Guarantees of the quality of goods and services. Manufacturer's warranty. State quality control

The RF law establishes quality guarantees for each product in order to protect the rights of consumers. Article 469 of the Civil Code specifies the types and terms of compliance with the rules. But manufacturers often try to violate the requirements of regulatory documents, drawing up an additional service contract, ending before the calculated period. They do not know that such a trick does not cancel the obligations common to all.

Basic Provisions

The quality assurance system establishes the deadlines for complying with the mandatory period when the manufacturer or seller undertakes the necessary actions to preserve the products in an appropriate manner for use. This period is calculated for each type of product in its own way, time is selected based on the principle of reasonableness.

Articles of the Civil Code 469 and 470 establish what quality assurance. The provisions work in every sphere of citizens' life:

1. Serving people, real estate, installed equipment.
2. Acquisition of products of general consumption and special purpose goods.

Terms of compliance with the requirements of the Civil Code

Article 469 of the Civil Code of the Russian Federation defines the warranty period, which is established for each type of product separately. Complex products require a separate service contract until the production starts at full capacity. The maximum period is not stipulated in normative documents, and, therefore, has no limitations. Based on this, quality assurance is determined by two components:

• Legal requirements;
• Additional agreement.

The term of the supplementary agreement in practice exceeds the legally established period. If the manufacturer still indicated a time less than the actual service of the goods and refused to service, then in court the agreement will be declared invalid.

Content of legislation

Quality guarantees are established in article 469. The seller must give the goods to the buyer in proper use. The purpose of the acquisition should be as specified in the description.

If the item purchased has several parts, quality assurance is provided on them. The seller must maintain the goods in a condition suitable for use throughout the prescribed period. However, the requirements of the law are taken into account only at the time of purchase.

The manufacturer's guarantee provides for the content of goods in a state that allows its use. But natural wear of materials from the buyer's action is allowed, which does not affect the requirements of the first four paragraphs of article 469. An additional agreement between the participants helps to improve the attractiveness of goods for the consumer.

Thus, paragraph 1 of the above article does not give specific dates. In the future, this period establishes the examination of the quality of goods. According to the court's decision, the actually required time of obligations on the part of the seller is fixed. The contractual basis of the relationship with the buyer helps to rectify the situation.

How do they ensure that the requirements are met at the factory?

State quality control is carried out in order to protect buyers from low-quality goods. The production facilities contain special technical supervision services. The timely rejection of products that do not meet the requirements of technology.

Control and detection of defects occurs at all stages:

• Selection and procurement of raw materials;
• Control of the conformity of production technology;
• Maintenance of defective statements based on the results of the inspection of the final product.
• Storage, sale of products;
• Transportation and disposal.

Installation of a complex type of equipment takes more than a month, or even a year. Therefore, the warranty period is assigned after the installation of the equipment. Indicators on improving the quality of products are constant work in the field of technical control of goods. It implies:

• Search for the cause that led to the formation of marriage;
• The development of a quality management system and adherence to its rules;
• The development of instructions for the elimination of major problems, the development of sources of emergency situations.

How do they monitor compliance with food requirements?

The quality assurance system covers all services of the enterprise. The staff is informed about the need to follow the established rules. The state food safety management system obliges to observe the established standards, create conditions for storage of finished products.

The assessment of the state of production is carried out according to generally accepted indicators. Standardization is carried out in each new branch of the food industry. Quantitative assessment helps to characterize the state of all economic activity.

The introduced norms serve not only protection against marriage, but also help to create forecasts of deterioration of equipment condition, to carry out premature repairs.

What measures are being taken to violators?

When setting the time limits for guaranteeing the quality of services, state bodies try to prevent marriage and restore justice in case of violations detected. On the buyers side is the official representative of the consumer protection body. However, in disputed situations, the victim often has to pay for the expertise from his own funds.

Measures to fight for quality products are:

1. Permanent supervision in the field of compliance with regulatory requirements in the field of product safety.
2. When violations are detected, official instructions are sent on the timing of the elimination of deficiencies. The spoiled goods are removed from production, if necessary.
3. Disposal of products hazardous to the health of the consumer: expired shelf life, toxic materials in toys or other types of goods. All actions take place with informing consumers about harm.

Why you need to certify the goods

Sale of quality products occurs only after confirmation of compliance with the established requirements and properties of the product. The federal body for standardization, metrology and certification is engaged in inspections and assignment of the level of compliance.

In order to comply with the standards, employees of state departments are endowed with certain powers:

1. Sampling and analysis of materials used for goods.
2. Write out the requirements to eliminate violations, impose penalties for failure to comply with the allotted deadlines.
3. Block the opportunities for the implementation of marriage, stop production.
4. Monitor compliance with sanitary requirements.
5. Check the sanitary and epidemiological conclusion of food products.

Inspectors are required to provide unimpeded access to production workshops and warehouses. Upon their request, documents are submitted to verify the compliance of the quality with the established indicators.

Additions

Each seller must bear responsibility for poor-quality goods. When a buyer discovers a marriage, the quality of goods is examined by the supplier for own funds. But this rule only works during the warranty period established by the legislation or the contract.

If the manufacturer did not specify the warranty period, the seller sets a period of 14 days from the date of purchase. The buyer has the right to file claims after the expiration of the set time, but the case will be considered in court. Examination is carried out within 20 days from the date of application.

In the claim, the buyer must provide as full information as possible about the reasons that led to the claim. Examination is carried out with loss of declared properties of the goods during the warranty period, in case of disagreements with the manufacturer about the quality of the products. The seller is obliged to conduct a study on the orders of state supervisory bodies and courts.