Job description of the maid: duties, functions and sample

In the world there are many professions related to providing comfort. These people make life more pleasant and convenient, while remaining completely invisible. One of these professions is the hotel maid. These lovely, affable women take care of the hotels, as about their homes, and about the guests - as their relatives.

The work is not a big deal

To wash, clean, wipe, perestelit - the maid always has a lot to do, but not all is included in her duties, and the rights of these lovely ladies, of course, are also available. For a clear definition of these boundaries in any hotel there is always a job description of a maid. Below are its main provisions. It should be borne in mind that some institutions have their own characteristics or must meet certain standards, so the list can be supplemented by special or specific items. Also, the director or the owner of the hotel can supplement the following lists with his requirements, which, in his opinion, are appropriate and necessary.

Basic rules

The job description of a maid is first and foremost a document that must necessarily contain the full name of the organization, date, position and name of the person who approved it. General rules, such as:

• The maid of the hotel belongs to the category of workers.
• Accepted and dismissed by the order of the head (director).
• It is in direct subordination to the senior maid (or administrator, director, etc.).
• Responsible for damage, theft or other unlawful actions regarding property that belongs to the hotel.

Requirements

The applicant for the post must necessarily have a secondary education (secondary special, higher, etc.). The hotel maid should know:

• Fire safety rules;
• Their duties and rights;
• Rules for the use of instruments by instruments necessary for the performance of their duties;
• Daily routine and mode of operation;
• Instructions, rules, standards, orders and other internal documents of the hotel;
• List of services provided by the hotel.

Duties of the maid

The job description of the maid should contain a full list of works and services that must be performed or provided by this employee. For example:

• Room cleaning: cleaning of the dirt and dust of all surfaces (floor, walls, windows), furniture, mirror and tile surfaces.
• Cleaning and disinfection of the bathroom, toilet, bidet and other bathroom equipment.
• Change of bed linen, towels in time and according to the schedule provided by the hotel rules.
• Change of curtains and other fabric elements of decor.
• Delivery of dirty bed linen to the laundry and ironing rooms.
• Complete the rooms with personal hygiene items (soap, toilet paper, shampoo, shower gel).
• Control of the fullness of the mini-bar. Doukomplektatsiya his missing positions.
• Ensuring the fulfillment of orders of hotel guests for domestic services.
• In case of detection of malfunctions, damages, excessive pollution in the room, immediately inform the senior maid or administration about it.

Rights

The maid's job description, in addition to requirements and duties, always contains a list of employee rights. To them it is possible to carry:

• Require the hotel administration to comply with the rules of labor protection.
• Get all the necessary equipment and tools to perform their duties.
• To submit for consideration by the administration or the senior maid their offers on improvement of work or service.
• Be familiar with all changes in the rules, regulations, standards and other internal documents of the hotel regarding the work that it performs.

Specific items

The job description of a maid also often contains requirements regarding the appearance of the worker. For example, the purity of uniforms, the lack of bright make-up, the accuracy of the hairstyle, etc. Today, more and more countries support the struggle against racial discrimination or infringement of rights on some other grounds, so the demand for polite and unbiased service of clients, irrespective of their nationality, religion, orientation, etc., is increasingly met.

The job description of a maid, especially if the institution often receives foreign guests, may contain a requirement for knowledge of foreign languages.

Home Cleanliness

The instruction of the senior maid is essentially not essentially different from the above. The only difference is the addition of several points in the duties of approximately this content:

• Management of work.
• Organization of work and management of the room service (laundry, laundry, etc.).
• Accounting and control of the use of detergents, household and special equipment, as well as consumables to it, tools and equipment used by hotel maids.
• Control over the performance by the employees of the room service (laundry, laundry, etc.) of their official duties.

Sometimes the job description of the senior maid is also supplemented by the right to attend the interviews when hiring hotel maids or even the right to participate directly in the process.

Letter of the law

As mentioned above, it is possible to supplement the list of rights, duties and requirements at your own discretion, but a mandatory condition is compliance with the current legislation of the country in which the hotel operates. If the requirements are illegal, the maid has the full right to ignore them or even apply to the appropriate authorities and bring the negligent owner or director of the institution to justice. Therefore, it is worth taking seriously the drafting of such an important document as the job description of a maid. A sample, if necessary, you can always ask the appropriate trade union organization or contact a specialist for personnel matters for advice.