"Empire of pizza": customer feedback. Feedback on the work in the "Pizza Empire" (Moscow)

Business on pizza and sushi today is very competitive in any city, not to mention Moscow. In this area there are very serious companies that are engaged in the manufacture and delivery of food to their customers for more than a year. Despite this, in this business there are several large services that are successful among buyers and, despite any crisis, successfully work in the market. This includes, in particular, the company "Empire pizza."

Comments on how high the level of service is received by the customer working with this service, as well as general information about it will be presented in this article. In one of the sections we will also present to you the recommendations left by the employees of the company to understand how well the teamwork is.

general information

We begin, of course, with the representation of this structure and its description. So, the company works in the field of food delivery. Its main profile is pizza (which can be judged by the name of the company "Pizza Empire"). Reviews at the same time note that the menu also available and other dishes, including rolls, sushi, sets of FOC (noodles and rice) and stuff. All that customers usually order themselves home as a delicious meal for the holidays, for gatherings with friends and other similar occasions.

In doing so, the company has some of its features, marketing chips, with which it is promoted in the market. In particular, this is a solid work experience and a good reputation. In this industry, the "Pizza Empire" (reviews confirm this) has been operational since 2002. Over the years, the company has served thousands of customers, has managed to develop its own individual model of work and has received qualified employees who have learned to work in a well-coordinated mode. All this, of course, makes it an order of magnitude more competitive than other services.

In addition, emphasis is placed on useful products and their quality. In the description on the official website of the company it appears that it does not appeal to food additives harmful to our body; Exactly follows the requirements of Rospotrebnadzor and has all the certificates for the products from which the dishes are prepared.

Catalog

For a client who will choose what to order from this service, a special catalog is presented on the company's website. It lists all the dishes that are available for purchase. Only looking around the menu with categories, you can see such sections as "Pizza", "Snacks", "Salads", "Soups", "Desserts" and much more. Each of the dishes, available for order, is equipped with a colorful picture, by which you can understand what your order will look like and what you should expect of it. In addition to photography, there is also a text description of each of the dishes, which lists its features and ingredients. As the describing service "Empire pizza" reviews, the information presented here, as a rule, corresponds to reality.

And, of course, the assortment should be noted as a separate item. Here is a pretty large selection of what the customer can order. The categories presented above have 10-20 names: thus, even the most spoiled client will find something interesting for himself.

Special offers

Of course, in order to increase the number of orders and attract more customers, the service is loyal to its regular customers. So, according to the information on the official website, special promotions are regularly held here, such as "Pizza of the Day", "Birthday", "Happy Hours" and "3rd Additive Free of Charge".

Already by name alone, you can guess what is at stake. In the first case, the service defines one type of pizza, which is offered at a reduced price. Every day, the name of the dish, defined as "Pizza of the Day", changes, which allows customers to regularly buy different types of dishes at a low price.

The action for the birthday of the user is typical for institutions of this kind: here they give you the opportunity to take advantage of a 10% discount to order if you can show your passport and prove that today is your holiday.

Characterizing the service "Empire pizza" reviews note that the program "Happy hours" serves to encourage users to make orders at certain times of the day. In particular, these are the periods from 16 to 18 hours and from 1 to 5 hours inclusive. At this time, the customer can name the special password "Happiness is" and get for this pizza "Gift" for free with the main order.

Concerning the action "3rd supplement free of charge", we can say that this is a program according to which the restaurant takes away the cost of every third (on the account in check) additives from your order. Thus, the customer saves on the ingredients for his pizza and pays less, buying anything on the "Pizza Empire" network. Sushi (reviews confirm this), as a rule, the delivery services do not fall into the shares, and there can be many explanations for this. Perhaps the restaurant supports the shares of orders only a profile dish - pizza. On the other hand, maybe the popular sushi is already ordered quite often.

Personal Area

Every client is valued here. That is why the owners of the service launched a special service that allows you to monitor what orders the customer is making and what flavor preferences he has. Focusing on the latter, the system offers the client to make an order in accordance with what he likes more.

You can also specify payment methods here so that you do not fill out this information again later, which is also very convenient.

The service works through the system of such "personal offices" also in order to collect contact details of the participants and to be able to communicate with them, informing about discounts, special offers and promotions carried out by the service.

Delivery

In addition to making delicious food, another important area of the company's business is delivery. After all, for the client it is important not only what he receives, but also how soon his order comes. In this case, we are talking about the punctuality of couriers, the consistency of logistics and the correctness of personnel control.

In this respect, the service works well: the reviews indicate that orders are delivered on time and in general no problems arise with this. And the fact that a client does not have to pay separately for his order to arrive at his destination also plays a positive role.

On the part of couriers - on the contrary, there are a lot of defects in the organization of the delivery service. Almost every second courier working in the "Pizza Empire" service, whose reviews we analyzed, concluded that he was given too much responsibility for completing the order, the correctness of the route and its final delivery. If in other companies this is done by specially trained people, then in this service the courier is responsible for this. This is one of the main drawbacks related to the company "Pizza Empire". Reviews of courier employees, in addition, mention (in a negative way) the system of fines and strict control.

On the other hand, there are a lot of positive recommendations that the system of penalties allows you to work at a higher level, makes employees more collected, responsible for what they do. However, as to how the work on the "Pizza Empire" service is established, employee feedback will be given below in the text.

Payment

In addition to delivery, another important issue is the payment of goods and settlement between the company and the customer. In this case we are talking about the service "Empire pizza" (Moscow). The reviews show that all possible payment methods are accepted here, which are the most popular in Russia. These are electronic currencies Webmoney and Yandex.Money, cash, as well as a Visa and MasterCard bank card.

The minimum limit on the order, which is established by the rules of the system, is 500 rubles. It is this amount that is the threshold below which orders can not be made. Remember this when you want to order rolls on the "Empire of Pizza" network (reviews indicate that they are a bit cheaper here than in other establishments).

Customer Testimonials

What about the company write in their comments to customers who have already made an order here? In order to find out, we visited several specialized resources with reviews, on which users characterize including this service.

Immediately it is worth saying that most of the characteristics are positive. People leave 4-5 stars out of 5, assessing the quality of the work of this service. They like the dish itself: how it looks, what flavor it has and in what form it is delivered; And service in this company. And this applies to both the Moscow branch and the branches of the "Pizza Empire" service (Kolomna). The reviews note that many customers were pleasantly surprised by ordering pizza at such an acceptable price. Many did not even expect that such a budget service can offer so delicious dishes.

As for negative comments, they can include, for example, stories about how the courier was delayed and pizza was delivered only after a few hours; And also that the company is too persistent in advertising its services. However, if your order is really on the way too long, the service will compensate for your waiting, giving some pizza for free.

Speaking in general, the service operates quite smoothly, and many customers appreciate it and respect it.

Careers

Now let's talk a little about how the employees of the service live: what they think about their work, how well the leadership treats them, and who is generally valued here more: the client or the employee.

First, we list the list of specialties that are relevant for this service. These are operators of the call center, administrators (managers of delivery of orders), couriers, as well as specialists in cooking. Actually, all those people who provide the work of such services "from A to Z".

You can see the working conditions, special requirements applicable for each vacancy, as well as the scheme of payments on the company's website, in a special section, which is called: "Vacancies".

As the staff of the "Pizza Empire" testify, if you are applying for one of these vacancies, the answer will be provided quickly enough. Here really are in constant search of the personnel, therefore they can be interested in you.

Employee feedback

However, what do the workers themselves say about working conditions in the company? First of all, it should be said about the classic two types of all recommendations: positive and negative. In any company there are "two camps" of employees: the first say that they like to work in this service, they are completely satisfied with the opportunity to work more than the allocated schedule; Like to do it faster and better in order to get a tip; Like the opportunity to learn, gain experience and grow up the career ladder. On the other hand, there are those who, on the contrary, argue that the conditions here are simply awful. They do not like the way the work is organized in the "Pizza Empire" service. The responses of such people mention the system of fines, which only makes it impossible to earn money; They remember the bad bosses and the generally difficult conditions in which one has to spend every day. In general, they do not like everything that is in the company "Pizza Empire".

Reviews of the employer of such people, of course, should not be taken seriously. There are always those who are "out of place" and simply suffer from this, not wanting to change anything. Those who really like the work in the company really do more and faster, show liveliness, enthusiasm and a desire to improve the service, starting with themselves. It is on these and keeps the whole business, it is these employees are able to improve the level of service by simple actions and a banal demonstration of responsibility.

If you, for example, doubt whether it is worth going to work here, think seriously, are you ready for this. On the one hand, such vacancies do provide an opportunity to earn more due to tips, as well as with the help of additional orders. On the other hand, it is a great responsibility and an opportunity to get on fines and other troubles. And they are reporting this on the company "Pizza Empire" reviews of staff-administrators and comments of simple couriers (that is, regardless of the post).

If to speak in general, to be afraid, that you will be deceived with the salary, will deprive holidays or will not give an opportunity to work in a normal atmosphere, it is not necessary. A company that practices such methods would have long been the subject of public debate.

conclusions

We read about the reviews about the service "Empire pizza" reviews (Moscow and Kolomna). Comparing them, we can confidently say that there is no big difference between the attitude of clients to this service in two completely different parts of our country (both on a territorial and cultural basis). People call the company stable, since it has been operating on the market since 2002 and is only increasing its turnover.

It is also characterized as one that provides a high level of service. Here, try to deliver your order as soon as possible, saving your time and, thus, keeping the dish still warm. In addition, they take care of your money here: they provide various discounts, give you the opportunity to receive bonuses, use some daily stock and so on.

In addition, all the reviews we could find, noted that the pizza here is preparing delicious. Even if your courier is late, he will bring you an appetizing dish that will brighten up all your discontent (along with compensation). Therefore, only these criteria already give an opportunity to positively characterize this service of food delivery and advise it to your friends.

If you have a desire to try something delicious, but you will not be able to prepare your own dinner, order a pizza in the "Pizza Empire" network and evaluate the company's work independently. We are absolutely sure that you will like the made order and you will regularly use the services of the company in the future. Especially because there are such low prices!