier, the money for it will also return to the bank account from which the purchase was made.

How to cancel electronic registration on a train

Thus, we have found out how to hand over an electronic ticket to RZD at the ticket office and via the Internet. Now let's see what to do if you have to cancel the registration. Passengers who have issued a trip in this way, to refuse it should be no later than one hour before sending the train. To complete the cancellation, you will need to follow the link in the letter that comes to the post office after the purchase of the place. You can do the cancellation and a little differently. To do this, you need to issue a ticket at the ticket office or terminal. In this case, electronic registration will be canceled in automatic mode. Further the ticket simply surrenders to cash desk in the usual order.

Charges for ticket return

So, how to hand over an electronic ticket RZD, we have found out. The money will be given to you - albeit not immediately - returned. However, when canceling a trip, among other things, it is worth being prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will withhold the RZhD's claim fee (about 100 rubles). Secondly, you have to pay for the return procedure (around 180 rubles). Of course, with you will take the commission and the payment system or bank that you used when buying. If the ticket was issued on the website of a partner company of Russian Railways, you will have to pay a commission fee for using the service. Also, Russian Railways will withhold an amount of 90 rubles for an online refund.

Deduction of the cost of a reserved seat

In some cases, the amount lost on return can be larger. The passenger is additionally held:

• 50% of the cost of a reserved seat (for delivery 8-2 hours before departure of the train);
• 100% if the ticket is issued less than two hours before the departure.

The cost of the most reserved seat can be from 30 to 80% of the price of the travel document. If the client appeals to the cashier 12 hours after the train is sent from the landing site, the amount for the unused ticket will not be returned to him.

What you should know about

If you could not get into the car because of a disease or accident that happened to you , you can try to return the ticket even 12 hours after the departure of the train. However, in this case it will be necessary to show the confirming documents to the cashier (within five days).

The cost of the service should be returned to the passenger who issued the ticket in full (including the cost of bed linen), regardless of the time of contact with the cashier. Fully paid and insurance fee.

The order of return when you go to the cashier

How to pass an electronic ticket RZD, you now know. You can return the money within about a month after the cancellation of the purchase. However, sometimes it takes longer to wait for their translation. If you contact the cashier three hours after sending the train from the landing site, the procedure for refund will be slightly different. After applying to the cashier you will be given a receipt to cancel the transaction. It will need to be mailed to RZD by enclosing a written claim. Money on the bank card in this case will come within a maximum of six months.

So, we hope, we have sufficiently developed answered the question of how to hand over an electronic ticket to Russian Railways on the site or at the checkout. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that money is not returned to the bank account immediately.