How to get money back for a phone for warranty? Claim on phone for warranty

Issues related to goods and services were always of interest to the public. In Russia, even there is a special law that protects the rights of consumers. It is called - "On the protection of consumer rights."

Today we have to learn how to get money back for a phone for warranty. Can I do this at all? Under what circumstances will the money be returned, and under what circumstances it is not? The answers to all these questions will be given below. Among other things, we will be able to get acquainted with the rules of writing claims on phones that have not yet expired warranty period. What are the features of the process to pay attention to? What about the studied procedures will have to remember every potential buyer?

The guarantee is ...

The first step is to understand what the warranty period is. With this term, every person who has ever bought a machine should be familiar. Especially technically complex constructions.

Warranty period is the time during which the manufacturer of a given product performs free repair, diagnostics or replacement of the components of his device. A similar document is applied to all gadgets and machines. The phones here are no exception. They are also issued an appropriate coupon.

So what gives a guarantee on the phone? Within the set time (usually 12 months), the buyer will be able to:

• To conduct free diagnostics of the device in the service center;
• Replace the broken or broken phone by a similar one;
• Free to repair the device in the service center.

This paper is mandatory as standard for all devices. The buyer must check the availability of an appropriate warranty card. If it is not available, it is not recommended to purchase the phone. After all, then no rights to free repair or replacement from a citizen will not be. This is the opinion of most people. Is it really?

Is there a chance of replacement

To understand this feature, you will have to answer if it is possible to change the phone for warranty. How much is this idea legitimate?

In Russia, it is not forbidden to change and repair devices that are under warranty for free. This means that you can theoretically replace an unsuitable smartphone. Only in practice, this is not so easy. Especially if you do not take into account some factors. Next, we will consider a variety of options for the development of events regarding this issue. What tricks go cell phone shops, so as not to exchange the sold devices? How to make a claim for a refund and receive money for a defective product? If you prepare in advance for such situations (it is recommended to do this under any circumstances), you can implement the idea without much difficulty. The main thing is to know your rights and not to be deceived and tricks of sellers.

What can be useful

How to get money back for a phone for warranty? The first rule to remember is the preservation of all documents and papers. Each buyer buys a certain set with a device in the store. And it will have to be saved. Otherwise, problems with return or exchange may occur.

As a rule, in the box with a mobile phone you can find:

• The device itself;
• Charger;
• Battery;
• Instruction manual;
• Cable for connection to PC (USB);
• Warranty card on the phone, bought by a person.

The presence of the last document should bother every buyer. As already mentioned, in the absence of a guarantee, it is better to refrain from buying. All these components (some smartphones also have accessories such as a protective film or headset) need to be kept. It is desirable with the box.

In addition, when calculating the buyer will receive a check. It is a required attribute if you need to return or exchange a smartphone. This is a kind of proof of the deal. No check? Then you can completely forget about the implementation of the task. Without it, you can not prove the fact of purchasing a phone in a particular store.

Appropriate quality

The quality of the product plays a huge role in the question under consideration. How to get money back for a phone for warranty? Before a decisive action, the buyer should consider the cause of the claim.

The thing is that for today, the goods of good quality can be returned. But only under certain circumstances and with time constraints. What is it about?

Any smartphone of the proper quality is offered to return to the store under the following circumstances:

• The device did not fit the color, shape or size;
• The goods were not used, it completely preserved its presentation, it has all the factory seals and plugs.

And what kind of restrictions are we talking about? The buyer can return the mobile device to the store within 14 days of the transaction. This rule is governed by the Law on the Protection of Consumer Rights. This means that in the absence of defects on the smartphone it can still be returned and get back money.

A technically sophisticated product of proper quality

How to get money back for a phone for warranty? In fact, everything is not as simple as it might seem. The thing is that smartphones are included in the list of technically complex products. Therefore, buyers and sellers often have differences.

According to the established rules, it is impossible to return technically complex goods of proper quality, if they are subject to a guarantee. Accordingly, you can forget about the implementation of the task. Return or exchange such a device will be possible only in the framework of any action carried out by the store. Either by the good will of the seller.

But technically difficult goods of inadequate quality can be exchanged or returned. Only with certain features and nuances.

Inadequate quality of complex equipment

What should I do if I need to return a phone of inadequate quality? By law, technically complex goods in this case are exchanged within 15 days from the date of their acquisition. Further this right of the buyer is lost.

But everywhere there are exceptions. Exchange or demand money for technically complex goods of inadequate quality after the specified period can be in the following cases:

• The smartphone found a significant failure (marriage);
• The terms for the elimination of defects were violated (the operation takes 45 days);
• If during the entire warranty year the device could not be used for more than 30 days in the amount due to constant repairs and elimination of the device's faults.

There are no more rules regarding this issue. In case of minor breakdowns or defects, if more than 15 days have passed since the purchase of the smartphone, you will have to reconcile with them.

Inadequate quality of goods

Now a little more common situations. What if the phone broke under warranty? Will it be possible to return it?

As already mentioned, in Russia buyers can demand their money for any goods of inadequate quality. And you can do this during the whole period of the warranty. Previously proposed time limits are only relevant for 100% serviceable devices.

Return of the phone that broke down or failed during the warranty period is the legal right of every buyer. If the seller refuses the operation, you can complain about it. What to do to get the money spent back?

Order of treatment

Everything is extremely simple. Especially if the citizen kept the checks and documents from the smartphone. Without them, as has already been said, it will be practically impossible to realize the idea.

Regardless of when exactly a breakdown occurred (during the whole warranty year, of course), you will have to follow certain instructions. They look something like this:

1. Collect previously listed documents. They must be accompanied by an identity card of a citizen (passport).
2. Write a claim. About how this is done, will be told later.
3. Contact the store where the purchase took place, with the appropriate complaint.
4. Wait for cash or exchange the device for a similar device, but in working order.

In reality, everything is not so simple. Vendors often refuse to return money to customers. For example, because of doubts about the causes of the appearance of certain defects. What to do in this case?

Conflicts with sellers

Do not despair. Even with disagreements, you can easily recoup money for a smart phone of inadequate quality. This is normal. The main thing is to behave correctly.

If the seller doubts the reasons for the appearance of certain defects, he must at his own expense conduct an examination, during which the quality of the goods will be confirmed (or not). In case of revealing of production shortcomings, the money is returned to the buyer in full. If the examination determines that the defect is caused by a violation of the operating instructions, you can forget about the operation. In addition, the citizen will have to reimburse all expenses of the store for diagnostics.

Sometimes it happens that the warranty period for the phone is not set or expired. In this case, it is also possible to return the money. But for this you have to carry out an examination at your own expense. The procedure is allowed within 2 years from the date of purchase of the gadget.

There are exceptional cases. For example, if more than 24 months have elapsed since the purchase of the smartphone. Then you can return the faulty gadget within 10 years after the start of its use or during the lifetime set by the manufacturer. Stores of cell phones in this operation do not participate - the claim must be sent directly to the manufacturer. The lack of a smartphone for all this must be substantial and unavoidable. If the breakdown is eliminated, money is required only when the manufacturer has not removed it on a no-cost basis for 20 days. The buyer must at his own expense prove the reasons for the appearance of the defect.

About the refund amount

Now a little about how much money is allowed to return if the phone broke for warranty. This issue is often controversial.

First, the buyer must refund the full cost of the purchased device. Secondly, every citizen has the right to reimburse all costs associated with the examination and repair of a faulty smartphone. Thirdly, if the price of the phone has increased, you can demand payment of the difference in value.

It follows that sometimes a buyer is able to get more money than he once spent. Such situations are very rare in practice, they should not be hoped for.

How to be when purchasing a smartphone on credit? Return of the phone in this case is according to the previously proposed principles. Money is returned in the amount of the cost of the device. In addition, the buyer is obliged to reimburse the interest on the loan that has been paid.

Terms of review and return

What time limits are recommended to rely on when writing a phone call for guarantees? How long will this case be considered? How long to wait for an answer and money from the store?

In Russia to date, all claims for reimbursement of funds for mobile phones are considered within 10 days. If the store does not react to the document in any way, it is possible to file a suit with the court.

At the same time, it is important to take into account that no more than 45 days are allocated for examination or repair of the device. Therefore, if a citizen is promised to repair the gadget and repair the breakdown, you will have to wait.

What can not be returned

From now on, it should be clear how to get money back for a phone for warranty. For what devices will not it be possible to recover costs?

As already mentioned, all bad quality smartphones must be replaced or returned to the store without fail. The warranty for the new phone will also be updated. Money for such products must be returned at the request of the consumer.

Among smartphones that are not subject to refund, we can distinguish:

• Devices of proper quality, if more than 2 weeks have elapsed since their purchase;
• Technically complex devices of inadequate quality, if the claim arose more than 15 days after the transaction.

No more restrictions. What else should each customer remember if he wants to make a claim for a smartphone on a guarantee? What does this document look like? What should it contain?

Rules of writing a claim

The claim by phone on the guarantee is presented only in writing by the buyer personally. It is important to remember that the document can be:

• Written by hand;
• Printed using a printer and a PC.

There is no fundamental difference in the writing of the document. The main thing is that it is a real paper that you can read.

The rest of the rules for writing a document are general principles of business correspondence. Among the key points can be identified a special structure of the claim.

It looks something like this:

1. The "cap" of the document. It is drawn in the upper right corner of the sheet. Here it is necessary to write data about the store to which the document is sent. In addition, the "header" contains information about the applicant - personal and contact information.
2. Name. It is written in the center of the page with a new line. It is necessary to write a "Claim." Under this word, it is recommended to write a clarification. In our case, the name looks like "Claim for a refund for a phone under warranty".
3. Main part. It consists of a description of everything that is happening. It can be said, this is the essence of the claim. It is necessary to accurately, but briefly and in the case, talk about the reasons for the complaint and about their requirements. After that, you need to list all the documents attached to the claim with a numbered list.
4. Conclusion. This part of the paper usually consists of the date of appeal and the signature of the applicant.

That's all. There are no special rules for writing a claim. It is recommended to record the fact of contacting the store with this document. This is necessary in order for the citizen to have the right to apply to the court for protection if the organization is inactive.

Sample

The warranty for the phone according to the law, as already can be seen, is set by the manufacturer. Usually it is 12 months. Sometimes you can find gadgets with a warranty of 6 months or several years.

How will the claim for reimbursement of money for a mobile device that is in the warranty period look like? For example, this:

"I, (data about the applicant, including passport), ask me to refund to me the amount of money (amount) for the mobile phone (model) I bought. (The date of the transaction) I bought this device in the store (information about the sales point). On the warranty until (expiration date of the warranty card). (The date of the incident) I picked up the mobile phone and tried to turn it on. The device was booted up and turned off automatically after a few minutes.The re-activation did not yield any results. Was held But an independent examination.It revealed a manufacturing defect of mobile phone cards.I paid (the amount) for the operation.Please refund me money in the amount paid for the smartphone (model), as well as the costs of diagnosing this equipment.

This claim is not exhaustive. This sample is just a small template for the main part of the document. He helps to understand the essence of making paper.

About batteries and components

The last question that can only arise is refunding money for a phone with a faulty battery or other components. Is it possible to conduct such an operation? Yes. It is enough to remember a few simple rules. The principle of handling the claim will not change.

Warranty for the batteries of phones will be exactly the same as on the device itself, unless the manufacturer has specified otherwise. It is enough to carefully study the warranty card. If it does not mention that the battery or some parts of the smartphone do not have a warranty, you can safely go to the store with claims for the entire period indicated on the coupon. The main thing is to have documents on the phone and a check indicating payment for the goods.

Results

Perhaps, this is all that every consumer should know. Henceforth, the theme "Phone for guarantees - my rights" will no longer cause any difficulties. If the smartphone has all the documents, you can easily make a claim and return the money for purchasing an improper quality. Of course, the device itself will need to be returned to the store.

In fact, everything is much easier than it seems. Vendors often try to violate the rights of buyers. It is important to understand that it is possible to exchange or return money for the goods at any time, if its inadequate quality is proved, a serious defect. But the serviceable device is allowed to be returned only if the presentation is preserved and within 14 days from the date of purchase. Even technically sophisticated devices are required to accept for exchange or refund.

So, if a citizen suddenly has a phone broken, he can demand his exchange or refund of money during the entire warranty period. The main problem in this matter is the diagnostics of the device. We have to prove to shops that the smartphone was originally purchased with a defect. In practice, not every customer succeeds in defending their rights.