Return of goods of inadequate quality

In life, sometimes it happens that things are purchased of inadequate quality, or for various reasons they may not suit the buyer. In such situations, the law allows the consumer to contact the seller and make a return of the goods of inadequate quality or exchange it for a similar one.

However, the buyer's right to exchange goods is realized only on condition that the thing does not fit in shape, size, color, shape, composition or size. It is these reasons that should be discussed with the seller when addressing him, otherwise he may refuse to meet the buyer's requirements.

Another condition is the return of goods of inadequate quality within 14 days. This period includes calendar days, including holidays and weekends, and the day of purchase is not taken into account. In the event that the last day of the exchange is non-working, you can return the goods of inadequate quality on the next business day.

Returning defective goods, it is necessary to take into account the fact that it will be changed only if it was not in use and it retained consumer properties, seals, presentation, factory labels, and there are documents confirming payment. If the goods, cashier's check or other payment documents are not available, then in such a situation it is possible to return the goods, although in this case a testimony will be required and it will be necessary to prove their validity.

If the purchase is to be exchanged for an analogue or to return a product of inadequate quality, then it must be absent from the list of goods that can not be exchanged. This list includes perfumery and cosmetic products, medicines, medical instruments, hygiene and sanitation items, textile goods, finishing and building materials, cable products. In addition, this list includes knitted and sewing products, a dining room and kitchen utensils, articles and containers intended for food storage, pesticides, agrochemicals, household chemicals, household furniture. Also here are precious metals and jewelry, electronics and household appliances, copiers and computer equipment, woodworking and metal cutting machines, bicycles, motorcycles, cars, animals and plants, albums and books.

This list of products is exhaustive and the seller has no right to expand it at its whim. Realizing the right to exchange, or in the event that a claim is made for returning goods of inadequate quality, the buyer is not obliged to reimburse any costs. In the absence of the necessary quality goods, you can make a refund by receiving the money paid for the goods.

In order to exchange or make a return of goods of inadequate quality, you must have a passport with you: in most stores, you are required to perform this procedure, and other documents may not be accepted. If the buyer refuses the goods of normal quality, the seller returns to him the amount that was paid under the contract, excluding the seller's costs for the delivery of the goods from the buyer to the store. At the same time, a period of ten days is established from the moment the buyer claims it.

The rules for the sale of certain categories of goods contain a list of documents that must be documented when making a refund, as well as all ways to return the money paid. If goods of good quality are returned, they constitute a bill of lading or an act, and money is transferred to a bank or other account that the buyer will indicate. At the same time, the seller is responsible for the return of the money, it is possible to make a refund by postal order.