Complaint against the doctor in the Ministry of Health: sample

The Constitution of the Russian Federation states that all citizens have the full right to provide timely medical assistance. With the advent of medical insurance, certain types of services should be provided completely free of charge. But in practice, you can often encounter violations of established procedures and laws. The patient in this case has the right to write a complaint to the doctor in the Ministry of Health. But in the beginning it is necessary to try to solve the problem at the local level, although often such appeals do not end with anything. In what cases can I apply to the Ministry, how to write a complaint correctly? We will try to answer all these questions in our article.

Distinctive features of the complaint

Any organization that monitors the work of medical institutions can file a complaint or write an appeal. Not everyone understands the difference between these two documents. The main difference of the complaint is that it contains convincing accusations. If the patient has only some suspicions, he can write an appeal in which he will ask for a check on the work of an institution or a particular doctor.

Very often doctors are accused of bribes. If there is evidence, then you can safely write such a document, as a complaint against a doctor, to the Ministry of Health. Although, such a complaint can be sent to the police or prosecutor's office.

On what occasion can be a complaint

The Ministry of Health most often sends complaints on the following issues:

1. Untimely rendered first aid. Very often cases are recorded when an ambulance arrives to the patient too late.
2. The doctor refuses the patient in admission or does not give a referral for hospitalization if there are obvious indications.
3. Mistakenly diagnosed, which leads to the appointment of ineffective treatment, which is fraught with death for the patient.
4. Incorrectly prescribed medications.
5. Therapy only leads to a worsening of the condition.
6. Death came on the fault of the hospital staff.
7. The doctor is seen taking bribes.
8. Negligent operation, leading to serious complications.
9. Rudeness and rudeness of doctors.

The list can be continued, but it must be remembered that the human factor has not been canceled. Nevertheless, with obvious and deliberate violations, it is worthwhile to write a complaint to the Ministry.

Where can I file a complaint?

If there are complaints about the doctor or the medical institution as a whole, then you should not hurry and send a complaint to the Ministry of Health, there are other instances that can help you deal with the problem:

• In the beginning it is necessary to discuss the problem with your doctor.
• You can complain to the hospital's chief doctor.
• Contact the City Department of Health.
• The last instance is the Ministry of Health.

Domestic medicine is far from perfect, patients simply have nowhere to go and it is necessary to agree to treatment even if the testimonies about the doctor or the hospital are not very good. But money is not available to everyone to afford paid services, although not the fact that they will be better.

Quite often the problem can be solved at the local level, but if this does not work, then it is necessary to threaten the complaint with higher authorities. As a rule, doctors do not need this and the question quickly finds a solution.

It happens to face a bright lack of professionalism and blatant impudence, here it is necessary to fight resolutely and draw up a complaint against the doctor to the Ministry of Health.

How can I contact the Ministry of Health

If there is a need to write a complaint, it is not necessary to buy a ticket and go to Moscow, you can send it in other ways:

• Through the Internet - to the e-mail address or to the website of the Ministry.
• You can find a phone hotline and call, the operator will certainly write down the text of the complaint and report the results of the proceedings.
• If you really want to, or the place of residence allows, you can apply personally to the minister, having previously signed up for an appointment.
• Modern technologies make life much easier for a person, you can fax a complaint.
• To send by registered mail, so that the attached documents are not lost, it is necessary to compile a register of all sent documents. All copies must be notarized beforehand.

The patient has the right to file a complaint at the same time in several instances.

We send a complaint to the Health Ministry

A complaint against a doctor to the Ministry of Health is sent if it is not possible to resolve the conflict by contacting local authorities. It is important to understand that only justified complaints are considered and documented. Therefore before the treatment it is necessary to carefully prepare the evidence base. Many are not able to do such work themselves, for this you can seek help from a legal company.

There are some rules for admission of citizens in health departments:

1. The strict order of reception of citizens is observed.
2. You must have a passport with you.
3. If there is such an opportunity, then you can draw an expert from the relevant field.
4. At personal reception it is possible to submit the application and receive the answer in writing.
5. All applications must be marked by an official.
6. The decision is entered in the applicant's card.

How to write a complaint

Most often, patients do not have the opportunity to apply personally to the ministry, so they send a complaint in writing. To be accepted and considered it is important to know how to write to the Ministry of Health. There are no special forms, but there are some requirements:

• The clarity of the question is important.
• Clarity.
• Completeness of problem solving.
• Conciseness of the foregoing.
• Veracity must be documented.
• Statement of the essence of the conflict.
• Polite treatment.
• Your contact information.
• Specify which legislative norms, in your opinion, have been violated.
• Documents confirming the essence of the complaint.

If you are not particularly strong in questions of writing competent complaints, it is better to turn to specialists.

Drawing up the complaint

Most often now patients have the opportunity to print a document on the computer, although handwritten will be considered, it is important that a complaint to a doctor in the Ministry of Health be drawn up according to some scheme:

1. The first step is to write a "cap", which indicates where the complaint is directed, who the applicant is. The address of the organization and place of residence of the applicant is indicated.
2. The name of the document is written in the center, without a dot, with a capital letter: a complaint to the doctor.
3. Then the content part should be followed, in which, briefly, but in essence, the conflict situation is described. For example: "On February 2, 2015, I, Petrov Ivan Aleksandrovich, visited polyclinic No. 5 with the purpose of getting an appointment with a therapist about severe chest pain. After a boorish treatment in the registry, the coupon was given, but I did not have to count on help, since the doctor refused to accept me, saying that his work day was already ending. On the way home, I felt sick and was taken to an ambulance with an infarction. "
4. In conclusion of the complaint, it is desirable to indicate the laws and articles that the doctor violated and state their requirements.
5. The writing of the complaint ends with the signature and the date of writing. It is also necessary to indicate the attached documents.

In any legal office, competent specialists will prompt you how to write a complaint to the Ministry of Health.

What kind of complaints will not be considered?

Not every complaint will be considered, especially if there will be non-compliance with certain points:

• The complaint is anonymous.
• The address is invalid.
• Along with the complaint, advertising or spam is distributed.
• The letter contains threats and insults to the doctor or the Ministry.
• Incorrect format for writing a complaint.

Together with the complaint, the method of sending the decision must be indicated, it can be e-mail or the actual address of residence.

Financial Complaints

With the advent of paid medicine, financial complaints against doctors to the Ministry of Health of Moscow and other cities began to appear quite often. The patient already has the right to demand a good attitude from the doctors, and if money is paid for the therapy, and sometimes, considerable, even more so. You can name the most common financial claims:

1. The cost of the services rendered is significantly overestimated.
2. It happens that the amount of treatment, voiced by a doctor at first, does not correspond to the one that is required after the end of therapy.
3. Doctors sin often by imposing additional services, for which, of course, a separate fee is required. This can be seen not only in private clinics, but also public.
4. A fee is required for medicines and procedures when the patient is in the hospital, although such treatment implies the provision of free medicines. Such an example of a complaint to a doctor in the Ministry of Health can be found on the Internet on medical websites.
5. In public hospitals, you can observe the extortion of funds before the operation, for example. However, very often it is veiled for voluntary thanks to the doctor.

Many patients believe that the quality of care provided is in proportion to the amount paid, but this is far from the case. Each doctor gave the oath of Hippocrates, he is simply obligated to help people, despite the fact that they have money. It is already completely on the conscience and qualification of a specialist.

Consequences of medical errors

A doctor's complaint to the Ministry of Health is often written about a medical error that led to serious health complications or death. The patient's health deteriorates most often for the following reasons:

• The doctor refuses to be hospitalized if there are serious grounds for this.
• Help to the patient was rendered untimely, which led to a sharp deterioration in health.
• Mistakenly diagnosed.
• The wrong tactic of treatment is chosen.
• Unsuccessful surgical intervention.
• Due to the careless attitude of the medical staff to their duties.
• Low qualification of the doctor.

The reasons can be listed further and among them there is harm through negligence, although wearing a white robe, each doctor already assumes responsibility in accordance with the legislation of the state.

It is not difficult to write a complaint to a doctor in the Ministry of Health, but it is important to gather a substantial evidence base to prove the link between cause and effect in the form of death or deterioration of health.

Complaint against the doctor in the Ministry of Health: sample

If the patient for the first time decided to write such a complaint, then it's not possible for everyone to write everything out logically with the provision of facts and documents. To do this, you can contact lawyers for help or find a sample on the Internet.

Here is a sample of a complaint about the refusal of medical care

Where____________________

(Name of the authority where the complaint is written)

From whom_____________

(Surname, name and patronymic of the sender)

Complaint about refusal of medical aid

"___" ______________2010 I applied to ________________________ for emergency medical care. But the doctor was refused because of ___________________ (no policy, passport, money, etc.). I think that the doctor violated my right to receive medical care. Denial of medical assistance according to art. 11 FZ "On the fundamentals of protecting the health of Russian citizens" is inadmissible.

I ask you to thoroughly understand and about the decision to inform me at the address: _______

Date.

Signature.

General recommendations for patients

Every patient who decided to file a complaint with a doctor with the Ministry of Health must be aware of the importance of such a decision. It is necessary to thoroughly study the entire legal aspect of the issue. If you have any difficulties, you can and should consult a lawyer, especially since now you can get such advice even sitting at home in front of your computer.

In case of conflict, in some cases, an insurance company can help. Knowingly they pay clinics for our treatment and rendering assistance, it is possible and ask for inadequate quality of services.

Let's sum up the results

Health is the most precious thing that every one of us has. And we have the right to demand from doctors assistance in full and in the proper quality, especially if for this treatment we also pay our hard-earned money. Now patients have the full right to consult another doctor and choose a medical institution.

If there are conflict situations, dissatisfaction with the quality of treatment, then you should not leave it without attention. The more patients complain and claim their rights, the more hopefully the quality of care and therapy will be better.