Error code e000 when paying by card. Solutions to the problem

Despite the seeming simplicity of payment by the card, many users can face a number of failures and problems. A vivid example of this is the error code e000, which appeared during payment. What can this error say about? Because of what it arises? And how to fix it? We suggest to understand these issues together.

What does the system notification look like?

Typically, with a certain failure, users receive a message about this: "Sorry. There was a malfunction when making a payment. The error code is e000. Please use the card a little later or use a different payment method. " As many users report, this system message appears most often when using MTS or MIR bank cards. But sometimes it jumps out and when you try to pay by cards of other banks.

What does this message mean?

Error code e000 when paying by card has a very interesting value. And the whole point is that formally there is no mistake. More often than not, the transaction was completely executed and the money from your plastic was written off. In this case, e000 can be interpreted as a digit "0", displaying the code of the operation performed. In this case, if you translate this data from the programming language, then "0" just means that the operation was successful.

If in the message besides "0" there are still any figures, for example, "01, 75", it can speak about the forced cancellation of the transaction. As a rule, in such cases, there is no write-off of funds. Therefore, if you see the error code e000 when paying by card, Do not rush into despair. To check the status of payment, we recommend to go to the store's website and view the status of the order. If you make a successful payment, you will see "paid" or "waiting for sending". And, conversely, if the operation is not completed, the status will be "expected payment" or something like that.

What is the cause of the problem?

Error code e000 when paying for virtual purchases can usually arise for a number of reasons. Among them, the most common are:

• Malfunctions in the payment system of the bank itself;
• Technical malfunctions of the sender's and beneficiary's bank (so to speak, uncoordinated actions of two financial institutions);
• Interruptions in connection in the network;
• Obsolete software or browser version;
• Accidentally pressing the cancel buttons by the user;
• Unknown system error;
• Failures in the work of applications through which the purchase is made;
• Out-of-date version of the service application;
• The card of a particular bank is not supported by the payment system of the store;
• There are not enough funds on the account to pay and write-off;
• When the opal page is closed or updated (when making a payment the system takes you to a protected zone and recommends not to close or update the page for further connection ) ;
• The card is blocked by the bank or inactive, etc.

In short, error code e000 can mean nothing and talk about the positive outcome of the payment transaction or indicate the presence of any failure or the detection of malfunctions.

Payment error (error code e000): how to solve the problem?

So, as we already said, nothing terrible happened, even if you saw the above error message. The main thing here is not to fall into despair and act prudently. The first thing to do is to check the status of your account. If the amount indicated earlier (with which the payment was supposed to be made) was written off, then the operation was successful.

However, to confirm this guess, contact the store representatives and ask if they saw the fee. Or, as we wrote earlier, if you found the error code e000, look at the status of the order yourself.

If the store did not see your money, but they still wrote off your account, this could only mean the fact that it's not the bank. Just, he fulfilled his obligations to you. In this situation, it would be superfluous to contact the payment system support service and clarify what happened. For example, if you received a message with the error code e000 (MTS Bank often sends such notifications when there is a system failure), do not cut off the hotline phone and send curses on the head of unhappy bankers.

It is enough to carefully study the terms of payment. After all, it happens that payment for a product or service does not take place immediately. Especially when it comes to two third-party financial organizations. In such cases, the conditions describe that the payment can be processed within a few days (3-5).

The same applies to holidays and weekends, when the usual branches of banks do not work. Therefore, when paying on Friday night, payment can take place on Monday afternoon or even Tuesday morning. Therefore, do not worry if you find the error code e000. MTS Bank has always Warns its users and recommends them not to panic. There is always a way out and the cause of the problem.

What to do when there is an unclear error?

When in the neighborhood of zeros you see more and other figures, to clarify the best way to contact the bank. Usually it is enough to contact the representative of your financial institution by calling his hotline. Alternatively, you can try to solve this problem in an online chat, saying that a certain error occurred while executing the transaction, and the error code is e000. MTS (payment by the card of this bank is carried out quickly and without delays) - an organization that quickly responds to such requests. After clarifying the situation, you will be sure to inform about the problem and offer options for its solution.

How else can I contact the representative of the bank?

To communicate with a representative of the MTS bank, you must perform the following actions:

• Go to the official site of mtsbank.ru;
• Go down to the bottom of the main page;
• In the third column called "Online services" select the "Write to the bank" key;
• Go to it;
• Fill out the special form.

What should I indicate in the form of the form?

When entering data into the virtual application form, specify:

• Topic of treatment (for example, the issue of products and services);
• Name, patronymic and surname;
• City and contact phone number;
• E-mail address;
• The text of the appeal itself.

And then you will only have to agree to the processing of your personal data and send a feedback form. According to some users who have used this method of communication with a representative of a credit institution, the answer to the request will not be long. In total, it will take no more than 3-10 minutes.

The bank manager himself calls back or gives a detailed response to the specified mail. Sometimes to solve a problem you call and ask to pass identification. To do this, the last four digits from the card number, the mother's maiden name, a code word or other leading questions at the discretion of the manager are called. As you can see, everything is solved quickly and without any problems. Therefore, it is not worth to get frustrated ahead of time.