What should I do if MGTS does not work? Addresses and telephones for MGTS technical support

Among users of fixed communication it is hardly possible to find people who did not have to deal with interruptions in the operation of the telephone line. The reasons for the emergence of such situations can be quite a lot: from the banal "the telephone apparatus went out of order" to the more global "the transmission lines were damaged".

If the MGTS telephone does not work (the Moscow city telephone network), you first need to find out what the problem is and where it is located: outside the apartment (home) or within it. For example, if the wire is damaged by the pet's teeth, it will not be possible to notice a breakdown. The correct information will help to promptly resolve the issue when contacting a contact center line. In this article we will consider the current issue for many subscribers: "MGTS does not work - where to call?"

How can I report problems with communication to the operator?

There are several ways to contact the operator of the counseling service and report the problem, but you must first conduct an independent analysis. This will give the details of the support line to the consultant and significantly speed up the process of correcting the difficulties. If MGTS does not work, but you can call from another phone, for example, from work or from relatives and friends, then you need to dial the following number: 8 (495) 636-03-63.

Contacting a contact center from a mobile phone

In the event that it is not possible to contact a support phone from a landline phone , you can always use a mobile gadget to send information about the presence of problems to the dispatcher. Dialing from your smartphone 0636, you can also contact the employee of the call center. Please note that the support service works around the clock without holidays and weekends. Thus, you can contact her immediately after you understand that the MGTS phone is not working.

After connecting to a specialist, you should provide the most complete information known to the user. The employee will consult and try to help remotely, unless, of course, we are not talking about mechanical damage to the transmission line. If a call to the master is required, the subscriber can apply for the services of the master. It is recommended to leave your contacts when submitting an application, where you can contact the subscriber to specify additional data.

Who repairs equipment?

So, if during a telephone conversation with a support line employee to solve the problem that has arisen, you must leave a request for the call of the master. It should be noted that these works are carried out by contractors (MGTS partners), which means that the cost of their services and the level of quality of work can differ significantly not only in different areas of the city, but also within several houses. Thus, if your acquaintances negatively spoke about the work of one company, this does not mean that the employee of the organization who comes to you on the application will not do his job well.

After receiving the application for repair, the company will agree the time of the visit of the master with the client. At the appointed time, a specialist will arrive, directed by the company for the purpose of diagnosing, eliminating existing failures and carrying out a number of activities. First of all, he begins to analyze where the problem originated - in the apartment or outside it. If the inability to use communication in the normal mode is associated with the actions of the client, for example, the telephone apparatus has broken down or the cable has broken, the specialist will be able to orient himself at the cost of services, since the elimination of breakdown will be at the expense of the subscriber. As mentioned earlier, everything depends on the contractor company. Prices may vary depending on the situation. If the communication problem occurs outside the client's apartment, the cost of repair will be borne by the service provider.

Addresses of MGTS offices for individuals

If the city telephone (MGTS) does not work and you can not contact the customer support department, you can always contact any office of the service provider. Of course, unlike the support line, which operates in the 24/7 mode, the MGTS offices have a certain work schedule. If office hours do not suit you, then you need to contact customer support with the question why the MGTS phone does not work (where to call, contacts were given earlier).

In Moscow and the Moscow region, there are 24 offices in total - in each of them, the staff will be able to advise the client (both individuals and corporate clients) and take an application for the call of the repair master. Please note that you can pick up the office on the MGTS website in the "Sales and service centers" section. For each branch here are indicated:

• the exact address;
• Position on the map;
• Periods of work (including the schedule of work on public holidays);
• Busy office.

It is enough for a subscriber to choose a branch in which it is possible to leave an application for a call of a specialist and receive a qualitative consultation.

When applying to the office, be sure to bring along an identification document. If the service agreement is not designed for you, you need the presence of a subscriber with a passport.

Addresses of MGTS offices for legal entities

If communication problems arose with a corporate client, then you should contact any of five offices: Arbatsky, Vernadsky Prospekt, Proletarskiy, Zelenogradsky, Timiryazevsky - they are serviced by both individuals and corporate clients. To view information about offices, on the site in the same section, select the checkbox next to the "For corporate clients" option. The same information is available for the offices - according to the schedule of work, location on the map and busy offices.

Conclusion

In this article we have considered a rather topical question: "MGTS does not work, where to complain?" MGTS customers have several options for addressing: by phone (and you can reach the operator from the cellular or from a stationary device) and through the office staff.