BusinessEntrepreneurship

Courier "Bringo": feedback from employees and customers

Today, the competition in the market of delivery services is colossal - new companies are constantly emerging, which are trying to snatch their share of the segment. And if earlier it was enough to have several full-time clients and an office for processing orders, today this is clearly not enough. We need to look for new solutions, apply different tactics in order to get the client and to fulfill his task qualitatively.

In this article we will talk about one revolutionary model of activity in the courier delivery market, which is used by the company "Bringo". The feedback of the couriers about the work, as well as the recommendations of the users themselves, which we were able to find, will help to disassemble in more detail how this service works and what it can provide to its customers. Still try to understand whether there is a prospect for such a model of interaction, and what benefits it brings.

About company

So, the organization "Bringo 247" (reviews of couriers about which we are interested in this topic) is a relatively young enterprise, which at full capacity earned only in 2015. Two years earlier, in 2013, the organizers of this business engaged in the selection of "random" performers - people who perform one-off assignments, creating competition for regular couriers. Later, the authors of the project realized that this model is viable and, moreover, can be an excellent solution for many stores, services and services delivering. So there was a decision to launch a project on which each courier would work separately.

"Bringo", reviews about which we will study, tests and uses this model to this day. Of course, in the course of their work there is a lot of troubles, but in general business is working successfully.

Crowdsourcing model

The very form of cooperation, which assumes that everyone is "his own boss," is called crowdsourcing. This is a relatively experimental direction in Russia, which has already been adopted by several services at once. As the "Bringo Vork" reviews couriers, the company is one of the most comfortable in terms of the artist, so there are so many of them.

People are paid directly on the fact of working out a task, if the customer has no complaints.

How to arrange a courier

In fact, the model of the company's functioning assumes the opportunity to become a member of the team to anyone who so desires. To do this, it is enough to arrange messengers and carry out orders (and not only). However, as the reviews say, you will have to travel a lot. However, it is not so difficult to find a job here.

It is enough to apply through the website. Then you will be offered to pass an interview, after which there will be training, and you will be a courier. Formally, it is even easier to get settled - it will only show documents (no one will sign official papers about your employment).

Beginning of work

The employee responsible for the delivery of goods and parcels should first of all install on his smartphone or tablet an application designed to ensure that the courier "Bringo" (feedback on the company can confirm this) could take orders in a timely manner and start implementing them without delay.

Tasks that need to be done as soon as possible are determined in the shortest possible time. Because of this, couriers have a real "turn" on the tape of orders. How to describe what the courier "Bringo" does, reviews - if you want to take the task - try to go into the application as quickly as possible and apply for the execution of the assignment. The faster this is done, the more you can earn. And, of course, good orders are taken very quickly - this is an obvious practice.

Receiving an order

Booking the task for yourself is also not so simple. The system has a special mechanism for protecting customers. It consists in the necessity of having on your virtual account in the system the amount that can cover the "insurance" of the order. And this is the price that the user himself sets on the basis of the value of the goods. If, say, the parcel costs 300 rubles, and the goods are valued at 5,000, on the account of the one who completes the assignment, there should be 5,300 rubles.

On the one hand, it is correct that there is a mechanism for protecting things transferred through "random" people. On the other hand, it seriously affects the pocket of each employee. Many willing to work as a courier simply do not have the money to do it. In addition, many couriers receive complaints in the comments regarding unfairly imposed fines. Again, to understand who is right, who is to blame, it is very difficult - the customer will assure that the perpetrator is guilty, and vice versa. Therefore it is not surprising that there are both positive and negative reviews about the service.

Guarantees

In addition to blocking the amount that is the cost of the order, there are other ways to ensure that the obligations are fulfilled in an appropriate manner. For example, it's customer service. If you did not manage to return the money or your courier disappeared, taking the goods with you, you need to contact here.

Any courier "Bringo" (customer testimonials confirm this) is, above all, a person whose actions can not be accurately predicted. They depend on the character, decency, true intentions of such an employee. In the comments of those who sent parcels and got into unpleasant stories with this company, it is pointed out that representatives of the support service most often solve the issue in favor of compensating the sender. However, there are many stories when this did not happen. Thus, we can say that to some extent you cooperate with the crowdsource project at your own peril and risk.

Although, as the reviews indicate in general about the system, such situations, fortunately, are rare.

Payment

For the convenience of the client, the service provides three options for how you can pay for the services that your courier "Bringo" will perform. Firstly, it is cash settlement when sending. Pays, respectively, the one who prepares the parcel and sends it to the employee of the company. Secondly, it can be done at the place of receipt. Pays, of course, the recipient. And in this, and in the previous case, it is about cash.

Thirdly, a convenient way to calculate can be to write off the desired amount from the customer's virtual account. Such payment is made online. And for the money to appear on your account, you can "throw" them through any payment terminal.

Thus, I would like to note that there are no problems with mutual settlements.

Customer Testimonials

About what the users of the service write, it is not difficult to guess. Most of the comments are positive. People are happy that for a low price their parcel was successfully delivered in the shortest possible time. This customers automatically translates into the category of "loyal", ensuring the organization of regular users.

On the other hand, there are also negative reviews. In them, senders and recipients of the goods complain that their parcel was lost, arrived on time or reached an inappropriate commodity. Immediately in such situations, the question arises of compensation - who will return the money, who is guilty of what happened. Thus, these problematic issues are delayed, and their solution requires separately spent time.

Employee feedback

As for what the performers themselves write, then the situation is the same. Some are satisfied with their work, are happy that they have a free schedule and have the opportunity to work when you want. For those who have a basic occupation (for example, a student), it is simply ideal for such a part-time job (courier "Bringo").

Reviews of employees who are negative in nature refer to fines that were imposed on such people and, of course, are regarded by the latter as illegal.

Also, performers criticize the overall system of work through the application, noting that there are too many competing users who want to take the same task. This leads to the fact that you stupidly take all orders in a row without reading their terms. As a result, this can lead to the fact that you will get something extremely unprofitable. It is expected that these people will say about the work in the "Bringo" courier.

conclusions

Whatever it was, and the model of crowdsourcing in the field of delivery is a very interesting solution, which has great prospects. If you can not deliver equipment, money and other valuables in this way, something more simple (for example, an order from a restaurant) will be delivered to you in the best way and at an affordable price.

In addition, the service provides additional earnings for a large number of unspecialized couriers, which is also encouraging.

Therefore, in our opinion, we should wish the organizers of the project further victories and wait until the problems we wrote about above are solved.

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