Siberia Airlines: reviews of employees and passengers

Comfortable flight conditions, courteous maintenance of the airplane team, understanding from the airport staff and showing respect to the client - is this not required for airline passengers to make a good opinion of them and continue to use their services in the future? However, unfortunately, many of those who often use the services of air carriers, the negative experience exceeds the positive one. What are the reasons for such unpleasant impressions?

As a rule, customers are indignant at the rude attitude of the personnel, the pressure at the time of the offer to purchase additional services, the lack of information to passengers about the change in the schedule of his flight, the inability of the airline staff to provide assistance in an emergency situation or the basic reluctance to help the passenger. All this has a very negative impact on the reputation of airlines. How should you act so that your flight does not become the main stressful situation this month? It is necessary to devote some time to the process of choosing an airline, cooperation with which will bring you exceptionally pleasant emotions. What is necessary to do this? Carefully examine not only the information on available offers for the dates and directions chosen by you, but also reviews of real airline customers who will be able to tell the truth about the level of service and the condition of the aircraft. Many, having done this, choose the carrier "Siberia" (airline). Reviews 2015 and 2016 will help you to get the most complete picture of the current affairs of the company and the methods of its work with passengers. This information will be discussed in more detail in the article.

About Airlines

The modern brand of the airline "Siberia" - S7 Airlines (has been operating since 2005, although in general the history of the company "Siberia" began back in 1957). The main air transport nodes are Domodedovo (Moscow) and Tolmachevo (Novosibirsk) airports. The carrier in question has already acquired regular customers who are not tired of leaving positive feedback about the airline's services. Siberian Airlines S7 carry out flights to a number of different destinations to all corners of the globe (more than one hundred and fifty countries).

There is another important difference, which characterizes the airline "Siberia". Reviews report on the excellent condition of the aircraft. Their average age is only eight years. Today there are sixty-six foreign-made aircraft in the company's fleet.

The airline provides many services that simplify the process of ordering, buying and paying for tickets, loyalty program for regular customers.

The airline "Siberia" (feedback reports on the positive attitude of customers to this fact) has received many prestigious awards for the quality of their services. In 2014, the carrier in question was the best on domestic routes. In 2015, S7 Airlines became the best Russian airline by the version of the international tourist organization.

Reviews

For many passengers, the "Siberia" airline has already become their regular carrier. Reviews in 2016 contain a lot of positive feedback on the safety of the flight, comfortable modern airplanes, excellent menu, friendly staff, ready to meet as needed. Customers have an opinion about the company in question as a reliable carrier. Also, many are attracted by affordable ticket prices, which also reflect the feedback on Sibir Airlines - S7 Airlines. More customers are pleased with the expanding list of available directions for the flight and an incredibly convenient time of departure (the company offers many comfortable morning flights).

It is interesting that one of the most punctual airlines among travelers is the airline "Siberia". Passenger reviews report that its aircraft always arrive either on time or even in advance. What can not but rejoice, because it allows you to confidently plan your own time.

Many people like the bonus program offered by the airline "Siberia" (S7). Reviews say that it is thanks to her that many become loyal customers of this carrier.

Other passengers are impressed by the professionalism of the airline team in the event of force majeure situations. The clients are taken care of and provide everything necessary, instruct and help to easily reach the destination. Is this always the way for Siberia Airlines? Staff feedback confirms that this attitude to passengers is not only their job duties, but also personal aspiration. More details of the individual service elements of the airline in question will be described later in this article.

Reservation

C7 (airline) provides an opportunity for its customers to book a ticket for a certain flight in advance. This can be done directly on the airline's website. To do this, you need to fill in the required forms, which you will find in the "Flights" tab. In the same section of the site there is an opportunity not only to book, but also to buy, and pay for the ticket. If the money for the purchase is not transferred within a certain time, the reservation will be canceled without notice. The time allotted for payment ranges from three to twenty-four hours. In most cases this depends on how much time remains before departure, and on what tariff is applied in this case.

check-in

You can register for S7 flights online. This opportunity is especially appreciated by passengers who are trying to save their own time as much as possible. How does this happen?

In this case, the boarding pass will also be formed online. You will be sent to him via SMS or e-mail. Such a ticket can be printed directly by the passenger himself. It is necessary to take it with you to the airport. Ordinary registration is also available.

Baggage

Reviews about the airline "Siberia" inform about the comfortable conditions of transportation of luggage by the airlines in question.

So, there are certain rules, within which the passenger does not pay for the transportation of his belongings. They differ for different classes of service and tariffs. Among them are the following.

For passengers who travel economy class, there are two tariffs: basic (includes the transportation of hand luggage weighing up to ten kilograms) and flexible (luggage weighing up to twenty-three kilograms and hand luggage weighing up to ten kilograms).

For business-class customers, there are separate conditions: a basic tariff (freight of luggage up to thirty-two kilograms, hand luggage up to fifteen kilograms); Flexible fare (two baggage seats of thirty-two kilograms and hand luggage up to fifteen kilograms); A child under two years of age who travels without a separate seat can carry up to ten kilograms of baggage.

In an Aeroport

All that is necessary for the well-being of its customers, is trying to provide the airline "Siberia". Reviews, however, indicate that some unpleasant situations arise in cases where the passenger does not know how to act properly upon arrival at the airport. The first thing to do is go to the check-in area and hand over the luggage. After that, taking hand luggage and having a boarding pass with you, you can pass safety control and board on board. There are separate rooms for serving officials and delegations. Such services are paid. However, such customers also have to pass all the formalities applicable to ordinary passengers. Their delivery to the aircraft takes place in the last place, and disembarkation - in the first.

Flying envelopes

Despite the fact that digital technologies today have become a key link in the functioning of the business sphere, this fact does not reduce the use of paper documents. It is for customers who need to send such documentation, offers a special service airline "Siberia". Reviews of this service - "Flying envelopes" - report that this service functions perfectly: safely and smoothly.

How it works? It is necessary to apply to a specialized point of reception / issuance at the airport, present there an identity document, conclude an agreement on the provision of relevant services and provide the carrier with an envelope or a package of documents.

S7 Priority

Some special services are offered to its passengers by the airline "Siberia". Reviews especially highlight S7 Priority. Customers say that this service offers many opportunities for their new trips. The whole family can accumulate miles. Passengers receive bonus miles constantly: for renting cars, various purchases, flights, hotel reservations. With their help you can improve the class of service or exchange them for any air tickets.

Miles can be shared with family and friends. They can be exchanged for air tickets of sixteen airlines. They also provide additional privileges.

New participants receive 500 welcome miles after the first flight with the airline in question.

Business Class

Siberia Airlines (reviews in 2016 pay special attention to this moment) takes care of those who are most demanding of their surroundings and want their level of service to be close to the maximum. This is why airlines offer to buy business class flights for flights of various destinations.

What are the advantages of passengers traveling in this class of service? For them a separate toilet room is provided. Salon armchairs are wider and more convenient than usual, and the distance between them is sufficient for a comfortable journey. The backrest position is perfectly adjustable, and sometimes you can also use the footrest and adjustable armrest.

The staff will take care of a comfortable sleep and rest in the cabin of the aircraft. There are pillows and blankets, as well as a dressing room, so that extra things do not interfere with the flight.

Employees working with business-class passengers undergo special courses that help them to take care of the airline customers as professional as possible.

The menu for travelers is developed by a team of experienced chefs. It is updated twice a year. The menu matches the tastes of even the most demanding customers. The team offers to try cold snacks, hot dishes, soft and alcoholic drinks.

Passengers will be able to entertain themselves in flight with the help of various printed publications.

Also, first class passengers can carry more luggage with them; All formal procedures are performed out of turn; Services of business classes of the airport become available. For such clients there are separate check-in desks at the airport of departure. In any case, business class passengers are served outside the general queue.

Passport control and security control of travelers who fly first class is also carried out in a special way. For this purpose, separate zones are intended. No need to remove clothes or shoes. If in some airport there is no separate zone, then all pre-flight formalities will be carried out out of turn.

Passengers of business class are delivered to the ladder on a special transport, which provides additional comfort.

Generalization

Although it is extremely difficult to choose a worthy air carrier today, it is still possible to find one whose services will be a good combination of price and quality of service. For this, it is only necessary to make some efforts. Many, having studied the information on the web and feedback, decided to use the services of the airline "Siberia". Why? The reason for this became acceptable prices for tickets, modern reliable airplanes, a wide range of destinations, sincere care of passengers by the airline staff, comfort during the flight, tasty and high-quality food, attention to customers both at the airport and during the voyage. It is necessary to take a decision reasonably, so that after the flight it is not to be regretted. Especially if you plan to travel with a small child or send a teenager unaccompanied. In such cases it is important to be confident in the professionalism of the company's employees.

It is also important for passengers to follow the rules established by the air carrier. This will help to avoid a lot of unpleasant situations that might arise due to its violation.

Choose the right way, travel in comfort!