"Megafon": where to complain about the quality of communication or the Internet?

The services of mobile operators are used by millions of people in our country. Despite the development of technologies, not all providers can boast of stable work and undoubted quality. At the same time, it is possible to receive a service not corresponding to the declared requirements not only from small organizations that are just beginning their activity as mobile operators, but also from well-known giants.

One of them is Megafon. Where to complain if the money is paid by the subscriber in a timely manner, and the quality of communication or the Internet is significantly lame?

The main reasons for dissatisfaction with Megafon subscribers

Among the reasons that can lead to even the most conscientious and balanced client, we can distinguish:

• Problems with communication (partial or complete absence, poor connection quality, insufficient audibility of the interlocutor, and consequent circumstances);
• Regular receipt of messages that can be classified as spam (advertising and proposals for the acquisition of any goods or services);
• Improper write-offs of funds from the subscriber's account (including for services or options that were forcibly connected to him by the company);
• Poor-quality Internet access (speed not corresponding to the claimed, lack of connection, periodic disruptions in work, etc.).

The presence of one of the above problems can cause a question for Megafon subscribers: where to complain for its elimination? Below we will try to figure out how to proceed in each of these situations.

Where to complain about the Megafon connection?

If you find problems with making or receiving calls, the impossibility of sending instant messages (SMS) should first of all contact the Call-center (remote customer service). You can do this in several ways: by phone (the contact number of technical support is located on the official portal of the organization), by e-mail. When referring to specialists, it is necessary to inform that difficulties have arisen with the connection, and give a detailed description of the situation (in which place there were interruptions, approximate time, one-time, or a certain period of time, etc.).

If the customer service representative does not provide a response at the time of the call, then it makes sense to compose an application for checking the health of the equipment. Similarly, you need to enter if there is a question about where to complain about "Megaphone-Internet". Poor connection quality, speed that does not meet the conditions of the tariff plan or the connected option, inability to connect and other similar difficulties should initially be addressed to the customer support service.

Where to complain about the quality of Megafon and the provision of Internet services?

If the specialists of the support service failed to answer the subscriber's question correctly or solve his problem even after drawing up the application, it makes sense to go to the company's office to register a written complaint. It is better to prepare the application in advance in two copies, specifying the reasons for the appeal and other circumstances that may be relevant to the case.

It is not necessary to dilute the composed complaint with the description of your emotions, you should confine yourself to bringing the necessary facts. One copy of the application should be given to the employees of the office, and the second - to keep to yourself, asking the specialist to make a note on it on acceptance of the complaint (including the date of acceptance, signature and position of the person in charge). The time for consideration of such an application can be up to 60 days.

Appeal to higher authorities

What if there was no solution to the problem from Megafon? Where to complain if the previously described methods did not work? The options that a client can address are several:

• Roskomnadzor. Being the controlling body for all mobile operators, this agency is able to force the organization to carry out its activities in accordance with the rules and the agreement concluded with the user.
• FAS. Submit a complaint to this service is possible only if the client's problem is related to the regular receipt of spam emails from ten-digit numbers.

• Rospotrebnadzor. Cellular service is provided to the consumer, which means that in case of violation of the client's rights, this agency can stand on its side and exert the necessary influence on the mobile operator.
• The judicial instance. The filing of a claim against a mobile operator is only meaningful if the problem can not be solved in any other way.

Illegal cash write-offs

Where can I complain about "Megafon" in case of illegal write-offs from the subscriber's account? Let's understand. Under illegal debits from an account means money withdrawn for services that the client did not connect. In order to find out why the balance is reducing, you should use the drill-down service.

If suspicious write-offs are detected, it is necessary, as in case of communication problems, to contact Megafon specialists (customer service or office) and, if necessary, write a complaint reflecting all circumstances and possible requirements (for example, disabling services / packages , Return of funds to the account). Consideration of the complaint made by the subscriber can be carried out within 60 days. If the official response from the company "Megaphone" does not suit the client, then this may be the reason for applying to higher authorities to protect their interests.

Conclusion

In the work of any mobile operator, there can be difficulties from time to time (when providing communication services, providing mobile Internet, etc.), including in Megafon. Where to complain about the detection of illegal write-offs and other difficulties, depends on the characteristics of each case. Initially, it is recommended to try to solve the problem directly with the specialists of the Megafon organization. If this measure does not bring the desired result, one should resort to the help of other departments.