Mobile network of MTS. How to call the operator?

Despite the fact that even children in kindergarten are able to use a mobile phone in our time, sometimes there are questions that subscribers themselves can not solve. Within the framework of this article, the operator of MTS will fall in the field of our attention. How to call the contact center? What services can subscribers provide there? When referring to a consultant, it may be about changing the tariff plan or new services, improper write-off of funds from the balance sheet or unsatisfactory work of the mobile Internet. And if you can try to cope with the first two points with the help of self-service, then, for example, to return the money that went to the scammers, it is possible only after the application by the consultant. You can contact the Salon-Shop, and you can find out how to call MTS (to the contact center) and solve most of the issues by phone.

This is especially true, because the company expands its list of services and provides subscribers with not only mobile communications, but also the possibility of watching TV on home TV and using the home Internet. In addition, MTS also provides banking services. How to call the operator? This is a problem not only for cellular subscribers, but for MTS Bank customers.

Note that you can contact the contact center not only MTS subscribers, but you can call not only from the sim card of this company, but also from a city number or from the phone of another operator of the cellular network. So, let's look at all the ways to contact the MTS consultant.

How to call an operator to a subscriber of "Mobile TeleSystems"?

Citizens of Russia who use a sim card and are in the coverage area of MTS in the territory of Russia, Ukraine and Belarus can call from their number on 0890. But, as already mentioned above, the company provides a lot of services. However, human capacity is limited, and one person can not be a specialist in everything: in cellular communications, on the Internet, and in cable television, and even in banking matters. A large number of professional consultants work in the contact center, and it is quite natural that the "zones of influence" are divided. Therefore, after dialing 0890, the answering machine will offer the subscriber to listen to all menu items and select the question that is currently relevant. After that, the call will be redirected to the right specialist. So, what can you choose?

• Send a USSD request with a combination of * 152 * 1 # to find out about account debits. The answer will come in an SMS message. Do not forget that after typing a combination, you need to press the call key.
• Digit 1 - replenish the bank card account.
• 2 - order the "Promised Payment" service.
• 3 - to receive detailed information on write-offs.
• 4 - all about tariffs and connection / disconnection of services.
• Those who have questions about the Internet, you need to press the number 5.
• If you are going on a trip, and you have any questions about the connection in roaming, your figure is 6.
• All the issues related to the loss of the phone, sim card, the difficulty of establishing a call is the number 7 in this menu.
• Those who missed the information and want to listen to it again, can press the button with the nine.

In addition, because the number of calls to the contact center can be very large, and the number of consultants is still limited, the answering machine informs you how many will have to wait on the line of the specialist's answer.

What to do in roaming?

If you are abroad and are an MTS subscriber, how to call an operator should not be an insoluble problem for you. To do this, it is enough to dial +7 4912 211510 from your phone. Note that the number starts not from the figure eight, namely from +7, i.e. In the international format.

And if there is no MTS sim card?

If you need to call the MTS contact center, but you do not have the opportunity to use the phone of this company, you can call from a city phone or from the number of any other operator of the cellular network. To do this, dial 8 800 250 0890.

Cost of the call

Call to the contact center is free. And not only for MTS subscribers in the home region, but also in all the cases listed above.

Why to call?

If you are a MTS subscriber, how do you call the operator, do you need to find out? Why do you need this knowledge? How can a contact center specialist help?

• Connect and disconnect services.
• Consultation on tariff plans and change of available.
• Technical support for the work of telephone communication, Internet, home television.
• Change the phone number.
• Lock the phone on time.
• Assistance in resolving questions about writing off and refunding money lost due to fraud.
• Detailing of conversations.
• Consultations on the issues of service, charging, and payment.

Of course, this is not a complete list of services provided by the operator. But in conclusion I would like to give one piece of advice. As already mentioned, there are a lot of calls to KC operators. Sometimes, to wait for your turn to connect with a specialist, you need to wait a fairly long time. Therefore, before calling the operator, try using self-service and solve your problem with their help. Fortunately, the operator provides many opportunities for this. Well, if you did not succeed, then boldly dial, but try not to dislodge your dissatisfaction with the consultant, because he is not guilty of your problems, he does not answer alone for problems with the Internet or for the actions of scammers. But nevertheless, he is most interested in helping you to solve the problem, and will do everything necessary for this.