Why does not money come for the "Kiwi" purse?

"Kiwi" wallet is a common form of storing electronic money. It is insanely convenient to always keep some amount at hand for various payments over the Internet. Some sites work exclusively with this type of wallets, and in this case you do not have to choose any more. In addition, people working in the field of freelancing, their fees are also often obtained through this system of payment. Their work is clearly coordinated, errors in the system are minimal, and the quality of the transactions at a decent level. There are a lot of reasons for using Kiwi. But even here there are some unforeseen circumstances. What can I do if money does not come to the Kiwi? Let us consider this issue below.

Replenishment of the purse through the terminal

Terminals "Kiwi" are widely distributed in all cities of our country. The interface they have is quite simple in all respects, the receipt into the account is fast. Therefore, the use of terminals is quite common. Moreover, it does not require any cards or anything else. When replenishing "Kiwi" through the terminal, the user must remember one effective rule. If you do not send money to the "Kiwi" purse, it will help you find a lost payment. Be sure to keep a check on the transaction until the moment you see the funds on the account! If you do not send money to the Kiwi through the terminal, on the check you can find all the necessary information, namely: transaction number, date and time, purse number, address and number of the payment terminal itself.

Sometimes, due to network congestion, delays occur. If you do not get money for Kiwi, just wait a few hours. However, the terminal itself may be defective. In this case, look in the "Information" window, rewrite the information about the owner, address and number of the device. With this information, contact the support team, the phone number you will find there. Further, inform that the money for "Kiwi" did not come through a terminal located at a specific address.

Personal Area

Make sure that payment is received, but not money came to the "Kiwi" purse because of the network load or for other technical reasons, but it will reach you in the near future, it is possible with the help of a personal cabinet on the site of the payment system. You need to go to the "Help" section. Then find the item "Search for payment". At this point, you will need the information from the check. Enter it in the request fields, and then the system will show you the payment status. If the payment was not found, call the support service for 24-hour toll-free numbers.

Calls to support operators

If you lost, did not save or did not receive a receipt about payment through the terminal, then the only way to find a payment is the help desk of the payment system. In the terminal or on the official website, find the support phone number, contact the operator and state the essence of your problem. To find the payment, you will need the following information: your personal wallet number in the system on which the funds were credited, the date and time of enrollment, the total amount of payment, the address of the terminal through which you made the payment, and the number of this terminal. The latter can be found in the information section of the device itself. By taking all the available information from you, the operator will ask you to wait a few minutes and look for your transaction. In the overwhelming majority of cases, when contacting the helpdesk, customers find money and transfer to a purse.

Form of treatment on the service website

Communication with the support service is not always convenient for the client. For such a case there is a special form for a written appeal to specialists. On the site "Kiwi" in the "Help" section, select "Feedback". Enter your information in the fields of the proposed request form and submit it to the moderator. Such a method of circulation requires a lot of time. The answer can be received within a few days from the date of treatment. Therefore, it is better not to try to resolve urgent questions through written form, for this there are telephone operators.

Intermediaries for account replenishment

In addition to official ways of replenishing directly through the site and terminals of the payment system, there is the possibility of interaction with the purse through various intermediaries. In this case, you first need to contact the help desk of a third-party organization through which you acted. Perhaps the payment never reached directly to the final service. Why do not come money for "Kiwi", will have to deal with the intermediary.

In the role of such intermediaries can act as various banks that perform money transfers, terminals of third-party payment systems, online funds transfer services. Also often use the withdrawal to such wallets as "Kiwi", freelancers, working on free Internet exchanges, through which the withdrawal is carried out.

In all these cases, you should first contact the intermediary's support service. Perhaps, the transaction has already been created, but the system is still unprocessed. When you apply, it will be held, and you will receive your money.

Rules that will help to protect yourself

In order to minimize risks and not ask further questions about why the money for Kiwi did not come, what to do, it is necessary to observe several golden rules. The first of these has already been voiced above: always keep a receipt for payment before funds are received on your personal wallet. Until they saw the money received - the check is in an accessible place. Its absence generates additional difficulties in identifying the payment. If you transferred money to your wallet online, print out a receipt attached to the file or sent to an email. In extreme cases, take a screen shot of the transaction.

The second golden rule is to keep the cleanliness and safety of your working computer. Regularly check it for the presence of a variety of viruses and update the anti-virus database. In the network, cases of theft of passwords and forms of filling from stationary and mobile devices by malicious programs are quite common. If you do not see your payment in the support service, it's quite possible that money does not come to "Kiwi" because of viruses.

The third rule also applies to the Internet and electronics. Keep track of the status and rating of the site through which to conduct the operation. Carefully read the name. Scammers create sites-counterparts of known systems for the purpose of stealing money and information.