Departure was detained at the customs clearance point: what to do?

To date, many of us at least once in their lives have used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a parcel from relatives living in another country, passes qualitative customs control. As practice shows, not in all cases the cargo passes the customs inspection without problems. Very often he is detained by customs officers. Therefore, quite a lot of people are interested in the question of what to do if the parcel is detained at the customs clearance point.

general information

Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country is subject to customs control. And all would be nothing, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. Nevertheless, if there are no prohibited goods in the parcel provided for by law, you can receive your cargo.

The reasons for the delay of the cargo by the customs service

So, let's imagine the situation that you ordered any goods in a foreign online store, but received a notification that the shipment was detained at the customs clearance point. What does it mean? It's very simple: you can not receive the parcel.

This can happen for the following reasons:

• If the goods are imported into the country without a declaration and payment of the customs duty, it can be detained if the value of the parcel exceeds 1500 euros;
• The total weight of the package exceeds 50 kg;
• The package consists of a large number of goods of the same group;
• Any goods are prohibited for import into the Russian Federation.

These are the most common reasons why the shipment was detained at the customs clearance point. What to do in this situation? This will be discussed later.

What if the parcel is delayed?

Most often this problem is faced by ordinary citizens who, in order to save or purchase an exclusive product, prefer to make purchases in foreign online stores. Delivery can be carried out by regular mail or various companies providing similar services. The largest international shipping company is EMS. All of them are very convenient, since they deliver the parcel to the post office indicated by the client. When the cargo arrives at the destination, the buyer is informed of this by SMS or registered mail. In addition, if the shipment is detained at the customs clearance point, you will also be notified of this.

If the purchased goods are delivered by regular mail, the client does not receive any notification, and he will have to find out the fate of the parcel on his own. This takes quite some time, because it will first need to go to the post office, then clarify the status of your order from the seller, and then file a request to the customs service.

Applying to the customs service

After you really are sure that the shipment is detained at the customs clearance point, you need to contact the control service.

This will require the following documents:

1. The invoice from the seller, confirming the fact of purchase of the goods.
2. Document confirming the payment of the goods.
3. Passport.
4. If the parcel contains the same type of goods, which were ordered not only to themselves, but also to relatives, photocopies of their passports will be needed.
5. Photos of each product present in the parcel.

Also, the customs service will need to fill in a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay in the cargo is the excess of the cost or the weight limit, then you can pick up the goods after paying the customs duty.

Terms of storage of the detained goods

If the shipment is detained at the customs clearance point, the cargo is stored. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the delivery of the goods was carried out by airmail, in this case the storage period is extended to 30 calendar days.

What goods are prohibited from importing into the territory of the Russian Federation?

In order not to face problems when forwarding goods, it is necessary to know which groups of goods are forbidden to be transported across the border of our country.

These include:

• Weapons and ammunition;
• Narcotic substances;
• Flammable and explosive substances;
• Plants and animals;
• Waste that poses a potential threat to the environment, as well as human life and health;
• Materials that promote terrorism and contain pornography;
• Alcoholic beverages;
• Devices for information collection;
• Values that have a cultural heritage;
• human organs;
• Any materials of the Nazi theme;
• Jewelry and antiques;
• Radioactive substances.

If there is any of the goods in this category in the parcel, there can be no doubt that a message will come that the shipment has been detained at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not stored for storage. In addition, for the attempt to import many banned goods, criminal responsibility may follow, so it is better to immediately abandon the attempt to pass them across the border.

How to avoid problems when shopping abroad?

If you plan to regularly order different products from China, America, Europe or any other countries, then to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is the "SPSR", which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is detained at the customs clearance point, "SPSR-Express" will solve all the problems for you, provided that you have used the services of this courier service.

What services are provided by the "CPCR"?

The company "CPCR-Express" has become one of the national leaders in the field of cargo delivery across Russia and abroad. Most customers choose it precisely because of the wide range of services that the carrier provides to its customers.

Among them are the following:

• Fast delivery of parcels across Russia and abroad;
• Postal transportation;
• Courier services;
• Packing of parcels;
• Storage of goods;
• Notification of customers about the status of delivery;
• The ability to track the parcel online;
• Delivery of goods to the address at a convenient time for the client;
• Transportation of goods "from door to door".

The company works with both private and legal entities. If, at the same time, the shipment is detained at the customs clearance point, SPSR will notify the client of the problem and help in resolving it.

"SPSR-Express": delivery in the shortest possible time

Most consumers note the efficiency of the company's "SPCR-Express" and very fast delivery, regardless of the region of the country. The time that the parcel will be on the road may be different. It depends on the company or online store in which the order was ordered, as well as on its remoteness from Russia. Within the country the delivery time takes no more than two days, and in case the parcel is coming from abroad, it will have to wait about a week. Nevertheless, if we compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.

Convenient alert system

The company "SPSR-Express" is very popular among many shopaholics, who prefer to make purchases on the network, also thanks to high-quality service. Customers receive SMS notifications about the status of their orders, and if there are any problems at the border, your order will be assigned the status: "Departure is detained at the customs clearance point", which you will be immediately notified about.

Security

Every person who has ordered an expensive item in a foreign online store wants to get it safely and intact, as well as in the shortest possible time. If the shipment is detained at the customs clearance point, the "SPSR" will resolve the issue very quickly, as the company is very responsible for its duties, as evidenced by consumer feedback. As the customers say, all parcels come in exactly the specified time, and with their safety there are never any problems. The goal is not only the product itself, but also its packaging.

Cargo tracking

The ability to track the location of the parcel is a very convenient service that any self-respecting company providing logistical services should provide. "SPSR-Express, being a national leader, provides its customers with this opportunity. With access to the Internet, you can always look at the order number on the company's website, where your cargo is currently located. If the shipment is detained at the customs clearance point, SPSR will update this information and you will know about it in time. Also, after the arrival of the goods at the post office specified by the client, an SMS-notification arrives informing that it is possible to receive the parcel. It is worth noting that, due to some system failures, there may be delays in the timely updating of information, but such situations are extremely rare.

Cost of services

The cost of logistics services has always been of great importance for consumers when choosing a courier delivery service. Especially the price of the issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant rise in price of all groups of goods when buying in national currency. Therefore, each person tries to save on everything, on what is possible. In particular, this relates to the cost of delivering goods from the seller to the buyer.

As for the cost of services of the company "SPSR-Express," although they can not be called the cheapest, they are nevertheless one of the most attractive on the market. To date, for example, very many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less in terms of delivery, compared to the usual postal service. If the shipment is detained at the customs clearance point, and LeEco-smartphones, say, or products of a different manufacturer have not been tested, the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and convenient notification system on the status of the order, it makes sense to buy goods in foreign online stores and deliver them to Russia through the company "CPCR". In this case, consumers receive a full guarantee of the security of the package along the way, and also minimize the attendant hassles associated with the delivery and passage of customs inspection.