Where to complain about Sberbank of Russia? Sample of complaint and form of writing

Becoming a client of the bank, most of us expect to receive unsurpassed service, inspired by advertising. However, instead of a smiling young man offering coffee and a magazine with news, many often get impudent and frivolous student managers with a dubious reputation. Even more often you can hear unflattering comments addressed to the employees of the call center, credit and even the operating department. Although, it would seem, everyone is obliged to "circulate" the client and make him appropriate compliments. And it concerns not only small financial organizations, but also banks with experience. A striking example of this is Sberbank. What to do in this situation? To whom to address? And where to complain about Sberbank?

"Do you have a plan, Mr. Fix?"

Before you do anything, remember that the complaint is a very significant tool in the struggle for your rights. But only to act with its submission and design is very prudent and skillful. Therefore, the question from the famous Australian animated series "80 Days Around the World" you should already have a clear plan of action.

First, weigh all the pros and cons, think about whether it's worth complaining at all. Are you sure that you did not act emotionally? Were your rights violated or were you the initiator of the conflict? Do not forget that even in court hear both participants in the incident. So mentally answer these questions and scroll the whole situation back. If your rights were really violated, you need to find out where to complain about the employees of Sberbank. So, what are the options in this case?

Where can I go: options

There are several instances where you can really seek help. One of them is the administration of the Savings Bank. Representatives of this organization still understand their dependence on customer loyalty.

Indeed, it is the positive feedback on the work of the financial institution that shapes its reputation. And in this situation does not matter at all, what kind of customer is a natural person or a representative of a large corporation. Therefore, the bank has a whole service responsible for monitoring the opinions of customers, and staff of rapid response to problems and conflicts that have arisen. So, if you do not know where to complain about Sberbank, you should contact this service. How to do it?

How to complain through the official website of the bank?

In order to tell the representatives of the bank about the problem, it is necessary to perform the following actions:

• Go to the official website of the bank;
• In the top right of the menu, select the "Feedback" tab (or the similar one is in the lower right corner).
• fill in the form;
• To send.

That's where you can complain about Sberbank of Russia without leaving home. The main advantage of this treatment is that you do not need to go anywhere. And the answer to your complaint will come to the mail you specified or by phone (in the form of SMS).

How to fill out an application form?

When completing this form, you must specify the following information:

• Whether you are a private or corporate customer ;
• The purpose of the appeal (for example, a complaint about incorrect conduct of employees of Moscow's branch No. 8);
• The reason for the call (here you can choose "service" or "other");
• As concisely as possible and accurately describe the essence of the problem;
• Contact details.

At the end of filling out the form, you can attach a file with evidence of your correctness. For example, if negligence or incorrect treatment occurred during a correspondence with an online support representative of the bank. This request will necessarily arrive in the service, which deals with the quality of customer service, where it is not only possible to complain about the work of Sberbank, but it is also necessary.

Important points to remember when handling

Leaving your complaint through feedback, you can always control at what stage of the review it is. This can be done thanks to the individual number that is assigned to your treatment. If there is no reaction from the bank, you can also repeat the appeal, indicating the number of the complaint and the fact of its repeated sending.

Contacting the branch management directly

Every client who applies to the bank must know where to complain about the employees of Sberbank. For example, their superior leadership is an excellent lever for influencing negligent employees. It is to him you can turn. In addition, it makes sense to record in the complaint book, which is available in each branch.

By analogy, you can always send by registered mail with a notice of a paper version of the complaint to the address: Moscow, 117997, ul. Vavilov, 19 (central office of Sberbank). And the letter should be written in the name of the president and chairman of the board Gref German Oskarovich. It is in his competence to encourage or involve the disciplinary and financial responsibility of employees of the credit institution. The appeal itself must be written in a generally accepted form, valid for all claims. An example can be found below.

How do I report a problem to the hotline?

Sometimes, managers of a branch or branch take part in a problem with incorrect behavior or treatment. In this case, you should also complain about them. You can do this, for example, by calling the hotline of the bank: +7 (495) 500-55-50 (you should dial "900" from the mobile).

We write a complaint-feedback about the work of the bank

Have not decided yet where to complain about Sberbank in Moscow? Do you want to emphasize the negative aspects of the work of the financial institution? As an option, write a negative review with a concise description of the problem and post it on the sites-callers, credit forums or portals. For example, one of the major similar sites is the site banki.ru. But remember that at the time of writing a complaint, you can not insult the bank. Otherwise, your review will be deleted. What will it give you?

First, these resources are often revised by the banks themselves. In the end, they respond quickly to outrage and help resolve situations or ignore it altogether. Secondly, there are many users on such sites. They are looking for information on loans and other products. As a result of your feedback, they may decide not to contact the branch in general. Or you can find like-minded people who also faced a similar problem. And this is a collective complaint. Consequently, the chance that representatives of a financial institution will react to it increases.

When no methods help

But where to complain about Sberbank, if the situation with your claims for a long time has not been resolved, and the appeals were ignored? In this case, you can contact the Central Bank directly. In this case, the complaint should be written in two copies, one of which will be sent to the bank, and the second - to the regulator. The main purpose of this appeal is to draw the attention of the Central Bank to the problem. And also you will show Sberbank all seriousness of its intentions to bring the claim to its logical resolution.

Where to complain about Sberbank: go to extreme measures

And when no measures help, at the last stage enlist the support of a professional lawyer and boldly sue. But remember that for this action:

• The situation must indeed be serious;
• You must be sure of your rightness;
• You have real evidence of violation of your rights (photos, screenshots of correspondence, audio recording of calls, etc.).

And, of course, do not forget that the losing side pays for legal costs. And the trial itself can drag on for a long time, which is fraught with additional financial expenses.