Megafon (North-West): how to call the operator? How to call the operator of "Megaphone"

The company "Megaphone", like other operators from the "Big Three", has branches all over Russia. In each region, respectively, there is a contact center, as the number of subscribers does not allow to quickly service all with the help of one office.

Each subscriber can contact the support service via 0500. At the same time, the number is automatically assigned to a region, and the person gets to the "own" operator.

For example, if the customer of Megafon (North-West) decides to call the operator, while in Novosibirsk, at 0500, he will contact his native branch, not with the Siberian branch, or the call will not be possible.

Who works there?

First of all, it should be noted that in the CC (contact center) people are mostly young people. The task of the specialist is to advise the subscriber on his number, services and tariffs.

In this case, the time of conversation with the subscriber from the employee is limited to 2.5 minutes (according to the internal instructions).

Therefore, before calling the operator (Megafon, North-West), you should clarify your question, and not think during communication, what you need to ask.

Capabilities

Call the KC for any reason related to communication services. You can dial 0500 even from a number that was blocked by loss or voluntarily for 6 months. Also, it is possible to contact the call center for free if the money ran out of money.

All this is provided to the subscriber if he is in the home area, that is, in the region of Megafon (North-West Branch), whose operators have connected the SIM card.

Write-offs as one of the reasons for the treatment

In the event that the subscriber has problems with the fact that money is being debited from the account, the operator simply needs to call. "Disappearance" can be explained by the fact that the number has subscriptions, which the client himself accidentally connected. Such paid content is disabled from the number and a ban on activation of such services is established.

There are cases when subscribers accidentally change tariffs or turn off services representing discounts on SMS, calls or the Internet. Here it turns out that a person uses the same way, and money is written off in a larger amount. This is not very pleasant, but you can solve the problem by calling the operator in the North-West branch of OJSC "Megafon".

Possibilities of specialists

It should be remembered to all subscribers without exception that the KC specialist will never be able to establish the Internet, restore the lost SIM card or solve here and now the client's financial problems. Employees who meet people are consultants of Megafon (North-West). How to call the operator to leave the application will be indicated below.

If, for example, in a certain area the base station has broken , which distributes the signal, the specialist will not go and will not do so that the people living in this place have a connection. He can only send information to other specialists about this.

In the same way, money issues are resolved. In the event that the subscriber, for example, went abroad and went online for 5 minutes, he can write off a fairly large amount.

As a rule, owners of SIM cards personally must contact the Salon of Communication and connect services in the office of Megafon (North-West Branch) related to international roaming. The cost of communication abroad is told by a specialist.

If, however, the subscriber additionally phoned the KC for clarification, but did not attach importance to the recommendations of the employees, he will be refused a refund. All dialogues are carefully checked, in addition, they are also recorded in the KC. Therefore, it will not be possible to deceive the financial department of Megafon (North-West).

How to call an operator for services

By contacting the company by phone, you can disconnect or activate services. In addition, the specialist will tell you which option will be more convenient and more profitable, or offer a service that reduces the costs of non-communication, which the subscriber did not even suspect.

The principles of the services themselves throughout Russia are not different for Megafon. There is a difference only in terms of cost and number of incoming minutes, traffic or SMS.

Unification was carried out several years ago for the information convenience of subscribers, CC specialists and communication salons. In the past, the options provided for subscribers of Kemerovo and Vladikavkaz, for example, were so different that there was often a misunderstanding.

Activating payments

Separately, it is necessary to say about the provision of promised payments and trust credits to subscriber numbers through the contact center.

In general, these opportunities are available to customers only on the basis of monthly expenses for the number in both the home region (North-West branch of Megafon), and in other areas and entities.

You can activate the payment for a certain amount of money and use, and within 7 days to pay off. Or you can go to the minus to some amount (also fixed).

The operator to whom the subscriber is calling can not accrue one more payment promised, if one has already been spent, but not redeemed. Even if the subscriber after a couple of days salary or he promises that he will soon return the money. This is due to a lack of understanding of what is actually part of the duties and powers of the KC specialists.

Subscriber details

The need to provide personal data to which a subscriber's number is registered deserves special attention. Some subscribers, who are interested in the number they are calling from, or with another number, refuse to give passport data or a code word, or do not specify it before calling the operator (Megafon, North-West).

Meanwhile, it is necessary for identification to be sure that it is the owner of the number who is calling. About passport data, which only the person himself should know, has information, unfortunately, not only close and dear, but often just acquaintances with whom a passport is available.

When registering an application for a non-working Internet, there are also difficulties with particularly vigilant users. Here we are talking about the exact address of residence.

Customers need to remember that specialists need this information in no way for personal purposes, but to determine which base station serves the subscriber of Megafon (North-West).

How to call an operator in roaming

In guest networks, subscriber support also exists, as this is especially necessary for people who have left the home region. During trips around Russia, subscribers are recommended to dial a long federal number 8-800-550-05-00.

When roaming outside of Russia, the following question is often asked by the subscriber of Megafon (North-West): how to call the operator? For the call, you need to use the numbers + 7-928-111-05-00, since 8-800 will not operate abroad or it can be perceived by the guest network as outgoing international.

When dialing + 7-928, a system chime is automatically performed to the client. Incoming calls from the operator for subscribers in international roaming are free.

Who needs it?

The information provided here is useful not only to the beginning CC operators, but also to subscribers, since the issues discussed above are very important. In general, when buying a SIM card, you must immediately solve all the issues, so that later there will be no misunderstanding.

If problems do appear, you need to call customer service and communicate with a specialist who knows everything about communication services, for example, Megafon (North-West). The operator's phone (reference) of another branch, if the subscriber has a desire, is provided by an employee of this KC or the specialist will connect the client himself.

Also it is worth noting that, having reached the operator, it makes no sense to ask to connect with a senior specialist or with another department.

This is physically impossible, since employees serving the North-West branch of OJSC Megafon do not have such a function, and all issues are resolved on the "front line". If necessary, an application is made.