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Russian post: employee feedback on work

A rare organization in our country can be compared with the "Post of Russia" in terms of the number of complaints from dissatisfied customers, as well as negative reviews in the press and the Internet. For years, people have been complaining about the long delivery times of parcels and letters, the lack of professionalism and rudeness of FSUE Russian Post operators, the tariffs that are disproportionate to the quality of postal services. But is it always the employees of the post office who are to blame for the poor performance of the organization? You can answer this question by evaluating the working conditions in the branches of FSUE Russian Post. Feedback from employees who have been or currently working in the mail now allows you to look inside at the postman, sorter or post office operator. What most often complain about the employees of the country's main postal service? In what conditions do they work?

Salary and bonuses

One of the most common complaints and, according to the feedback of former employees, the main reason for dismissals is the extremely low wages in FSUE Russian Post. Work by the postman, for example, depending on the region, is paid from 5000 rubles to 12,000. A little more earnings are made by operators, the amounts are called from 6,000 to 25,000 rubles.

Separately it is worth mentioning that the wages of mail employees piece-work, that is directly depends on the number of services and goods sold by the operator of FSUE Russian Post. Envelopes sold by the operator are added to the salary not more than 1-2 kopecks per one unit, and one accepted postal order is about 80 kopecks. A lot of former postal workers are indignant at the lack of surcharge for performing several labor functions and for "processing" during the day.

You can, of course, ask the question: what caused such a number of negative feedback on wages? After all, when employing a worker, he voluntarily agrees to the salary offered by the employer (in this case, the leadership of the FSUE Russian Post). Employee feedback helps to understand the cause of this phenomenon: in the vacancy announcement, as a rule, the salary is indicated at a rate of 20,000 rubles. Later, in an interview, a candidate for a vacant position can not always get a clear explanation of how wages are calculated for the month. For these reasons, already in the first month of the work of the "newcomer" can expect an unpleasant surprise: instead of the promised 20-25 thousand, 7-8 thousand rubles are given to the hands. To the low by today's standards, salaries are added to the deprivation of the premium and the duty of the employee to repay the shortfall revealed in his shift from his pocket.

Out of the obvious advantages of paying employees of mail, the following are distinguished:

  • Stable "white" salary.
  • Possibility to increase the salary by passing the exam for upgrading the class.

Management and staffing problems

Judging by the numerous reviews of postal operators, part of the offices of the "Post of Russia" is experiencing many difficulties in this area. Relations within the collective on a full basis can be considered the second reason why an employee decides to resign from FSUE Russian Post. Employee feedback often contains the following complaints:

  • Aggressive or frankly boorish behavior of the immediate leader in relation to employees.
  • Great staff turnover, lack of experienced and qualified employees.
  • Reduction of employees.
  • Incomplete post office staff.

The latter creates a lot of additional problems with the distribution of work time and labor functions of each individual employee of FSUE Russian Post. The management of small offices of communication with its work combines the functions of the operator and even the postman.

But there are also many positive comments about the postal team 's workforce . An impressive number of employees, including former ones, call excellent relations between people working in one post office one of the main advantages of their work. Among the reviews you can find such statements about colleagues:

  • Friendly (good, kind) team.
  • Mutual assistance, friendly support of colleagues.
  • At the post work real enthusiasts who love their work.
  • The immediate boss is a good (considerate, sympathetic) person.

Some employees who left the review stressed that it is the excellent relations with colleagues that are the main reason they work in the "Post of Russia" department.

Post office

Old dilapidated buildings with a leaking roof, a creaking floor with a torn linoleum, a lack of repair or repairs made partly and poorly are the incomplete list of employees' complaints about the building and the premises in which their post office is located. More often we are talking about branches in small settlements. But in large cities, not every mail building meets all standards. Even employees of some metropolitan and suburban communications outlets tell that operators are forced to work in cold weather in winter, sitting in warm boots and outer clothing. Many complaints about the fact that in the summer in the same premises is unbearably hot, stuffy. Particularly outrages the workers that attempts to improve working conditions, for example, to install air conditioners, do not take the leadership of the post.

There are also other claims to the organization of working premises:

  • The lack of a kitchen or just a separate room for eating.
  • A tight, poorly equipped premises of the postal warehouse.
  • San. Site without repair or with faulty plumbing.
  • Old unaesthetic furniture in the workplaces of operators.

For the sake of justice it is worth noting that employees do not complain about lack of repair or normal heating much less often than on low salaries or personnel shortcomings. In addition, there are many positive feedback from postal workers who work in the premises with European-quality renovation and new furniture.

Heavy physical labor

Large physical exertion, as well as related non-compliance with the standards established by the requirements of safety and labor protection - a huge problem not only for postmen who carry correspondence "with a thick bag on a belt." Due to the lack of a longshoreman, and just of male employees, mail employees are forced to pick up and drop heavy parcels. "Mail of Russia" in connection with this circumstance is very often not recommended for work for young girls and women of reproductive age.

The situation in the sorting shops and warehouses of this organization is not much better, although here the loading process is facilitated and partially automated. Workers "sorting" talk about often fork-lift trucks that do not work most of their working time, complain about the lack of qualified drivers for this category of equipment. As a consequence, even in a warehouse, a large number of shipped is shipped manually, with violations of the current standards for lifting weights.

Supply of stationery and consumables

The fact that the leaders of FSUE Russian Post often "forget" to supply branches with supplies and necessary trifles, such as stationery, employees say in every third recall. Postal employees do not even complain, but rather wonder why all this is not allocated money. However, this does not affect the work of mail. Very often, employees of the post office, not spoiled by high earnings, create conditions for customer service by purchasing paper, writing materials and refilling printer cartridges for their money.

A uniform

A hot topic for discussion in online forums is uniform for employees. And it's not even in the many jokes about the appearance of the new uniform of FSUE Russian Post. Feedback from employees is more about the convenience and quality of materials that were used to sew uniforms. Most employees who have managed to get corporate clothes agree that they saved on quality - the fabric is completely synthetic.

Another problem is the size range of clothes for postal employees. Getting the form of the size that is available, but not the one that is needed, customize and change the corporate clothes employees have at their own expense. A tangible advantage in all this is that the uniform of the "Post of Russia" is issued to employees free of charge.

Work time

An irregular working day with constant, often unpaid processing is a common complaint in the responses of FSUE Russian Post employees. The mode of work at post offices, usually from 8:00 to 20:00 hours, with a break for lunch and rest. But this, as employees of post offices admit, is only officially. In practice, the employees start the working day for half an hour or an hour earlier. The reason for this is a large amount of work and a shortage of employees in post offices. In addition to the basic duties, employees are required to fill out the accounting documentation, the electronic database, prepare all the shipments for further transportation and much more. The work at the post office can finish at 22:00 or at 23:00.

Another problem is that there is no time for a break during a twelve-hour working day. With a large number of customers in the post office room, the operator not only does not have a technical break when put on the computer, but also a simple opportunity to go to the toilet. Lunch break may also not be or the time for rest is greatly reduced.

Unregulated working hours are not limited to operators. Due to a shortage of staff, postmen take care of two or three sites and often end up delivering mail late at night. This makes the postman's work not only difficult, but also unsafe. Especially when you consider that in his bag not only letters and newspapers, but also considerable sums of money for the delivery of pensions to the house.

But even in such organization of working time there is a plus. Postal workers have a change schedule, and the employee has the opportunity to choose the most convenient distribution of working days for himself. Work on shifts, usually 2/2 days, is very convenient for women with children or students.

However, the choice of the schedule is not always possible, but only on the condition that the staff is fully staffed. Otherwise, as already mentioned above, employees are forced not only to work in accordance with the needs of the post office, but also to process above the norm.

Obsolete computers and equipment

The post office is equipped with obsolete computers, for this reason there are a number of problems in the work:

  • Constant malfunctioning of the mail computer results in the fact that information that is necessary for the normal operation of FSUE Russian Post: addresses, data in payment documents and receipts, the names of printed publications and so on, is lost or incorrectly indicated.
  • The computer and other equipment, no less old, work very slowly. Because of this, the speed of customer service is reduced, which leads to queues, a large number of complaints from the population and long-standing ridiculous jokes about the "leisurely" work of the "Post of Russia".
  • Worn monitors, as well as lack of technical interruptions, lead to poor eyesight for mail operators.
  • It is very difficult to track letters on the "Post of Russia".

The situation is complicated by the fact that a special program installed on this equipment was created for computers of a new generation. Hence, there are often problems with installation and upgrade.

Plan, loss of premium for non-fulfillment of the plan

Surely, those who visited the Russian post offices may notice that the traditional "goods" sold by the "Post of Russia" - envelopes, stamps, special branded boxes - are not a complete list of what you can get from a telecom operator today. On the windows are objects that are often not related to the mail or to communication: household chemicals, textiles, dishes, children's toys and much more.

A monthly plan is set for sales in each post office, for the failure of which all employees can lose all or part of the premium. Therefore, stories of how in the pursuit of the plan mail workers are forced to buy back some of the goods they do not have, unfortunately, are quite common.

EMS: express delivery conditions

Separately, it is worth considering such an innovative format of postal service as EMS or "Express Mail of Russia". Express Mail Service - the delivery of postal items to the addressee by road, appeared relatively recently. The main character of this service is the driver of the company car, which also functions as a cashier, a courier, and, if necessary, a loader. Despite the short period of work, Express Mail of Russia managed to get a lot of feedback not only from customers, but also from its employees. What are the most dissatisfied employees?

  • Old or quickly breaking transport, on which the driver is forced to work. "Post of Russia", carrying out repairs and maintenance of branded vehicles, updates the fleet quite reluctantly.
  • Not always an equitable distribution of workload among employees. There are many complaints that simpler, shorter or more financially profitable routes are obtained only by experienced drivers who have worked for several years.
  • An irregular working day, processing, which is not too readily paid by management.
  • The salary is less than what was promised when working. This is due to the fact that the driver's salary directly depends on the work performed, that is, from the executed orders. To this, a system of penalties is added, for example, for a monthly over-expenditure of fuels and lubricants.

It is worth adding that in other reviews it is often said that in a month it is possible to earn much more than the amount that was negotiated with employment. The driver's work is called uneasy, but very profitable. In addition, drivers are regularly paid bonuses. Of the other advantages of working in EMS, one can mention the possibility of training and career growth.

Negative attitude of mail clients

The rules of work relating to customer service require employees to be extremely polite and answer with a smile to any question or complaint from citizens. But most mail workers admit that it is not always possible to avoid conflict. Often, employees working directly with customers receive a whole barrage of reproaches and insulting statements from visitors to the post office. Of course, most conflict situations are a consequence of previously voiced problems: slow equipment and lack of operators in the mail slow down the speed of customer service and create a long queue at the post office windows. It is quite logical that a long wait can provoke conflict situations both in relation to the operator, and between clients.

But employees, talking about cases of aggressive behavior towards them, also distinguish a category of clients who are convinced that "they are rude to all at the post office and in the Savings Bank". With experience, employees learn not to pay attention to a negatively-minded visitor and, in response to an explicit or covert aggression, respond calmly and with a smile.

Advantages of working in the mail

The importance of the work of all mail employees is difficult to overestimate. Despite the problems existing in this area, the branches of the "Post of Russia" continue to provide services to citizens in every region of our country. And this is a great merit of people working in post offices. Work in the offices of the "Post of Russia" can not be called easy. So why are employees not in a hurry to change the position of a postal employee to another occupation? The answer is given by the employees of the "Post of Russia", which in their responses often write that the work in the mail for them is not only interesting, but also a favorite. Are there any significant advantages for the employees of FSUE Russian Post? Employee feedback allows us to distinguish several advantages of working in the post office:

  • Full social package, paid sick leave, annual, educational and maternity leave.
  • Stable salary payment.
  • Interesting work, the opportunity to learn a lot of new things.
  • "White salary" and official employment.
  • Support for the trade union, permits at reduced trade union prices for postal employees and their children.
  • Quarterly bonus.
  • For employment, work experience is not required, the diploma of the university.
  • Free training, payment of scholarships to trainees.
  • Possibility to regularly improve qualifications, free courses.
  • Career.
  • Convenient work schedule.

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