Script for the manager

Selling by phone script

Here is a script for selling Internet services over the phone. It often happens that a manager does not know how to communicate properly with a "cold" call with a potential client and each organization has to look for or develop a script specifically for managers. For this I would like to provide an exemplary script with a "cold call" to the client. The script for the sales manager should take into account all possible positions, because if the client refuses to cooperate with your firm, the manager must know how to make this person call himself!

The script for the manager is the basis, for the successful sale and conclusion of the contract for the purchase of goods or services!

-Hello! My name is (First Name), I am the representative of Sky System. Tell me, how can I contact you? (Name) Our company is engaged in placing contextual advertising on the Internet. Tell me, can you answer a couple of my questions?

( If the answer is yes, then we ask the following questions)

1.- Tell me, does your company develop on the Internet?

2. - Do you have a working site?

(Depending on the answer, it is necessary to analyze what we can offer).

1.If there is no site then:

- Our company can help you in placing the site on the Internet. Thus, you can advertise and sell goods and services of your company. Especially for you, I can offer advantageous terms for creating a website. At the moment you can participate in our Promotion: the creation of a business card site for 6000 rubles! In such a site you will be able to place all the necessary information about your business.

If you feel that a person is interested in a proposal, then:

-Thank you (Name) for your time. Can I negotiate with you about the meeting in order to tell in more detail about the full range of our services?

The client agrees, we arrange the meeting:

Thank you (Name), we will be glad to cooperate!

If the client is categorical "No", then:

(Name) Perhaps in the future, your business will need a site registration, can I send you our price, to your email?

3. - Does someone promote the site?

(If there is a site, it is necessary to learn whether it is developing on the network)

1. Say (Name), your site is well advanced on the Internet?

2. Is it visible in the top Yandex?

3. Do customers find you through your website?

If a person finds it difficult to answer or answers "NO" then:

- A site without advancement will not work optimally. Only thanks to the advancement on the Internet, you can increase your income, and you can easily find a client!

- Our company is engaged in website promotion and contextual advertising. We can help you to promote your business on the Internet!

(Name), please tell me, are you interested in this service?

If the customer answers "Yes" then:

-Thank you (Name) for your time. Can I negotiate with you about the meeting in order to tell in more detail about the full range of our services?

If the client is categorical "No", then:

(Name) Perhaps later, your business will need a promotion service, can I send you our price, by e-mail?

If there is a situation that the client does not want to communicate then:
(Name) Perhaps in the future, your business will need the services of our company, can I send you our price, email?

Remember one rule that it is necessary in any case (with the client's refusal to cooperate) to leave the price of your company! Thus, you can form the customer base and after a certain amount of time, make a call again.

The article is provided by Sky Systems.