Rules for the provision of hotel services in the Russian Federation: general provisions and procedures for the provision of services

Decree of the Government of the Russian Federation "Regulations for the provision of hotel services" No. 1085 was adopted last fall. By this statutory act the state made some changes concerning activities in the sphere of public services. In the article presented, some aspects of the hotel industry are considered.

Legislative fundamentals

Decree of the Government of the Russian Federation "Rules for the provision of hotel services", in fact, approved new standards. In accordance with them, entrepreneurs and other commercial organizations should carry out their business, if associated with hotel services.

Old regulations, including "Rules for the provision of hotel services in the Russian Federation" No. 490, by which business leaders were guided earlier, were found invalid by this resolution. Also this legal document was amended in other normative acts that regulated the civil-legal relations under consideration. The decree was issued by the legislative body of the Russian Federation in strict accordance with the law, the Constitution, but its main purpose was to comply with the requirements of the law that protects the rights of consumers.

The normative legal act was signed by the chairman of the government D. Medvedev.

As was indicated above, the main document, according to which the new rules for the provision of hotel services in Russia are approved, is the law that protects individual rights of ordinary citizens (consumers). This law is designed to protect the interests of individuals only. At the same time, entrepreneurs, although related to this category, do not have any relation to the said legal act. Not included in it and legal entities. The main essence of the law is that state-provided levers of management can reliably protect the rights of buyers or customers of services from unscrupulous business entities. Of course, it also provides for countermeasures against consumers who abuse the powers granted to them.

One of the customers of services can be called persons who use the services of hotels. It can be tourists, businessmen, and just people who went on a business trip. Having familiarized with the rules of providing hotel services issued by the government, the listed individuals, as well as other citizens interested in it, can obtain all the necessary information necessary to be able to protect their interests.

Objects subject to the action

The new rules for the provision of hotel services in the Russian Federation extend, as can be seen from the name itself, to absolutely all types of hotels. In addition, in the Rules for hotels are meant other objects intended for accommodation of people. However, other means for the guests should not be confused with campsites and children's camps. This is an independent category, on which the action of the considered Rules does not apply. Moreover, the tourist bases and other youth camps do not fall under the jurisdiction of the said normative act. Do not belong to hotels and departmental dormitories, as well as apartments or rooms that citizens or organizations lease. Railroad pastures and other vehicles in which beds are equipped and in which the accommodation of people is in fact possible is also not regulated by the Rules.

Some definitions used in the Rules

In order to understand some of the terms, the legislator, as a rule, in normative documents gives an explanation of certain concepts used in the texts of these acts. The same is done in the document under consideration. The rules for the provision of hotel services in the Russian Federation define the following concepts:

1. The hotel, as well as some other place for accommodation. These words refer to the building, its part, property complex, including equipment. Together, this should be designed to carry out activities in the provision of hotel services.
2. Under the hotel services are meant not only services for the provision of accommodation, but also other attendant.
3. If in the hotel the number of rooms for a residence is less than 50 pieces, then it is called a small accommodation facility.
4. The price of a room or room includes the cost of both accommodation and other services.
5. A consumer in the sense of the Rules being discussed is an individual who wishes to use or has already used hotel services. Such an individual can not be an organization or an individual entrepreneur. The consumer will be recognized as such if he uses the hotel only for personal needs.
6. The contractor is considered, on the contrary, either a commercial organization or a private entrepreneur, whose activities are the hotel services.
7. Rules for the provision of hotel services in the Russian Federation, the provisions of which are mandatory for all businessmen, define the concept of "customer". This person means not only a citizen, but also an organization, an individual engaged in business, who wish to use or have already taken advantage of hotel services, but in favor of the consumer. Practically it looks like this: the organization concludes a contract for the provision of hotel services with a certain hotel. According to this agreement, the hotel undertakes to accept and place employees of this organization (consumers). There are other situations.
8. Booking in the Rules refers to the order of a room or place in the room, made in advance. The booking can be made either by the customer or directly by the consumer himself.
9. Settlement time - this concept means the time that is set by the hotel for the entry and exit of the guests.

General Provisions

As usual, the hotels and other objects falling under the aforementioned Rules are subject to demands that the parties themselves will establish in the agreement between themselves. There are situations where individual requirements govern local or federal laws and regulations. The Executor has the right to carry out the considered activity only if he has a document that will confirm that the hotel has been assigned a category. The appropriation of this category is also approved by the authorized body, more precisely, by the Ministry of Culture.

The price for hotel services in accordance with the law can not be different for people. It should be the same regardless of position in society, rank or other difference. However, benefits can be established for certain categories of citizens (for example, people with disabilities or other socially vulnerable segments of the population).

The legislator left the owner of the hotel facility the right to create and establish rules of conduct and residence. However, such rules should not contradict the legislation of the country.

The rules for providing hotel services in the Russian Federation, information about the services that are considered in this article, should be free for familiarization in any hotel. They must be provided by the contractor to customers and consumers at their request.

Artist information

The rules for the provision of hotel services set certain requirements for information available to persons who wish to use them. First of all, this concerns information about the hotel itself and the person who holds it. So the legislator has determined that the contractor is obliged to provide the following information:

1. The name, as well as the brand name of the hotel service facility.
2. The address where this object is located, and also we cut its working time.

The above requirements apply to hotels that operate in the form of an organization (legal entity). If the business in question is run by an individual entrepreneur, then it should post the following information:

1. Data of the individual entrepreneur, which include the surname, name and patronymic.
2. Location of the implementation of its activities.
3. Working hours of the hotel.
4. Information on the state registration of a businessman.
5. The name of the authorized state body that registered the entrepreneur.

All this information should be placed before the entrance to the hotel or in its lobby, in the place where the guests are registered. For example, when you enter the hotel use special signs or simply place a sign on the front door. In the lobby, you can place the specified information, for example, at the reception desk. The whole point of this placement is that the consumer can freely know the data of the performer.

Information about services

Identical requirements are also expressed for information about the services provided by the hotel. The owner of the hotel is obliged to post information about them either in the hall of the establishment or on his own website. The content of this information is also determined by the Rules.

1. The data of the organization or private entrepreneur, including the numbers of his contact phone numbers, address, details of the document on the basis of which he carries out activities. If this is a legal entity, then a certificate confirming the entry in the Uniform State Register of Legal Entities, if the IP - information is to be entered in the Unified State Register of IP.
2. If the hotel is a branch or other structural subdivision, then it is necessary to indicate information about the higher organization, the head office.
3. Information about which category is assigned to the hotel, as well as about the organization that installed it.
4. The presence or absence of certification.
5. The cost of accommodation and types of rooms (categories).
6. The main services provided by the contractor are included in the price.
7. Method of payment for accommodation.
8. A list of additional services provided by the hotel for a fee, an order according to which they can be used.
9. The procedure for booking rooms and withdrawing from the reservation.
10. The maximum period that a guest can live in a hotel.
11. List of persons for whom benefits are established, and list of benefits themselves.
12. The list of paid services, which are in the institution by third parties.
13. Information about the estimated hour.

The listed information is presented in Russian, and, if desired, on others.

Types of booking

The owner of the hotel business has the right to install the following types of booking on his premises:

1. Booking with guarantee. It means that the hotel administration leaves a room for the guest and waits for it within one day from the beginning of the check-in hour. If the consumer did not come to the room, was late for a longer time, or refused the number, the booking is canceled, and the customer is charged for idle time.
2. Booking without guarantee. With this type of room booking, the hotel will wait for its client only up to a certain hour of the day in which you want to move in. After that, the reservation is terminated.

The booking will be considered valid only after the customer or the customer receives the appropriate notification from the hotel. At the same time, they can refuse to book by canceling the application. However, such a refusal must be made according to the rules determined by the hotel administration. Also, the Rules for the provision of hotel services in the Russian Federation No. 1085 fixes the right of the hotel to refuse customers to book rooms, if there are no available seats for the required date.

Documents for the conclusion of the contract

In order to settle in the hotel, the guest will need only one document, which will verify his identity. However, the types of such documents may be different. It can be:

1. Passport.
2. Birth certificate.
3. International passport.
4. Foreign passport.
5. A document certifying that the guest is a stateless person, and also confirming his identity.
6. A permit issued by an authorized state body that gives the right to reside in Russia.
7. Residence.

The contract itself is concluded solely in writing, signed by both parties. At the same time, the text indicates the price, the names of the parties, their contacts, information about the hotel number, the time that the guest will live in this room. If desired, other information may be indicated.

The rules for the provision of hotel services in the Russian Federation, the procedure for registration of residence provide that the performer must register residents residing in it in accordance with the regulatory enactments of Russian law.

Some conditions

The hotels provide customer service around the clock. At any time of the day and night their services can be used by consumers. It is not forbidden to leave at night as well as entry. However, the exclusion by law is established for hotels in which there are fewer than fifty numbers. In such small accommodation facilities, owners have the right to establish their own maintenance regimes. As a rule, the settlement hour is determined by the performer taking into account the peculiarities of the region and the location of the facility. But as usual, the period of such an hour is determined at 12 o'clock. In other words, the entry and exit clearance is made twice a day. In any case, the difference between them can not be more than two hours.

The rules established and the right of the owner of the hotel to determine the maximum period during which individuals can reside in the institution. The order of payment for the number, as well as its price, as well as the rules of residence are not regulated by law. Therefore, all these actions are left by the legislator to choose the organization or private entrepreneur providing hotel services.

In addition, hotel services may be offered not per day, but hourly. The rules for the provision of hotel services in the Russian Federation, the concept of which is given above, provide that if there is a need to regulate prices for hotel services, then their price can not exceed the cost determined for a particular category of hotels. This requirement is valid only in the conduct of some major events or celebrations, when there is an influx of guests.

The legal act under consideration restricts the right of owners of this business to provide some other paid services to the guests in addition to their will, if such services are not included in the cost of living.

Services, mandatory for the performer

The following types of hotel services are free or included in the price.

1. If the guest became ill, the administration is obliged to call an ambulance, and if necessary, call other emergency services.
2. The management of the institution must provide a medical kit to its customers free of charge.
3. The attendants are obliged to bring in the number of the guests the mail that came in their name, immediately upon receipt.
4. If the client wants, the hotel staff should take care to wake up the people living at their appointed time.
5. Without additional payment customers are provided with boiling water, needles with a thread, utensils, spoons, forks.
6. Other services established by the administration.

Calculations

Payment for provided hotel services is made by the guest only after their actual rendering, that is, on the day of departure. However, if the future guest does not mind, then such a payment can be made and at the conclusion of the contract, that is, on the day of entry. The calculation can also be carried out in part. The hotel administrator or other person who is responsible for payment is obliged to issue a cash receipt or other document established by law during the calculation. Calculation of payment, which must be made to the client, is carried out according to the established settlement hour. That is, if the settlement hour is determined at 12 o'clock, then payment takes place for all 12 hours, even if the guest stayed at the hotel for only three hours. If the client detained departure from the room, the administration charges him with payment, according to the rules approved by it. If the client has come to the hotel after 12 o'clock in the morning, and leaves before the hotel determines the estimated hour, the payment for accommodation can not be more than a fee determined for half a day.

A responsibility

The rules for the provision of hotel services in the Russian Federation, the responsibility for observance of which is borne by all parties, establishes that both the performer and the guest are responsible for harm in cases provided for by civil legislation. So, the executor is responsible for the safety of the property of his client, and for improper performance of his duties can be brought to responsibility, provided for by the laws of Russia. Accordingly, the guest who caused damage to the property of the hotel will also reimburse him.

Thus, every citizen who plans to go on a business trip or for another reason wishes to stay at the hotel, it is better to carefully study the rules discussed in this article, in order to avoid some unpleasant moments. Among other things, knowing these rules, you can safely defend your rights as a consumer of hotel services. If they are violated with a complaint, you can apply to the authorized body that implements control over business entities that are engaged in this type of activity.