Chinese online store JD.com: reviews, delivery to Russia

Most of the advanced Internet users know about the existence of huge Chinese online stores, where hundreds of thousands of items are presented at the lowest price. Recently, such resources have become extremely popular, and now, instead of buying another smartphone on the domestic bulletin board, it's easier to order directly from China.

The JD.com store, the feedback we are interested in in the context of this article, is one such resource. It presented a lot of products from 12 categories (the latter are divided into a myriad of headings). Thus, a visitor from the CIS countries, Europe or the United States can easily make an order for the product he likes.

Today we will tell you the basic information about a store like JD.com. Feedback from buyers will help us to know how convenient it is to place an order here, what kind of quality products come in the end and whether it is reliable to buy anything here. In general, useful and interesting information about the store can be found in this article.

Form of work of the shop

Unlike an open platform (like "Aliexpress"), where you can buy goods from a variety of different suppliers, the online store JD.com is a closed area that trades on its own behalf. Thus, the service acts as the sole intermediary between buyers and manufacturers of things placed on the pages of the site. Therefore, the company managing the portal is responsible for processing orders, as well as for communicating with customers.

This is important, because the service, it turns out, does not differ with respect to those or other products, but is the same for the whole project. Therefore, how quickly you will be served and how much you will be satisfied with the attitude of the seller, you can predict by reading a lot of comments about JD.com. Reviews, by the way, will be presented in our article (in the last sections).

What is sold?

In fact, the question is rhetorical, since most online stores selling Chinese products have a similar range. For example, this is a huge segment of electronic goods (tablets, smartphones, players and other devices), as well as accessories to them (covers, protective films, bumpers). Next, you can note a big heading with clothes and shoes, which also include a lot of categories. And of course, also the base JD.com includes underwear, home accessories, accessories for the kitchen, car accessories, toys and much more. All of the listed products are offered at quite adequate prices, which are much lower than what we see in real stores on the streets.

How to buy?

Everyone can buy the goods on the pages of the JD store, this does not require any special knowledge. Among the regions with which JD.com is active, is Russia, so localization is available here (translated version of the site). Thanks to it, a visitor from the Russian Federation can easily navigate, where and what should be pressed. In support of the resource there is also a Russian language - obviously, there will be no problems with this.

Before you make an order, you need to create an account - it will take several minutes and actually allow you to spend less time in the future to fill out your contact information. Perhaps the administration will ask you to confirm your mailbox - it's done in a few clicks.

After these procedures have been completed, you can start searching for the product you are interested in. In particular, for this you can use the list of categories listed (then go to the categories they need) or the search field where you need to enter the name of the product you need.

Navigation in a huge number of lots greatly facilitates the availability of a variety of filters. They can be applied to the price of the product, its individual specifications. For example, among smartphones, you can select those that function on a particular version of Android or equipped with a screen with a specific resolution, as well as size. In general, "get lost" in all the variety of goods you will not succeed - and in a few minutes you will be able to find what you were looking for initially.

In addition to the usual sections, many help also categories "JD collection" with "Hurry to buy." In the first place really high-quality goods, which are provided with a guarantee and official support. For example, we managed to notice here a certified smartphone Lenovo Zuk. The second includes promotional products, which are subject to an additional discount. Their number is limited, accordingly, not everyone will be able to get such a thing.

How to pay?

Problems with the calculation for purchased things should arise. The site accepts several electronic payment systems, which include Visa, MasterCard, American Express, Amex, Discover. Given that today it is easy to create Visa Virtual with a dollar account in almost any bank, even the first option is enough.

The cost of issuing such a card will be minimal, while it will be possible to exchange rubles for dollars on such account taking into account the bank's rate. It's quite simple.

Delivery

Another question interesting to the buyer: how, in fact, can the goods be transferred from the Middle Kingdom to the Russian address (although sometimes dispatch is carried out from other countries)? After all, we are talking about thousands of kilometers of distance and about different carriers operating in China and Russia. Not to mention other CIS countries, Europe and the United States.

We answer - everything is extremely simple. Most products can be delivered free of charge via AirMail. This is a cheap, but long-lasting mode of transportation, because of which with JD.com delivery can take up to 3-5 weeks.

However, there is an alternative - sending using high-speed carriers, like DHL and EMS. The cost can start from $ 40 or higher, but according to this scheme, the thing ordered at JD.com (Russia) will appear in your home in 4-7 days.

For the convenience of the client, the store issues a tracking number - a code with which you can track the way of cargo promotion. In real time, you can specify exactly where the cargo is and when you should roughly expect its arrival.

Protection

Suppose that the delivery time of the goods has expired, but the goods never came to your hands. Or another situation - the premise has come, but the quality of the product or its condition does not correspond to what was stated on the site. How to be in this case?

To resolve these and similar problem situations, there is a special service to protect the interests of the buyer, serving the Chinese online store JD.com. It works as follows: if you received a low-quality product, the store representatives will review the complaint you filed and eventually return the money to you (on the card with which the write-off was made).

That is, if something went wrong - feel free to apply in the ticketing system. With the help of the same tracking number, the support service will check the actual location of the parcel and determine if something has really happened to the thing or not.

And in the event of damage or a mistake sent by mistake, a photograph will be sufficient, on which damage will be noticeable, so that the shop will return. As evidenced by the reviews written about JD.com, in most cases there are no problems with this.

Discounts and coupons

In addition to the fact that the site provides a strict system of protecting the interests of the client, the portal constantly cares about offering the lowest possible prices to its customers. Last but not least, this is done with the help of discounts and coupons to reduce the cost.

The first are held for a certain period and in fact do not require any action from the buyer. You can search for the right thing and accidentally stumble upon the discount offered by the store on it.

In the case of coupons, you will be given a special code of numbers and letters, which will give the right to reduce the price of the goods for a certain amount. It can be 5, 10 dollars and more. JD.com coupons are provided as an incentive bonus, in various contests and so on. It is also known that they can be purchased on the Internet. Some even make it cheaper than their actual cost.

That is, it is quite possible to find a stock exchange where JD.com coupons are available at a special, low price, which will bring some savings when ordering goods.

Search products online

If you do not know if the quality of a product is consistent with your ideas, you can search for different reviews, where bloggers conduct detailed descriptions of lots. Among the sources where they are purchased, there is also an online store JD.com.

Just find the review you need, study it carefully to know what the product is, then make an order on the attached (to review) link.

Reviews

What recommendations about the site are left by users who order goods on it? Of course, the majority - this is a positive feedback on how cheap it is here to buy the thing you liked and how fast the support answers. In the framework of this article, we are interested in exactly such reviews (rather than specific ones, about the products displayed on JD.com). And since the advantages of the store we have already described, we need negative characteristics. There are a lot of them.

Buyers note that in some cases the store support service ignores their requests. Like, the money was paid, everything is confirmed - and the track number, like the response from the store, did not arrive. As a result, it's simply impossible to reach the support.

For what reason such recommendations appear, it is difficult to say. Even on the sites where they were left, representatives of the store soon appeared, asking what happened to the dissatisfied customer. That is, it is possible that such reviews are not entirely true.

Competition

Perhaps it's all about competitors. The base of JD.com is not much different from the goods on "AliExpress", TinyDeal, GearBest, Dx and others. Because of this, it is quite logical to allow the appearance of various attacks in the direction of one or another store on the part of competitors. However, this is really so - we will not know.