The rules of trade define the basic requirements for the functioning of trading enterprises, regardless of the form of ownership, departmental subordination and organizational legal form. The main rules of trade concern the storage, acceptance and preparation of goods for sale, the sale of goods, the peculiarities of selling goods in sections, self-service departments, Buyers, the rights and obligations of buyers, information for buyers, sanitary requirements for the content of the trading company and its employees, Control the work of the trade organization.
The rules of trade establish that a trading company is required to hold a license to engage in commercial activities if such an order is established in that territory. The rules of trade concerning the preparation and storage of goods for sale are very important. For example, goods that have expired shelf life, sales, storage, non-conforming standards, or quality requirements are not subject to acceptance by the merchant. Further, the rules of trade regarding the sale of goods. For example, in stores selling foodstuffs, checkweighers, measuring beakers, mugs, and ovoscopes should be installed at a place accessible to consumers. In trading enterprises that sell fabrics and other similar goods - control meters. Features relating to goods in self-service trade enterprises are also governed by the rules. In particular, the employees of the self-service trade enterprise do not have the right to demand from the buyer at the entrance to the store the presentation of goods purchased at other points of sale, and upon withdrawal they do not have the right to inspect any personal items or verify the correctness of the paid purchase. When calculating with buyers, in accordance With the rules, it is unacceptable to offer the buyer instead of money for the surrender of any goods or to demand from him to change money on his own. Upon receipt of a claim from the buyer for settlements, the cashier must report this to the store's administration. The rights and obligations of the buyer. As an example of the rights of buyers, one can cite an excerpt from the rules of trade: he has the right to ask for help in choosing the goods, to consult about his properties, ways of caring for him, appointment, operation procedure, and also demonstration of goods in action. An example of the buyer's duty: based on civil legislation and regulations, the buyer is obliged to compensate the trade organization for damage for the goods damaged through his fault. In trade enterprises, the following information is recommended for buyers: initials and surname of trade employees - on badges or workplaces; List and prices of goods sold or services provided; Indexes of the location of sections and departments and other information.
The basic rules of trade relating to the sanitary requirements for the contents of the trading enterprise and its employees: the sanitary condition of the trade organization is obliged to comply with the requirements established by the bodies of the State Sanitary Epidemiological Service. Sanitary norms and rules of trade must be complied with. Workers in food trade organizations are required to undergo a medical examination based on the established procedure. The monitoring of the operation of trade enterprises is carried out by services and bodies that are entitled to this, on the basis of legislation, within their own competence. Supervising trading enterprises can also be public consumer organizations on the basis of Article 43 of the RF Law "On Protection of Consumer Rights".
Unfortunately, our modern trade still suffers from the vestiges of the recent "soviet" past in the form of rudeness and confusion, but knowledge of the basic rules of trade will help a potential buyer more confidently navigate in relations with sellers and assert their rights.