Sberbank card restoration: the procedure

Many holders of plastic cards of Sberbank certainly faced a number of problems. Most of them are associated with the loss, theft or damage to the credit card. Whatever the problem, the Sberbank card will help to resolve it. How is this procedure carried out? How does it all begin? And is it necessary to tell the bank about the troubles associated with the card?

Brief concept of recovery procedure

If you lose, steal or damage your credit card It is expected that the card will be fully restored Sberbank performs this procedure in accordance with the current regulations of the credit institution. Based on the current banking rules, the concept of recovery means re-issuing a lost or corrupted card. At the same time this happens with the retention of the card account and the transfer of the balance of money to a new debit or credit card.

What does the plan of action depend on?

The further plan of action directly depends on the reason, because of which it was necessary to completely restore the card (Sberbank is one of the largest Russian banks offering such a service). For example, it is necessary to act quickly if your card was stolen or lost. In this case, your first step should be to block banking plastic. And you can perform one of the following:

• Independently (using remote banking);
• At personal visit or phone call to the bank;
• By sending an SMS message with the word "Lock" to the short number 900.

Let's see how the recovery of the Sberbank card takes place with loss.

How to restore the card after the loss: a visit to the bank

So, when you with horror have found out loss or theft of a card, first of all block it by any of the offered ways. But when your Sberbank card is already blocked, you can safely go to the bank branch, where it was received earlier. To do this, you will need a passport and a statement stating the reason for reissuing the card. In this case, you can expect to receive new bank plastic as 15 minutes (if you have an instant and unnamed card) and up to 10-14 days.

If you were the holder of a name card, you will be informed about the release of the new one by phone or SMS.

On the account there were money: what to do?

Sometimes it happens that on the lost or stolen card remains an unlimited amount. In this case, it is necessary, firstly, to perform an urgent blocking of the card, and secondly, to learn from the representative of the bank the balance on the account. Thus, you can find out if the money was lost from the card or the attacker did not have time to use them.

Next, you should write a new application with a request to give out the amount on the account in cash. After your identification and certain verification of the data, you will be able to receive the requested money through the cashier of the credit institution. However it is necessary to be reserved for patience, as often such check can be tightened for 5-10 days. A little more time will take and the card's recovery. Sberbank will gladly make concessions to you, but only on the condition that you do not try to deceive the representative of the bank.

Can I order a new card via the Internet?

When the old Sberbank card is blocked after theft or loss , you can always order a new one on the Internet. To do this, enter your "Personal account" of mobile or Internet banking and perform the following actions:

• Select "Maps" from the menu and go to a new page.
• Click the "Re-issue" tab.
• Fill in the form (specify the contact details, the reason for the address, other information about yourself).
• Choose the appropriate branch of the financial institution and confirm the action.

However, to clarify the details and, finally, to obtain new plastic, you still have to come to the bank. Therefore, it will be appropriate to say that you can order an online card. But you still need your personal presence to receive it. In this case, the recovery time of the Savings Bank card will take exactly the same number of days as the standard credit card re-issuance procedure (10-14).

What should I do when the card is blocked?

Sometimes, the owner may be the cause of the difficulties with the card. For example, it is not uncommon for a user to lose or forget his pin code. And of course, all attempts to introduce a slightly familiar combination lead to an automatic freezing of the card. In this situation, he does not need to re-issue or restore the Sberbank card after blocking. To return full control over the account, he only needs to call the hotline and answer the questions asked by the operator.

When a card is stuck or remains in an ATM

Cases are often also when the salary, credit or debit card is forgotten at the ATM. It happens that it is simply stuck or the cash machine "zazheval." In this case, you may not even have to block and reissue the card. It is enough to contact the bank's support service or the company that manages ATMs and terminals.

As a rule, the contact phone number is indicated on the machine itself. There is also a special number assigned to the equipment. Or you will be asked to name the address and store or any other point of sale where the ATM is located. The situation is even simpler if the bank equipment is directly in the credit institution. It will be enough to call representatives of the bank to help.

If the card was forgotten by you in the ATM, you must first block it. And then you can return to the device, where previously bank plastic was left. Then repeat the whole procedure with a call to the bank, find out the balance on the account and ask for the unlock. After that, you can use the card. If the card is not in the ATM, go to the bank and make an application for the re-issue of your credit card.

Card recovery (Sberbank): cost

Despite all the advantages of re-issuing the card, the service has a significant disadvantage: obtaining a new credit card is a paid procedure. Its cost directly depends on the variety of the card. On average, you will have to pay only 150 rubles for reissuing a card.

When else do I need to reissue the card?

To order a new card is necessary also in the event that you have changed contact or personal data. For example, the name and address of residence. In this case, you can contact any branch of the financial institution. However, if the card was received only recently (for example, if an error was made when writing the name or surname), then its re-release is possible only in the department where it was originally issued.

Should I reissue the card when changing the phone connected to banking?

When you change the number connected to mobile banking, it is not necessary to do this. It is enough to write an application to disconnect the previous one and connect a new phone number. And then there will only be a number to change when entering online banking.