Every consumer should know, during what time it is possible to return the goods

Updated requirements and conditions in the rules for returning goods to the seller entered into force in early December 2011. Unfortunately, many consumers of services and buyers of goods are still not fully aware of their rights, namely, during what time it is possible to return the goods, and some unscrupulous sellers use it. In this article, we will explain the main provisions of articles 18, 19 and 25 of the law, directly related to the issue, during which time it is possible to return the goods to the seller.

Within how long can I return the goods related to complex

New amendments adopted to the law, have derived separate criteria that define so-called complex products. Large machinery, cars, boats, airplanes, consumer electronics and other goods not related to food, clothing and wardrobe items have been separated into a separate list. The procedure and the framework within which the goods can be returned are different from the rest. According to the law, the goods can be returned to the seller in case of detection of his shortcomings, which do not allow his application for the intended purpose. In case of violation of the integrity of the hull, open damage and other defects, the seller has the right not to satisfy the claim.

You must apply to the store within fifteen days from the date of purchase. If at the time of circulation in the store there is a similar product, you must offer an equivalent exchange. In the absence of such, 7 days are given to eliminate the breakdown. The seller after this period can either return the paid amount within three days for a substandard purchase, or make an equivalent replacement. The buyer and the seller can set an additional period by mutual agreement - 20 days. This is the last period for which problems with the purchase must be resolved. The right of the seller to assign an expert examination is saved to find out the cause of the problems that have arisen. If they arise through the fault of the consumer, the store has the right to refuse to pay damages and collect the cost of the examination from the buyer. Well, and if the examination proves a factory marriage or an unscrupulous attitude of the seller that caused defects in the goods, the value of it lies on the shoulders of the seller and the manufacturer, and the buyer must return the amount paid for the purchase.

During what time it is possible to return the goods to the grocery store

Many of us faced the situation when buying products in the store, on arrival home they found out that the goods were overdue or spoiled. However, few people turned to the store with a demand to exchange the product or return the money paid for it. During what time can I return the goods to the grocery store? The law designates this period during the expiry date of the goods indicated on its packaging. In case the seller does not want to exchange or return the money, you have the right to write a complaint to the store management and contact the ZPP department.

Return of poor-quality clothes and shoes

The new amendments clarified the procedure for the return of clothing and footwear in the event of a mismatch in size or the detection of defects. Within two weeks from the date of purchase, you can file a claim with the seller and request an exchange. Of course, the purchase must be intact and secure, with all the labels and whole packaging. There should be no signs of washing and wearing. The absence of a cashier's check can not be the reason for refusing to exchange a substandard product, otherwise you have the right to leave a record in the complaint book, contact the ZPP department or file a claim-claim with the world court. For exchange and return, the reason must be objective (size does not fit, there are defects). Return the goods simply because he suddenly stopped loving you, you have no right.

Having an idea of how long you can return the goods or exchange, you will not lose extra money, and purchases will bring only pleasure and pleasure.