"Lamoda" - delivery and return. "Lamoda": an online store of clothes and shoes

Shopping on the Internet has become incredibly popular recently. And it is easy to explain this not only by the desire of people to save their time and money, but also the opportunity to consider a wider range of products on one resource, and also to get the right thing of the right size directly at their door, without the need to visit stores. Unfortunately, at the dawn of the development of Internet commerce, many online stores have proven themselves from a bad side, providing poor-quality services or even deceiving their customers. That's why many, once burned, are afraid to trust their money to any resources on the Internet. However, fortunately, to date, domestic stores provide high-level commercial services and facilitate the life of their customers. This is a quality online store is "Lamoda." Clothing purchased at this resource will be the most successful purchase. Using this resource is simple and convenient, as anyone who reads this article can verify.

"Lamoda" - clothes for you

This resource offers a variety of clothing for different social groups (men, women and children), and goods of various price categories, which ensures that any user of the online store will be able to choose a suitable option for himself for all the criteria. The site presents products of more than a hundred different brands that produce quality clothing, footwear and accessories. The administration of the online store prefers cooperation with clothing manufacturers directly, in other cases, cooperation is carried out with trusted and reliable suppliers. Services provided by the online store "Lamoda": delivery, payment (in various ways), refund provided that the goods did not fit.

Payment options for the goods are offered as follows: cash, bank transfer, and also a bank card when receiving the goods (each courier has a terminal with him).

Delivery of goods on the territory of Russia

The system of delivery of goods online store is perfectly adjusted, however, as well as the return of "Lamoda" is very responsible, so there is no need to worry about their means.

The convenience of receiving goods is at an extremely high level. In the online store "Lamoda" the delivery is free of charge in any of the cities of the Russian Federation by the specialized courier service of the store. Also, there is an opportunity to receive goods using the services of the Russian Post, pick up the goods yourself at one of the numerous points of self-transportation, or use the services of post-mathematics. In most cities of the Russian Federation the goods can be delivered as early as the next day after confirming the order.

Time of delivery of goods

As a rule, the online store "Lamoda" delivery is carried out one, two days after the order confirmation. Courier delivery can be carried out from nine to twenty hours on weekdays and from nine to sixteen hours on Saturday. It is important to note that on Sundays the online store does not deliver.

Informing the buyer about the status of the order

At all stages of delivery of the order from the moment of its shaping and to its immediate delivery, the buyer is actively informed of his condition. So, for example, order confirmation is made by means of an alert via SMS or e-mail to the e-mail specified in the order form. Then the same e-mail address receives a letter informing that the particular order has already been formed and is being sent to the online store delivery service. When the parcel is ready for delivery, the buyer receives an SMS message with this information. Later, the courier who will deliver the service will contact the buyer using the contact phone number, which was specified in the online order form, in order to agree the most convenient time for delivery of the goods to the buyer. Directly on the agreed day, the courier is additionally contacted by the buyer to confirm the convenient time.

How is the store "Lamoda" returned goods

Since in most cases the delivery of goods is free of charge, there is practically no risk to the buyer's budget. In many cities, there is an opportunity to return the goods, using the services of local reception points, where you can bring yourself a thing that the buyer would like to return. Such items are open from nine to twenty hours a day, seven days a week. If there is no such reception point in the city, then it would be rational to use the services of the Russian Post. In order to make a return by any of the proposed methods, you must have a certain set of documents.

Required documents

The return of "Lamoda" is carried out exclusively if the buyer has the following documents: the buyer's passport, the check for the goods, the invoice received together with the purchase, as well as the completed return form "Lamoda".

When returning by mail the package of necessary documents is similar. It includes a request for a ticket, a photocopy of the customer's passport, a check and a waybill for the goods.

Return Application

Return the goods and get back the money spent is not at all difficult. It is important only to comply with all the conditions and formalities established by law. The main one is the application for return of goods filled in the form of the online store "Lamoda" . You can find it directly on the website of the online store, using the "How to get back" and clicking on the link "Print a return application". An important part of the application is the reason for the return of the goods. Failure to comply with this clause may play a negative role in the decision to return the paid funds. In general, the application-sample of the return of "Lamoda" to fill out simply, because all the items are made logically and intuitively understandable. All the necessary information can be found in the invoice, which the buyer receives together in the purchased goods.

When the goods can not be returned

The legislation of the Russian Federation establishes a list of certain goods that are not refundable after purchase. For example, you can not return the home appliances that are currently under warranty, as well as textiles, underwear, socks and tights, jewelry and any jewelry, cosmetics, perfumes, medicines and all sorts of medical devices and other personal care items . These requirements are logical and justified.

Return only the clothes, as well as accessories purchased in the store.

If the returned goods have already been in use and therefore lost marketable appearance, then, most likely, the refund will be refused.

In all the cases described above, the "Lamoda" store will not return the goods. This must be taken into account.

Thus, an important condition, thanks to which the return of "Lamo" is fulfilled, is the absence of traces of exploitation, the safety of packaging, commodity tags and labels.

Buying clothes in an online store is a great idea for a modern person. Resource "Lamoda" provides an opportunity to find the right thing for yourself among the broadest range presented on the site, to explore all the characteristics of the product and purchase it in just two clicks. It is also possible to choose a suitable way of paying for the goods, to receive the goods, not paying for its delivery, at home at any convenient time. And also if there is a need to make a return, "Lamoda" offers simple and convenient conditions for its customers. It is very convenient. Guaranteed return of all funds spent, subject to all necessary conditions for the return of the store "Lamoda" (application for a refund, copies of documents, presentation).