ITunes does not see the iPad. What to do?

In the world of technology, there is a myth that devices created by Californian engineers from Apple work perfectly and never fail. Time-savvy and experienced users know that this is far from the case, and even unique in its kind iPhone and iPad sometimes fail. In this article we will talk about the difficulties in the work of the program iTunes and the problems of synchronization between mobile and desktop computers. Why can not iTunes see the iPad and iPhone? Can this be fixed? What measures need to be taken? We answer these questions in the most detail.

Problems with the new software

All gadgets and services of Apple are strictly tied to the software and always adapt to the latest versions of the software. So if you encounter a problem when iTunes does not see the iPad or iPhone, the first thing to do is update the software for your gadgets (iOS and macOS) and iTunes to the latest version. The latest versions of the software can be found on the company's official website.

Problem with cables and ports

Also iTunes does not see the iPad mini and other Apple devices in the event that the USB cable connecting the computer and the mobile device was damaged. About this smartphone or tablet can continue to be charged, but the damage will not allow you to start synchronization, and iTunes will respond with an error. Exactly the same is waiting for you if the USB port does not work.

Certificate delivery system

Another problem that causes iTunes to not see the iPad or iPhone is the lack of a security certificate. When you first connect your smartphone or tablet to your computer, iTunes will ask for access to it using a special code or simply through a dialog box with a suggestion to give access to the gadget. If you for some reason refused, the next time you connect the device, this dialog box will not appear, and the synchronization process simply will not start. To fix the problem, you will need to reset the security certificate.

Deleting a certificate on a Mac

To run this procedure on computers running macOS, you must:

• Open the file manager (Finder);
• Go to the submenu "Go to - Go to the folder" (the same procedure can be performed by pressing Command + Shift + G at the same time);
• In the line that appears, type / var / db / lockdown;
• Delete all files (certificates) that are stored in this directory, empty the trash and restart the system.

Deleting a certificate on Windows

The same procedure can be done in Windows. For this you need:

• Open the "Control Panel";
• Find in it a sub-item "Folder Options";
• Then find the box "Show hidden files and folders" and put a tick in it;
• Then go to the folder "Drive C - ProgramData - Apple - Lockdown", delete all the contents, clean the recycle bin and reboot the computer.

Reinstalling iTunes on a Mac

Often, users are faced with the fact that the program iTunes simply does not function correctly. There are many reasons for this, but on Apple computers, the only way to fix everything is to reinstall the utility from scratch. Before you can reload and install iTunes on your computer, you must completely remove it with the drivers and auxiliary files.

In order to perform a full reinstallation of iTunes on a computer running macOS, you must:

• Disconnect all devices from the computer and close the iTunes program (in full, right-click on the program shortcut and click "Close");
• Open the file manager (Finder);
• Go to the program directory and remove the iTunes folder from there;
• Open the submenu "Go to - Go to the folder";
• Go to the "Extension Library";
• Delete the file AppleMobileDeviceSupport.pkg;
• After that it is necessary to reboot the computer, then running it again, clear the trash and reload again;
• Then go to the AppStore or to the official Apple website, find the latest version of the iTunes client and install it on the computer.

Reinstalling the driver for mobile devices on Windows

If iTunes does not see the iPad or iPhone on Windows, perhaps the reason is that the driver is not working correctly, which is responsible for connecting the apple devices to the USB port.

To restore the driver, you need to do the following:

• Disconnect your smartphone or tablet from your computer;
• Connect it again and close the iTunes program, which will start automatically;
• Then you need to lock the Windows + R keys to open the command line;
• Then in the command line, type% ProgrammFiles% / CommonFiles / Apple / Mobile Device Support / Drivers;
• Then install the libraries usbaap164.inf and usbbapl.inf (in the selected folder there can be other files with a similar name, so before you start the installation, you need to make sure that these are the files with the permission "inf", and to make them easier Find, change the appearance of the external design of the folder using the options in the submenu "View");
• Disconnect the gadget from the computer and restart it.

If this procedure did not help to correct the situation, then you need:

• Go to "Control Panel - Device Manager";
• Find the sub-item "USB-device";
• Expand the item and find there driver from Apple;
• If there is no driver or you see a device that you do not know, which is not marked in any way, then you need to connect the device with a new USB cable or try it on another computer (the reason may be in a non-working USB port on the computer);
• If there is a driver, but with an exclamation mark next to it, you should try restarting the computer or getting rid of software that restricts iTunes. These can be antiviruses and other tools to protect the operating system from unauthorized access.

If these methods did not help you in working with iTunes, then the only option is to change the main computer or contact Apple support, where you will be offered more advanced and sophisticated diagnostic methods.