Analog JivoSite: LiveTex, SiteHeart, Talk-Me. Which online consultant is better?

Have you ever heard of online chat rooms? If so, then, most likely, you are looking for an analogue of JivoSite. If you hear about this service for the first time, but want to start your site, you need to know about it. This is not only an excellent helper, but also a useful tool for the resource.

What is it?

So, to abstruse words do not describe what kind of service it is, it's easier to explain by an example. Here you go to one of the sites to purchase the goods. And suddenly you had a question. You have several options to solve this problem. You can call a consultant, write an e-mail to him, or use the service of an online consultant.

This is a window that usually appears in the right or left bottom corner. If you are more than 30 seconds (on average) on the site, then this window appears. You will have the opportunity to chat with a counselor in a chat room.

Benefit

Any analogue of JivoSite (including this service) is a useful tool for the resource. As statistics show, it helps to increase sales. It is caused by the fact that it is so much easier for a potential buyer to get answers to the questions of interest and clarify all the points.

Most major online stores, and small firms try to put on your site such a chat. This is caused by a positive trend. Most users trust the site more if there is such an online consultant on it.

Skill

Any paid or free analog JivoSite performs a set of standard options. Most chats differ in design and advanced features. But usually they provide:

• Online communication with the client (both at the expense of the robot, and at the expense of real employees);
• Collection and analysis of information about users (a short analog of "Google Analytics", which will indicate the place where the visitor came from and where he was);
• Assessment of the work of employees (all text messages are saved, which gives an opportunity to learn from the productivity and competence of consultants);
• Distribution of the load on online operators, so that no one message is left unattended for a long time.

As mentioned earlier, there are paid and free variants of online consultants. If you do not want to pay money for such a tool, be prepared for the restrictions. Usually they relate to the number of consultants, dialogues. Although for small shops can come in handy and free option. Also you have the opportunity to try the chat on your site: see how its appearance is combined with the interface.

JivoSite

Before you find an analogue of JivoSite, it is worth to learn the features of this online consultant. This, as it is not difficult to guess, is a paid option. It has the opportunity to install free of 5 operators, but with a number of restrictions. To ensure full functioning, you will need to pay an average of 500-600 rubles per consultant.

Most likely, you often met this version of the chat. It looks simple and does not stand out very much against the background of the site's interface. The standard version is presented in dark gray and green. Above the avatar of the employee and his name with a surname. Below is the chat and text input field.

Of the functions there is much useful. For example, you can not just correspond with a consultant, but also call him directly from the chat. As to how much you are on the site, the message will automatically appear on the screen. There is preservation of correspondence and customization of design. It's interesting that operators can see the visitor's text before they send it.

Also, all information is collected as to where you are from, what search queries you have moved on and where you are. Dialogues of operators are sent to corporate mail. The client can also evaluate the work of the employee.

SiteHeart

Another analogue of JivoSite is conditionally free. There is an option to issue 300 dialogues per month. If you need to 1000, then you have to pay 6 dollars. If up to 3 thousand - 15 dollars, up to 10 thousand - 40 dollars.

The window of this online consultant is not very attractive. It's a little big and too simple. The frame is red. After spending some time on the site you will receive a message from the bot. In this version of the service there is no avatar of the consultant and his name. There is just a message from SiteHeart. Reviews about this design are not very good. Not everyone liked this simplicity.

There are many basic functions. If there are questions that often appear on the site, you can assign a response by the robot. You can accept payments through chat. If the robot no longer has answers left, or if a complex question comes up, then the real employee is automatically connected.

SiteHeart evenly distributes the burden on consultants. There is an automatic closing of the dialog, if the visitor does not respond in any way. There is an estimate of accuracy for the bot answers, as well as the formation of work reports.

LiveTex

This is another paid analog of JivoSite. You will have the opportunity to use the service for free for up to two weeks. So you can test its work and look at the appearance. The base rate will cost you 7 thousand rubles for 3 months. A light version for this time will require 4200 rubles.

Outwardly the window looks good. There is a display of the consultant's avatar and his name with a surname. Also, you can immediately assess the quality of the employee's service. Chat is decorated in blue and white color. You can attach files and use emoticons.

Those who already had time to chat LiveTex, the reviews left positive. There is an attendant console that allows your employees to watch the data of the client-interlocutor. You can save messages, create reports and analyze statistics. There is an automatic invitation of the visitor. If all the consultants are busy, a message will be sent to the user. There is a chat separately for operators and the ability to customize the design under the interface.

Talk-Me

Another great service that can be your assistant. Looks like Talk-Me is not bad. It's easy to connect with just a few clicks. You just need to register, register an operator, determine the resource, copy the code and place it on the site. There is a trial period to see if this chat room is right for you. A free, limited fare is also available. Paid will cost you from 300 rubles a month.

Talk-Me is a multifunctional service. He works with automatic invitations, which call the client into dialogue. Also there is an option to view all the visitors who are now on your site and choose the other person. There is complete information about each of them. You can even help the client by directing him to the goods catalog.

conclusions

Free consultants are not so many already. They have limited functionality, so they do not always fit online stores. Of course, if you have a small site, it's possible that you can use this option, for example, BHelp and Pr-me. But everyone who has a large company is advised to buy a paid chat. In addition, you always have the opportunity to issue a free trial version, test and determine.

By the way, you can on the Internet to buy a promotional code JivoSite for 31 days of free use. It is easy to find on resources with discounts and promotions. The option is suitable just for those who want to try and understand whether he needs such a tool at all.