Consumer rights: return of goods of different quality

Many have heard about the law of consumer rights. But in reality, very few people imagine what it is, what to refer to and what to demand. Moreover, the sellers themselves are not always in a hurry to observe the rights of the consumer.

Returned goods with a marriage

It happens that the purchased products are with a marriage. Unfortunately, it is impossible to insure against this: the parts may be faulty, the goods could be damaged during transportation, and the human factor has not been canceled. Under marriage (or non-conformity to quality) is meant products that do not meet the requirements applied to it. The transfer of such products to consumers is prohibited. Therefore, as guaranteed by the law on the rights of consumers, the return of goods in the event of a marriage is allowed throughout the warranty period of use. Defective products can be:

• return;
• To be repaired at the seller's expense;
• Exchange for an equivalent product;
• To repair at own expense, but with compensation by the seller of expenses for examination and repair;
• Keep yourself, having received from the seller a discount for marriage.

In case of detection of a marriage of technically complex means, the buyer can surrender the product and return the money within 15 days from the date of purchase. However, this rule does not apply if the defect is classified as non-removable or re-appears after repair, if the goods have been repaired by an aggregate account for more than 30 days or more than 45 consecutive days. It should also be taken into account that in the case of finding equipment in repair, the period of warranty use is extended for all of its time.

There are other restrictions on the right of the consumer. Return of goods is possible only in the following cases:

• If the buyer has not been warned about the shortcomings of the goods in advance;
• If the buyer has not violated the rules of operation of products.

Thus, if the buyer was informed of the fact that there is a defect in the product, or if a malfunction in the product's work arose due to the fault of the buyer, neither to recover money nor to receive new products in return, he will not be able to.

Consumer rights: return of goods without claims for quality

If the exchange of marriage is usually more or less clear, then with the return of products of appropriate quality, problems often arise. Meanwhile, it is legally established that even if the buyer paid for the goods in the store for goods that do not have flaws, but he did not fit in the shape, shape, dimensions, configuration or size, then the seller will be paid 2 weeks from the date of the next For the date of purchase.

As the law of protection of the right of the consumer establishes, return of the goods without marriage demands observance of following conditions:

• Preservation of presentation, integrity of seals, factory labels, seals;
• Availability of cash or cash receipt;
• Presence of at least two witnesses (relatives - you can), confirming the fact of purchase, if the check is not preserved.

There is a list of non-refundable goods that can not be returned. These include:

• Medicines, preventive and curative remedies;
• Attributes of personal hygiene;
• animals and plants;
• Books;
• Perfumes and cosmetics;
• Sewing, textile and knitwear;
• Household furniture;
• Cars;
• Weapons;
• Complex technical household appliances.

How to uphold the rights of consumers

Sellers often do not want to follow the law, sometimes without knowing it, sometimes simply reinsuring, and sometimes out of harm. In this case, it is necessary to act confidently, showing your legal literacy. In extreme cases, you can threaten to appeal to the Office or the Department, whose purpose is to protect the rights of the consumer. Return of goods will be morally easier if you take with you bought or printed from the Internet FZ No. 2300-I. As a rule, an unscrupulous seller passes before a savvy buyer, without bringing the matter to a scandal.