Ekookna: reviews about the company

Many people know the company for the production and installation of plastic windows and doors "Ekookna". Reviews about her are different. Nevertheless, the company has achieved great success in the construction services market, and in this area, few are able to develop business from scratch. To do this, it is important to be able not only to attract customers, but also to keep them. Let's talk about whether Ekookna managed to become a reliable partner in the eyes of its customers, who will not let you down, do its job honestly, quickly and at a reasonable price?

About company

The history of the company's development can not but inspire respect. 14 years ago the firm was created by the beginning businessman Philonenko Andrey Vladimirovich. Originally it was a small workshop for installing plastic windows. It employed only 8 employees. Today, the company "Ekookna" is a major center for installation, repair, decoration of windows and doors. The area of the production base located in the Sergiev Posad area is 15 thousand square meters. M.

Open 70 sales offices in Moscow, Vladimir, Nizhny Novgorod region, Tver, Yaroslavl, Ivanovo. The company employs 700 people. At the end of 2015, the company Ekookna became the winner of the international e3Awards ecology prize in the field of ecology. According to the independent center OKNA, this enterprise is one of the top 20 Russian companies in the installation of windows and doors. The company "Ekookna" is engaged in several activities:

• Production, installation, design of windows.
• Repair and decoration of balconies.
• Mounting of winter gardens.
• Production and installation of doors.

Reviews of the company "Ekookna" confirm that sales managers actively offer each of these services. We will tell you more about the menu items of the company.

Window

The installation of windows is, perhaps, the main activity of the company "Ekookna". The customer's testimonies say that the company can order double-glazed windows to go home, to the dacha, to any industrial premises. The product range includes windows made of plastic, wood, aluminum. They are always made of the right size. The company "Ekookna" works with the well-known on the market profile systems VEKA and Rehau.

Required parameters are determined by a specially trained and certified attestor. He travels to the customer for free. Professional managers talk with customers, figuring out what to consider when designing a window. The following questions are mandatory:

1. How well is the room heated?
2. Is the room light or dark?
3. Which floor is it on?
4. Do you need protection from hacking?
5. Do you need mosquito nets?

As a result, the company "Ekookna" offers ready-made solutions for holiday homes, children's rooms, rooms where people suffering from allergies, apartments and offices on the ground floor live and work. What does it mean? In the rooms where, for example, young children live, windows are installed with a removable handle, a mosquito net, and also a safe double-glazed window. The transparent part is covered with a protective film. Therefore, the window is difficult to break. Even if the glass is damaged, the fragments do not scatter around the room, but remain inside a transparent bag.

The company "Ekookna" also offers a variety of fittings: handles, locks, ventilation valves, opening systems. What is very convenient, in the company you can immediately order for a new window spectacular blinds or roller shutters. Cutting of glass, its decoration and pre-sale preparation are carried out on the production base of Ekookna (Buzhaninovo). The reviews describe that the location for the company's location is environmentally friendly. Near the building of the enterprise there is a large field on which livestock is grazed. No wonder the name "Eco-window" stands for "Eco-friendly windows".

Window design

The company "Ekookna" offers not only to install a new window, but also to effectively decorate it. Glasses can be decorated as a film (inexpensive option), and layout, stained glass, crystals, diamond face. Catalogs of design options look amazing on the website of the company "Ekookna". Customer reviews on this subject, however, are rare. Those that manage to find praise the rich assortment and beautiful design of products.

Doors

The company "Ekookna" also offers doors: entrance and interior. Among them there are very elegant. In the company's catalogs there are sliding and swing doors for offices, banks, boutiques, restaurants, fitness centers. Thanks to attractive offers from the company "Ekookna", it becomes clear how important the input group plays in the overall interior of the room.

Balconies

It is very convenient when one firm offers to perform a full range of works related to the repair of a balcony or a loggia. Modern women and men do not want such an important part of the apartment to be used simply as a warehouse for storing unnecessary things. Many owners of living space with a loggia often look for a reliable company that can be entrusted with important work on glazing, insulation and at the same time finishing the balcony.

Specialists of the company "Ekookna" provide all of the above services. Warranty for installation work is provided for up to 5 years. Very high-quality services for the repair of balconies are provided by the sales office of the Ekookna (Pushkino). The reviews contain information that managers of this branch communicate with visitors correctly, easily understand their needs. The team of masters works clearly and smoothly.

Reviews about the quality of services

How well do the other offices of Ekookna work efficiently? Reviews are different. There are customers who were very satisfied with the service provided. They report that the windows and doors that the Eko-House company has brought and installed are characterized by good heat and noise insulation. For many customers, it is important that the double-glazed windows are made of the profiles of high-quality brands Rehau and VEKA. Many people who themselves are a little versed in plastic windows, carefully examined and checked the quality of the installation. No shortcomings were found. As a result, almost all customers were satisfied.

However, there are also negative feedback on the quality of the work. One of the customers shared, for example, the story that the window was brought not in size. He was urged to the opening with a large amount of mounting foam. The client appealed to the company "Ekookna" with a complaint, but the experts who visited her concluded that the work was done in accordance with the standards. The customer remained unpleasant feeling that she was deceived. Other customers also report that the double-glazed windows for installation were brought in substandard: with damages, scratches. There was an impression that the windows and doors were already in use. One family demanded to replace the glass unit 5 times, because all new defects were found out. One of the clients expressed the view that the quality of work depends on the team. He appealed to the company "Ekookna" several times. Installers changed. Each team carried out the order with its level of quality.

What else is there about the work of the company "Eco-window" customer reviews? Moscow is the city in which the company takes, perhaps, the largest number of orders. One of the residents of the capital left a meaningful negative feedback about how the installers performed the work. He demonstrated photographs that confirmed the defects described by him. The window sill was damaged during installation. There were a few scratches and chips left on it. Appearance turned out sloppy due to smeared on the edges of liquid rubber. In addition, the client was outraged that the door from the side of the loggia had not been set. To his claims, the workers answered that he had to be warned that he needed it. Instead of the threshold, a piece of plastic was put in a curve, which looks sloppy.

About the terms of works execution

The term of installation of plastic windows is 5 days. Double-glazed windows of more rare types are brought and mounted for 21 calendar days. So it is written in the contracts. Will orders be completed soon? Positive feedback says that employees of the company "Ekookna" work quickly. Customers often received a ready-made plastic window on the third day after the contract was signed. Wooden and aluminum structures are usually installed within two weeks.

One client, however, left an angry response: 5 weeks have passed since the contract was signed before the work was completed. Installers during this time came three times. The first two times the workers forgot to take with them some details necessary for installing the windows. In one of the cases, they canceled the meeting 15 minutes before the agreed time.

About prices

The website of the company "Ekookna" provides approximate prices for windows, doors, accessories. The exact cost can be obtained by consulting in the office of the company. The amount in the check depends on many factors:

• The size of the window or door;
• Marks of double-glazed windows;
• Its thickness;
• Quantity and cost of accessories;
• Additional options.

Are the unified prices that the company's central office establishes are democratic? As already mentioned, the location of the main branch of the company "Ekookna" is Sergiev Posad. Customer feedback makes it clear that the company's services are relatively inexpensive. Many customers calculated the offers from different companies and chose the "Eco-window" because of the lowest price. The customer who ordered the wooden windows, commented that it is for this type of product that the difference in value is colossal. She was satisfied with the price offered by the firm "Ekookna" (Sergiev Posad). Clients' feedback also indicates that they were given good discounts for repeated orders and in case of any deficiencies.

In negative comments, there is information that the different costs of work were called manager and zamerschikom. One of the customers expressed dissatisfaction also due to the fact that 300 rubles were taken from him for the delivery of the material, although at first it was stipulated that this part of the service would be free of charge. Another family, who wanted to buy inexpensive windows with the installation, could not reach understanding with the manager in any way. The representative of the firm "Ekookna" persistently offered to purchase a more expensive product, not taking into account the financial capabilities of clients.

About the level of service

On the quality of service in the company "Ekookna" reviews positive often occur. Many clients say that employees behave politely and attentively. Managers and gaugers in detail and in an accessible manner explain all the important nuances associated with the installation of a window or door. The staff are very competent and always recommend which model to choose and why. But there are also negative reviews. One of the clients applied to the company's office in Mozhaisk. He said that he was met by an employee who "does not know much about windows". A representative of the company persistently offered to record the customer "for a stop," although he was going to purchase the goods only after six months.

The service department in the company "Ekookna" is engaged in the analysis of complaints. It is often enough that the network receives replies to negative feedback. In the situation described above, the firm reported that a service check had been carried out. Responsible employees found out who talked to the client. It turned out that the sales manager was absent that day and he was replaced by the head of the department. In connection with the complaint, the head expects a re-certification and passing the examination on the ethics of communication with the client.

There is also a negative feedback from the client who wanted to install a window in the apartment of the Rehau brand. The customer trusts only this German manufacturer. Initially, the manager assured that the glass unit would necessarily be Rehau. As a result, they brought and installed a window of another, little-known company on the market. In the text of the agreement, as it turned out, the glass of the glass unit was not indicated at all. For all claims, the staff responded that it was necessary to read the document carefully and that no one knew anything about the client's wishes.

An important point in the service associated with the installation of windows is the cleaning of construction debris. Reviews of the company "Ekookna" contain information that installers at the end of the work take out the production waste on the staircase. Then the customer either delivers the garbage to the tank himself, or pays "tips" (about 200 rubles.) For the installers to do it. Sometimes employees of the company "Ekookna" provide this part of the service free of charge as compensation for any shortcomings during the installation.

About the reliability of reviews

Some customers are of the opinion that many of the feedback on the company "Eco-windows" in the network are unreliable. Customers claim, for example, that it is impossible to leave a negative review on the company's official website. However, the company's employees respond: negative opinions in the event that they are, on the site are also published, though not immediately. Each review is moderated. Negative feedback is analyzed in detail. For each case, an official investigation is conducted.

It's no secret that customers who are dissatisfied with the company's work often try to express their opinion on different sites. Therefore, before contacting a particular firm, it is useful to study several portals that publish reviews. Now very popular is the service "Flamph", integrated with 2GIS. Companies in the directory of the program are added not by visitors, but by site administrators. Therefore, there is less risk that here you will receive information about a non-existent firm.

This applies, for example, to this company. So, negative opinions do not express concerning the company "Ekookna" Novosibirsk. Reviews on the "Flampe" does not contain information about this organization. Why? Just because there is no company branch in this city. In Novosibirsk, there is another enterprise with the name "Eco-window", which collects orders for the installation of windows and doors. Reviews about him are both positive and negative. However, the service department of the company "Ekookna" gave an official comment that the firm in Novosibirsk is their competitor, not the partner.

Employee feedback

Is the company "Eco-window" attractive as an employer? Feedback from employees about the company is more often negative. Employees report that the salary is small and often detained. A significant share of the remuneration for work is paid informally. The working day passes in a tense atmosphere. Many managers disrespect the subordinates. Employees are regularly fined, and, as a rule, it is not clear, in connection with which violations.

A former employee of one of the company's subdivisions said that every two months the team of sales managers is almost completely changed. Almost the entire department is fired to immediately hire other employees. And the wages are simultaneously delayed for these two months. This means that specialists leave, actually having worked for a company 60 calendar days for free. There are many negative comments also that many of the processes in the enterprise are not well-defined. Training of new employees is superficial. Therefore, in many situations it is difficult to understand how to act correctly. Information has to be collected in bitterness, consulting with colleagues from other cities.

The namesake of the company

Over the past few years, you can often find negative feedback about firms that have similar names with the company "Ekookna." Clients consider them to be branches of a well-known company and handle claims to the management of the "central office". When ordering, there is often confusion. With one of these organizations, the company Ekookna in Stavropol had a court. Under the cover of a well-known name, a group of scammers took orders and collected large amounts of prepayments in their pocket. After no brigade installers to customers did not leave. The specified work was not carried out. Representatives of a real company called "Eco-window" had to appear on the television of Stavropol to explain to the residents of the city: they have nothing to do with scammers, the city does not have a branch of the company.

Similar situations arose in other settlements. As we have already said, another city is known, where a legal entity - "namesake" of the company "Ekookna" - operates. The reviews confirm that there is a firm that provides services for installing windows and doors. She does not always do it qualitatively. From time to time, the deadline for the completion of work by employees allegedly company "Ekookna" (Novosibirsk). The feedback also gives information that the windows installed by this company miss noise and there is almost no thermal insulation in them. There is also a company in Astrakhan, which is often confused with the firm "Ekookna". It is called "Economical Windows". The company has a logo on which two cherries are depicted.

Also hosted by the firm "Ekookna" Gorodets. The reviews contain information that the company is not a branch of the company described by us. This organization in the Nizhny Novgorod region is engaged in the production of wooden windows. No negative information about the company. However, it is not a representative office of the company Ekookna in Sergiev Posad. Only in the very Nizhny Novgorod there is an official dealer of the firm.

The competitor of the company "Ekookna" is also in Tomsk. It offers services for the installation of windows, doors, installation of winter gardens and the manufacture of blinds in virtually all cities of Russia. This company is neither an affiliate of the company in Sergiev Posad, nor an official dealer. Although it is the representative of the brand who calls itself the legal entity "Ekookna" (Tomsk). Comments on the work of a well-known company to clients they refer to their own account. They are reported to be members of the New Technologies Group.

Representatives of the company "Ekookna" ask to pay attention to the information about the addresses of the branches and about the official dealers of the company, given on the official website. The city, where most of the offices of the enterprise "Ekookna" is located, is Moscow. The reviews say that there are no "namesake" companies in the capital. The firm enters into a contract for the installation of windows on behalf of the legal entity "Eco-City". Representatives of the company recommend to carefully look at the text of the agreement and, of course, the name of the legal entity with which it is made. This will help protect their interests in conflicts with unscrupulous entrepreneurs.

Now you know a lot about the system of work of the company "Ekookna". Reviews of the firm give information about what can be expected of the pitfalls in cooperation. When you are going to make an order, carefully read the contract and do not hesitate to ask questions.